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Service Hints & Tips

Document ID: RMIE-398HTU

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Aptiva - Troubleshooting Mwave audio failures

Applicable to: World-Wide

Description :

Q: I can't get any audio to work at all. (I haven't even tried the modem or telephone features.) This is under the pre-installed Windows 95 Operating System. Under the Control Panel is Multimedia and Audio. It shows that Mwave drivers are installed but the slider bar above it is set to zero volume and it is grey so it can't be changed. How do I reset this so I can increase the volume? How do I check to see if the Mwave is set up correctly in the first place? There is no sound at all under Windows 95 so I figure it has to be S/W. I have checked to make sure that the speakers are plugged in correctly and they are on with the volume turned up.

A. The greyed-out controls in the Control Panel-Multimedia is a limitation of the Mwave driver. You have to use the Volume Control to setup Mwave. Go into Accessories-Multimedia-Volume Control. You will be presented with the 'Master Speaker Out' screen. Make sure the various devices that feed the speaker are not muted, and their volume settings are reasonable.

To set up for recording, select Options-Properties-Recording and check all the volume control boxes, then OK. You will be presented with the Master Record In screen. Make sure whatever you want to use for recording is not muted and the volume is reasonable.

Search Keywords

Document Category

Mwave, Diagnostics, Audio

Date Created

04-09-96

Last Updated

04-12-98

Revision Date

04-06-99

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2134, 2144, 2168, 2176

Model

C23; C31; C32; C33; C35; C3X; C53; C55; C5X; C65; C66; C67; C6B; C6D; C6E; C6V; C6X; C6Y; C73; C77; C7X; 6R8; 6R9; 7R0; 7R1; 7R2; 7R3; 7R6; 7R7; 7R9; 8R1; 8R6; 8R8; 9R2; 9R3; 9R4; 9R5; 9R6; F23; F31; F32; F33; F35; F67; F6B; M40; M41; M53; M54; M55; M56; M57; M58; M60; M61; M62; M70; M71; M72; M91; A40; A44; A45; A50; A51; A52; A90; A92; A94; 2R6; 3R5; 4R2; 4R7; 2R9; 3R3; 3R1; 4R8; 3R0; 3R7; 4R0; 4R9; 3R8; 3R9; 4R3; 5R5; C40; C41; C45; C53; C61; M30; M31; M35; M50; M51; M52; M63; A10; A12; A14; 2R0; 2R3; 2R0; 2R3; 2R5; 2R7; 2R8; 3R4; 3R6; 4R1; 5R1; 6R3; C30; C31; C51; C21; 6R6; 132; 142; 152; 154; 162; 163; 172; 182; L15; L16; K25; K26; L33; K33; L43; K43; L35; K35; L45; K45; KU5; L55; K55; L65; K65; L66; K66; U15; U16; U33; U43; U35; U45; U55; U65; U66; X17; X27; X37; X47; Y17; Y27; Y37; Y47; Z17; Z27; Z37; Z47; S55; S65; S64; S74; S75; W37; W47; S20; 932; 9W2; LL5; LL6; L50; L60; K50; K60; LL1; LL2; LL3; LL4; L10; L20; L30; L40; K10; K20; KU6; K30; K40; KU4; X40; Y40; Z40; N50; N51; N60; N61; N71; Y10; Y20; Y30; Z10; Z20; Z30; X10; X20; X30; W30; N30; N40; N41; 352; 354; 355; 356; 357; 362; 363; 364; 372; 374; 381; 382; 384; 392; 442; 443; 447; 449; 454; 6R8; 6R9; 7R0; 7R1; 7R2; 7R3; 7R6; 7R7; 7R9; 8R1; 8R6; 8R8; 9R1; 9R3; 9R4; 9R5; 9R6; C23; C31; C32; C33; C35; C3X; C53; C55; C5X; C65; C66; C67; C6B; C6D; C6E; C6X; C6Y; C6Z; C73; C77; C7X; F23; F31; F32; F33; F35; F67; F6B; H54; H55; H56; H5E; H5F; H64; H65; H6D; H6E; H6F; H7E; H7F; H7G; J33; J35; J3C; J3E; J3K; J3L; J3V; J3W; J3Y; J3Z; JCL; K53; J62; K74; L53; L62; P53; P62; T01; T33; T34; T62; T63; T65; T71; V34; V65; V71; W33; W55; W65; X01; X31; X33; X34; X52; X62; X63; X65; X71; Y01; Y04; Y31; Y33; Y34; Y52; Y62; Y63; Y65; Y71; Z01; Z31; Z33; Z34; Z52; Z62; Z63; Z65; Z71; 446; 6R6; C21; J31; J3A; J3X; J51; J52; JDA; JSN; K01; K21; K22; K23; K31; K32; K52; L01; L21; L22; L23; L31; L32; L52; L6T; P01; P21; P22; P23; P31; P32; P52

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