Netfinity 5500 M20 - Diagnostic error codes

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Product Information

Document ID: MCGN-45VLUZ

Netfinity 5500 M20 - Diagnostic error codes

Applicable to: World-Wide

Source: Hardware Maintenance Manual

Diagnostic Error Codes

Attention
In the following error codes, if XXX is 000, 195, or 197 do not replace a FRU. The description for these error codes are:
000 The test passed.
195 The Esc key was pressed to abort the test.
197 This a warning error and may not indicate a hardware failure.

For all error codes, replace/follow the FRU/Action indicated.

Error Code/Symptom

FRU/Action

001-XXX-000
(Failed core tests)

1. System Board

001-XXX-001
(Failed core tests)

1. Processor Board

005-XXX-000
(Failed Video test)

1. System Board
2. Processor Board

011-XXX-000
(Failed COM1 Serial Port test)

1. System Board

011-XXX-001
(Failed COM2 Serial Port test)

1. System Board

014-XXX-000
(Failed Parallel Port test)

1. System Board

015-XXX-001
(Failed USB test)

1. System Board

020-XXX-000
(Failed PCI Interface test)

1. Processor Board
2. System Board

020-XXX-001
(Failed Hot Swap Slot 1 PCI Latch test)

1. PCI Hot Swap Latch Assembly
2. System Board

020-XXX-002
(Failed Hot Swap Slot 2 PCI Latch test)

1. PCI Hot Swap Latch Assembly
2. System Board

020-XXX-003
(Failed Hot Swap Slot 3 PCI Latch test)

1. PCI Hot Swap Latch Assembly
2. System Board

020-XXX-004
(Failed Hot Swap Slot 4 PCI Latch test)

1. PCI Hot Swap Latch Assembly
2. System Board

030-XXX-000
(Failed Internal SCSI interface test)

1. System Board

035-XXX-000
DUPLICATE ERROR CODE
(Failed System Board RAID test. Check System Error Log before replacing a FRU.)

1. Verify RAID adapter disable jumper block
is not installed (see "System board jumpers").
2. System Board
3. SCSI Backplane
4. Cable

035-XXX-000
DUPLICATE ERROR CODE
(Check System Error Log before replacing a FRU.)

1. Fixed Disk with SCSI ID 00 on System Board RAID controller

035-XXX-0NN
(Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)

1. Fixed Disk with SCSI ID NN on System Board RAID controller

035-XXX-100
DUPLICATE ERROR CODE
(Failed RAID test on PCI slot 1. Check System Error Log before replacing a FRU.)

1. Adapter
2. SCSI Backplane
3. Cable

035-XXX-100
DUPLICATE ERROR CODE
(Check System Error Log before replacing a FRU.)

1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 1

035-XXX-1NN
(Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)

1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 1

035-XXX-200
DUPLICATE ERROR CODE
(Failed RAID test on PCI slot 2. Check System Error Log before replacing a FRU.)

1. Adapter
2. SCSI Backplane
3. Cable

035-XXX-200
DUPLICATE ERROR CODE
(Check System Error Log before replacing a FRU.)

1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 2

035-XXX-2NN
(Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)

1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 2

035-XXX-300
DUPLICATE ERROR CODE
(Failed RAID test on PCI slot 3. Check System Error Log before replacing a FRU.)

1. Adapter
2. SCSI Backplane
3. Cable

035-XXX-300
DUPLICATE ERROR CODE
(Check System Error Log before replacing a FRU.)

1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 3

035-XXX-3NN
(Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)

1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 3

035-XXX-400
DUPLICATE ERROR CODE
(Failed RAID test on PCI slot 4. Check System Error Log before replacing a FRU.)

1. Adapter
2. SCSI Backplane
3. Cable

035-XXX-400
DUPLICATE ERROR CODE
(Check System Error Log before replacing a FRU.)

1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 4

035-XXX-4NN
(Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)

1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 4

035-XXX-500
DUPLICATE ERROR CODE
(Failed RAID test on PCI slot 5. Check System Error Log before replacing a FRU.)

1. Adapter
2. SCSI Backplane
3. Cable

035-XXX-500
DUPLICATE ERROR CODE
(Check System Error Log before replacing a FRU.)

1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 5

035-XXX-5NN
(Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)

1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 5

075-XXX-000
(Failed Power Supply test)

1. Power Supply

089-XXX-001
(Failed Microprocessor test)

1. VRM 1 or VRM 2
2. Microprocessor CPU 1

089-XXX-002
(Failed Microprocessor test)

1. VRM 3 or VRM 2
2. Microprocessor CPU 2

089-XXX-003
(Failed Microprocessor test)

1. VRM 4 or VRM 5
2. Microprocessor CPU 3

089-XXX-004
(Failed Microprocessor test)

1. VRM 6 or VRM 5
2. Microprocessor CPU 4

165-XXX-000
(Failed System Board test)

1. System Board
Before replacing the system board, ensure that system board jumper J51 is not installed (the default) when the error occurs.
2. Processor Board
3. Power Backplane
4. Hot-Swap Drive Backplane

180-XXX-000
(Diagnostics LED failure)

1. Run Diagnostic LED test for the failing LED

180-XXX-001
(Failed Information LED panel test)

1. Information LED Panel
2. Power Switch Assembly

180-XXX-002
(Failed Diagnostics LED Panel test)

1. Diagnostics LED Panel
2. Power Switch Assembly

180-XXX-003
(Failed System Board LED test)

1. Run hot-swap PCI latch test in Other Devices
under Extended Tests
2. System Board

180-XXX-004
(Failed Processor Board LED test)

1. Processor Board
2. System Board

180-XXX-005
(Failed SCSI Backplane LED test)

1. SCSI Backplane
2. SCSI Backplane Cable
3. System Board

201-XXX-001
(Failed Memory test, see "Memory Settings")

1. DIMM Location J1

201-XXX-002
(Failed Memory test, see "Memory Settings" )

1. DIMM Location J2

201-XXX-003
(Failed Memory test, see "Memory Settings" )

1. DIMM Location J3

201-XXX-004
(Failed Memory test, see "Memory Settings" )

1. DIMM Location J4

201-XXX-005
(Failed Memory test, see "Memory settings" )

1. DIMM Location J5

201-XXX-006
(Failed Memory test, see "Memory settings" )

1. DIMM Location J6

201-XXX-007
(Failed Memory test, see "Memory settings" )

1. DIMM Location J7

201-XXX-008
(Failed Memory test, see "Memory settings" )

1. DIMM Location J8

201-XXX-999
(Multiple DIMM failure, see error text.)

1. See error text for failing DIMMs

202-XXX-001
(Failed System Cache test)

1. VRM 2 or VRM 1
2. Microprocessor CPU 1

202-XXX-002
(Failed System Cache test)

1. VRM 2 or VRM 3
2. Microprocessor CPU 2

202-XXX-003
(Failed System Cache test)

1. VRM 5 or VRM 4
2. Microprocessor CPU 3

202-XXX-004
(Failed System Cache test)

1. VRM 5 or VRM 6
2. Microprocessor CPU 4

206-XXX-000
(Failed Diskette Drive test)

1. Cable
2. Diskette Drive
3. System Board

215-XXX-000
(Failed IDE CD-ROM test)

1. CD-ROM Drive Cables
2. CD-ROM Drive
3. System Board

217-XXX-000
(Failed BIOS Fixed Disk test)
Note
If RAID is configured, the fixed disk number refers to the RAID
logical drive.

1. Fixed Disk 1

217-XXX-001
(Failed BIOS Fixed Disk test)
Note
If RAID is configured, the fixed disk number refers to the RAID
logical drive.

1. Fixed Disk 2

217-XXX-002
(Failed BIOS Fixed Disk test)
Note
If RAID is configured, the fixed disk number refers to the RAID
logical drive.

1. Fixed Disk 3

217-XXX-003
(Failed BIOS Fixed Disk test)
Note
If RAID is configured, the fixed disk number refers to the RAID
logical drive.

1. Fixed Disk 4

217-XXX-004
(Failed BIOS Fixed Disk test)
Note
If RAID is configured, the fixed disk number refers to the RAID
logical drive.

1. Fixed Disk 5

217-XXX-005
(Failed BIOS Fixed Disk test)
Note
If RAID is configured, the fixed disk number refers to the
logical drive.

1. Fixed Disk 6

264-XXX-0NN
(Failed Tape Drive test)

1. Tape cartridge, if user executed the Read/Write Tape Drive test (XXX=256).
2. SCSI or power cable connected to the tape drive with SCSI ID NN.
3. Tape drive with SCSI ID NN.
4. System board or SCSI Controller (Run SCSI Contoller Diagnostic to determine if the SCSI bus is functioning properly.)

264-XXX-999
(Errors on muliple tape drives, see error text for more info)

1. See error messages/text in the error log for
detailed information on each individual tape drive error.

301-XXX-000
(Failed Keyboard test)

1. Keyboard

405-XXX-000
(Failed Ethernet test on controller on the system board)

1. Verify that the ethernet disable jumper is not
installed (see "System board jumpers").
2. System Board

405-XXX-00N
(Failed Ethernet test on adapter in PCI slot N)

1. Adapter in PCI slot N
2. System Board

415-XXX-000
(Failed Modem test)

1. Cable
2. Modem
3. System Board

Search Keywords

Document Category

Diagnostics

Date Created

11-03-99

Last Updated

29-03-99

Revision Date

26-05-2000

Brand

IBM PC Server

Product Family

Netfinity 5500 M20

Machine Type

8662

Model

All

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Error Code/Symptom	FRU/Action
001-XXX-000 (Failed core tests)	1. System Board
001-XXX-001 (Failed core tests)	1. Processor Board
005-XXX-000 (Failed Video test)	1. System Board 2. Processor Board
011-XXX-000 (Failed COM1 Serial Port test)	1. System Board
011-XXX-001 (Failed COM2 Serial Port test)	1. System Board
014-XXX-000 (Failed Parallel Port test)	1. System Board
015-XXX-001 (Failed USB test)	1. System Board
020-XXX-000 (Failed PCI Interface test)	1. Processor Board 2. System Board
020-XXX-001 (Failed Hot Swap Slot 1 PCI Latch test)	1. PCI Hot Swap Latch Assembly 2. System Board
020-XXX-002 (Failed Hot Swap Slot 2 PCI Latch test)	1. PCI Hot Swap Latch Assembly 2. System Board
020-XXX-003 (Failed Hot Swap Slot 3 PCI Latch test)	1. PCI Hot Swap Latch Assembly 2. System Board
020-XXX-004 (Failed Hot Swap Slot 4 PCI Latch test)	1. PCI Hot Swap Latch Assembly 2. System Board
030-XXX-000 (Failed Internal SCSI interface test)	1. System Board
035-XXX-000 DUPLICATE ERROR CODE (Failed System Board RAID test. Check System Error Log before replacing a FRU.)	1. Verify RAID adapter disable jumper block is not installed (see "System board jumpers"). 2. System Board 3. SCSI Backplane 4. Cable
035-XXX-000 DUPLICATE ERROR CODE (Check System Error Log before replacing a FRU.)	1. Fixed Disk with SCSI ID 00 on System Board RAID controller
035-XXX-0NN (Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)	1. Fixed Disk with SCSI ID NN on System Board RAID controller
035-XXX-100 DUPLICATE ERROR CODE (Failed RAID test on PCI slot 1. Check System Error Log before replacing a FRU.)	1. Adapter 2. SCSI Backplane 3. Cable
035-XXX-100 DUPLICATE ERROR CODE (Check System Error Log before replacing a FRU.)	1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 1
035-XXX-1NN (Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)	1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 1
035-XXX-200 DUPLICATE ERROR CODE (Failed RAID test on PCI slot 2. Check System Error Log before replacing a FRU.)	1. Adapter 2. SCSI Backplane 3. Cable
035-XXX-200 DUPLICATE ERROR CODE (Check System Error Log before replacing a FRU.)	1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 2
035-XXX-2NN (Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)	1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 2
035-XXX-300 DUPLICATE ERROR CODE (Failed RAID test on PCI slot 3. Check System Error Log before replacing a FRU.)	1. Adapter 2. SCSI Backplane 3. Cable
035-XXX-300 DUPLICATE ERROR CODE (Check System Error Log before replacing a FRU.)	1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 3
035-XXX-3NN (Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)	1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 3
035-XXX-400 DUPLICATE ERROR CODE (Failed RAID test on PCI slot 4. Check System Error Log before replacing a FRU.)	1. Adapter 2. SCSI Backplane 3. Cable
035-XXX-400 DUPLICATE ERROR CODE (Check System Error Log before replacing a FRU.)	1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 4
035-XXX-4NN (Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)	1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 4
035-XXX-500 DUPLICATE ERROR CODE (Failed RAID test on PCI slot 5. Check System Error Log before replacing a FRU.)	1. Adapter 2. SCSI Backplane 3. Cable
035-XXX-500 DUPLICATE ERROR CODE (Check System Error Log before replacing a FRU.)	1. Fixed Disk with SCSI ID 00 on RAID adapter in PCI slot 5
035-XXX-5NN (Check System Error Log before replacing a FRU. NN = SCSI ID of failing fixed disk.)	1. Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 5
075-XXX-000 (Failed Power Supply test)	1. Power Supply
089-XXX-001 (Failed Microprocessor test)	1. VRM 1 or VRM 2 2. Microprocessor CPU 1
089-XXX-002 (Failed Microprocessor test)	1. VRM 3 or VRM 2 2. Microprocessor CPU 2
089-XXX-003 (Failed Microprocessor test)	1. VRM 4 or VRM 5 2. Microprocessor CPU 3
089-XXX-004 (Failed Microprocessor test)	1. VRM 6 or VRM 5 2. Microprocessor CPU 4
165-XXX-000 (Failed System Board test)	1. System Board Before replacing the system board, ensure that system board jumper J51 is not installed (the default) when the error occurs. 2. Processor Board 3. Power Backplane 4. Hot-Swap Drive Backplane
180-XXX-000 (Diagnostics LED failure)	1. Run Diagnostic LED test for the failing LED
180-XXX-001 (Failed Information LED panel test)	1. Information LED Panel 2. Power Switch Assembly
180-XXX-002 (Failed Diagnostics LED Panel test)	1. Diagnostics LED Panel 2. Power Switch Assembly
180-XXX-003 (Failed System Board LED test)	1. Run hot-swap PCI latch test in Other Devices under Extended Tests 2. System Board
180-XXX-004 (Failed Processor Board LED test)	1. Processor Board 2. System Board
180-XXX-005 (Failed SCSI Backplane LED test)	1. SCSI Backplane 2. SCSI Backplane Cable 3. System Board
201-XXX-001 (Failed Memory test, see "Memory Settings")	1. DIMM Location J1
201-XXX-002 (Failed Memory test, see "Memory Settings" )	1. DIMM Location J2
201-XXX-003 (Failed Memory test, see "Memory Settings" )	1. DIMM Location J3
201-XXX-004 (Failed Memory test, see "Memory Settings" )	1. DIMM Location J4
201-XXX-005 (Failed Memory test, see "Memory settings" )	1. DIMM Location J5
201-XXX-006 (Failed Memory test, see "Memory settings" )	1. DIMM Location J6
201-XXX-007 (Failed Memory test, see "Memory settings" )	1. DIMM Location J7
201-XXX-008 (Failed Memory test, see "Memory settings" )	1. DIMM Location J8
201-XXX-999 (Multiple DIMM failure, see error text.)	1. See error text for failing DIMMs
202-XXX-001 (Failed System Cache test)	1. VRM 2 or VRM 1 2. Microprocessor CPU 1
202-XXX-002 (Failed System Cache test)	1. VRM 2 or VRM 3 2. Microprocessor CPU 2
202-XXX-003 (Failed System Cache test)	1. VRM 5 or VRM 4 2. Microprocessor CPU 3
202-XXX-004 (Failed System Cache test)	1. VRM 5 or VRM 6 2. Microprocessor CPU 4
206-XXX-000 (Failed Diskette Drive test)	1. Cable 2. Diskette Drive 3. System Board
215-XXX-000 (Failed IDE CD-ROM test)	1. CD-ROM Drive Cables 2. CD-ROM Drive 3. System Board
217-XXX-000 (Failed BIOS Fixed Disk test) Note If RAID is configured, the fixed disk number refers to the RAID logical drive.	1. Fixed Disk 1
217-XXX-001 (Failed BIOS Fixed Disk test) Note If RAID is configured, the fixed disk number refers to the RAID logical drive.	1. Fixed Disk 2
217-XXX-002 (Failed BIOS Fixed Disk test) Note If RAID is configured, the fixed disk number refers to the RAID logical drive.	1. Fixed Disk 3
217-XXX-003 (Failed BIOS Fixed Disk test) Note If RAID is configured, the fixed disk number refers to the RAID logical drive.	1. Fixed Disk 4
217-XXX-004 (Failed BIOS Fixed Disk test) Note If RAID is configured, the fixed disk number refers to the RAID logical drive.	1. Fixed Disk 5
217-XXX-005 (Failed BIOS Fixed Disk test) Note If RAID is configured, the fixed disk number refers to the logical drive.	1. Fixed Disk 6
264-XXX-0NN (Failed Tape Drive test)	1. Tape cartridge, if user executed the Read/Write Tape Drive test (XXX=256). 2. SCSI or power cable connected to the tape drive with SCSI ID NN. 3. Tape drive with SCSI ID NN. 4. System board or SCSI Controller (Run SCSI Contoller Diagnostic to determine if the SCSI bus is functioning properly.)
264-XXX-999 (Errors on muliple tape drives, see error text for more info)	1. See error messages/text in the error log for detailed information on each individual tape drive error.
301-XXX-000 (Failed Keyboard test)	1. Keyboard
405-XXX-000 (Failed Ethernet test on controller on the system board)	1. Verify that the ethernet disable jumper is not installed (see "System board jumpers"). 2. System Board
405-XXX-00N (Failed Ethernet test on adapter in PCI slot N)	1. Adapter in PCI slot N 2. System Board
415-XXX-000 (Failed Modem test)	1. Cable 2. Modem 3. System Board

	Search Keywords
	Document Category	Diagnostics
	Date Created	11-03-99
	Last Updated	29-03-99
	Revision Date	26-05-2000
	Brand	IBM PC Server
	Product Family	Netfinity 5500 M20
	Machine Type	8662
	Model	All
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes