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1.746 bytes |
Service Hints & Tips |
Document ID: JBAR-443N25 |
IBM PC300PL (Type 6862, 6892) - GPF with AS400 Client Access and Client Care
Applicable to: World-Wide
PROBLEM:
Customer gets illegal operation errors after installing Client Access and Client Care.
TEMPORARY WORKAROUND:
Uninstall Client Care or Client Access
PERMANENT SOLUTION:
Upgrade Client Care to Universal Management Agent (UMA). UMA can be downloaded at:
http://www.pc.ibm.com/us/desktop/uma/umadownload.html
EXPLANATION:
GPFs in various Client Access and Client Care modules have been noticed on Windows 95 shutdown. Client Care is installed from the RTC CD and includes component instrumentation,DMI service layer, and LanDesk Client Manager. This problem has only been reported on 6862/6892 machine types running Windows 95.
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Document Category |
Windows 95, Error Messages, System Administration Tools, Universal Management Agent | |
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Date Created |
12-01-99 | |
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Last Updated |
12-01-99 | |
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Revision Date |
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Brand |
IBM PC | |
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Product Family |
PC 300PL | |
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Machine Type |
6862, 6892 | |
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Model |
various | |
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TypeModel |
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Retain Tip (if applicable) |
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Reverse Doclinks |