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IGN not connecting through Windows Messaging.
Detail:
When trying to use Windows Messaging to send Email via IGN as your service provider, you have problems connecting.
To recreate:
1. Set up Windows Messaging for internet mail using IGN.
2. Bring up Inbox.
3. Click on Tools.
4. Highlight a message and click on Deliver Now.
5. Internet Mail box asks for a password.
6. Key in a password and click on OK. The result is that the password is not accepted and a connection cannot be established.
Answer / Workaround:
Windows messaging is very complicated to setup properly, especially with IGN. Below are the steps required to correctly setup Messaging with IGN.
1. Launch Inbox
2. Deselect all information services except "Internet Mail". Click Next.
3. Select Modem. Click Next.
4. "IBM Global Network" should appear in the Connection list. If not, you must first connect to IGN at least once to create the IGN dial up object. Click Next.
5. When prompted for the Internet mail server (incoming mail server), enter:
pop01.ny.us.ibm.com (Note: This value is supplied to the user when creating their new IGN account.) Click Next.
6. Select "Off-line" mail transferring. Click Next.
7. Enter your e-mail address:
emailname@ibm.net (Note:This value is supplied to the user when creating their new IGN account.) Click Next.
8. Enter your account and password:
Account=account.userid (Note:This value is supplied to the user when creating their new IGN account.)
Password=password (Note: This value is supplied to the user when creating their new IGN account.) Click Next.
9. Accept default for personal address book. Click Next.
10. Accept default for personal folders. Click Next.
11. Click Finish.
12. Select the "Tools" pull down menu, then select "Options...".
13. Click on the "Services" tab.
14. Highlight "Internet Mail", then click "Properties".
15. Click on the "Advanced Options" button.
16. Enter the outbound mail server:
smtp-gw01.ny.us.ibm.com (Note: This value is supplied to the user when creating their new IGN account.)
17. Click OK.
18. Click OK.
19. Click OK.
Severity: 2
Preload(s): Both |
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When registering with IGN and setting up account, no Email settings are made.
Detail:
Setting up a new account with IGN doesn't setup any Email automatically. The user must setup Windows Messaging/Internet Mail manually.
Answer / Workaround:
This is a limitation of the IGN setup program, there are no workarounds other than to setup Email manually.
Severity: 2
Preload(s): Both |
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Closing IGN while disconnecting causes fatal exception.
Detail:
Closing the IGN window while disconnecting from the service causes a fatal exception. Steps to recreate:
1. Set up IGN.
2. Launch the IGN dialer.
3. Choose to connect.
4. After a connection is established, click Network and disconnect.
5. Answer yes to disconnect, while disconnecting click the 'x' to close the IGN window. "A fatal exception 0D has occurred at 0028:c0002696 in VXD VMM(01) + 00001696."
Answer / Workaround:
Wait for the disconnection to complete, then close the window. This will be addressed in the next release.
Severity: 3
Preload(s): Both |
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When setting up IGN user is prompted to select modem.
Detail:
During the setup process for IGN the user will be prompted to select the appropriate modem. By default the choices will be "LT WinModem" or "Voice & Game DATA Modem". This may confuse the user in that they really only have one modem.
Answer / Workaround:
The "Voice & Game DATA Modem" is a virtual device added for specific uses. The user can technically choose either modem without any problems, EXCEPT, when Ring Central or other telephony application is running, they will receive an error accessing the "Voice & Game DATA Modem". It will appear that the modem is "broken", when it is actually just in use. Exiting the other communications application and retrying will resolve the problem.
Severity: 3
Preload(s): Both |
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IGN shortcut not deleted upon Uninstall.
Detail:
When a user uninstalls IGN, the Uninstall will remove all files, directories and shortcuts, EXCEPT for the shortcut icon in the "Online Services" folder on the desktop.
Answer / Workaround:
This icon is being added by the Aptivaize process, thus the Uninstall for IGN doesn't realize that instance of the icon exists. The customer will need to remove this one icon manually.
Severity: 4
Preload(s): Both |
