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7.847 bytes |
Service Hints & Tips |
Document ID: RMIE-3G5EHT |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
Aptiva - Cannot receive faxes in Aptiva Communications Center
Applicable to: World-Wide
Service Information:
There are several reasons why you may not receive faxes in the Aptiva Communication Center.
Have you disabled the answering machine:
YES - When the customer disables the telephone answering machine (TAM), the computer will not pick upto receive a fax. In order to check, do the following:
1. In Communication Center go to 'Settings'.
2. Go to 'Answering Machine'.
3. Make sure there is an 'X' in the box for 'enable answering machine'.
4. Click on the 'Save' button to save this configuration.
NO - Continue below.
Make sure that your out-going message is at least 20 seconds long.
The following items should be considered as well.
Click on 'Start', 'Run' and type the following in the box, "C:\mww\discrim\discapp.exe" Make the following changes to the Options section.
1. Add an Area Code
2. Change the icon on the "If silence treat call as" from a Modem icon to a Fax icon.
NOTE:
These icons are extremely difficult to discern. The modem may best be described by a large black box. The Fax would best be described as all white. The last option is treat call as voice, this is a green zig-zagged line.
3. Put an "X" in the "Enable Initial Greeting"
4. Click "OK" This should help the customer in sending and receiving faxes.
Customer's may experience trouble receiving faxes especially from older fax machines.
To try to improve the chance of receiving these faxes by reading the following information.
The cause is that many older fax machines may not adhere to the standard 1100hz CNG announce tone that newer Group III fax machines transmit.
1. In order to compensate for this earlier lack of a standard, the Mwave discriminator C:\MWW\DISCRIM\DISCAPP.EXE under Options, DTMF Code... gives you the ability to set a DTMF code (Dual Tone Multi-Frequency) that the Mwave discriminator can use to discriminate between a fax and a message. The default for receiving faxes is *
2. To use the code tell the customer to have the sender of the fax put in several pauses, e.g. 4 pauses, followed by *3. Most fax machines have a pause button on them. When the Fax is sent the DTMF code should alert the Mwave that the incoming call is a fax.
NOTE:
Beware! The customer's remote message retrieval password cannot begin with 3.
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Search Keywords |
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Hint Category |
Communications Software | |
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Date Created |
05-04-96 | |
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Last Updated |
17-02-99 | |
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Revision Date |
17-02-2002 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2134, 2144, 2168, 2176 | |
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Model |
9W2; 932; 132; 142; 154; 162; 163; 172; 182; 152; LL1; L10; K10; LL3; L30; K30; LL5; L50; K50; LL2; L20; K20; KU6; LL4; L40; K40; KU4; LL6; L60; K60; L15; L16; K25; K26; L43; K43; L45; K45; KU5; L55; K55; L65; K65; L66; K66; U15; U16; L33; K33; L35; K35; U33; U35; W37; W47; N30; N40; N50; N60; N41; N51; N61; N71; S20; S55; S65; S64; S74; S75; S50; X10; Y10; Z10; X20; Y20; Z20; X30; Y30; Z30; X40; Y40; Z40; X37; X47; Y37; Y47; Z37; Z47; X17; X27; Y17; Y27; Z17; Z27; 352; 354; 355; 357; 364; 362; 363; 372; 374; 381; 442; 447; 451; 454; 382; 384; 392; L01; K01; P01; L21; K21; P21; L22; K22; P22; L23; L31; L32; L52; L6T; P23; P31; P32; P52; K23; K31; K32; K52; L53; L62; P53; P62; K53; J62; K74; Y04; X01; Y01; Z01; X31; Y31; Z31; X03; Y03; Z03; X34; Y34; Z34; X63; Y63; Z63; X35; Y35; Z35; X61; Y61; Z61; X33; Y33; Z33; X65; Y65; Z65; X71; Y71; Z71; W33; W55; W65; V34; T34; V65; T65; V71; T71; T63; H54; H56; H55; H5E; H5F; H64; H65; J31; J33; J35; JDA; JCL; J3K; J3L; J3A; JSN; J3C; J3E; J3X; J3Y; J3Z; J3V; J3W; J51; J52; H6D; H6E; H6F; H7E; H7F; H7G; T71; T65; T62; T33; T01; T34; T63; C23; C31; C32; C33; C35; C3X; C53; C55; C5X; C65; C66; C67; C6B; C6D; C6E; C6X; C6Y; C73; C77; C7X; 6R8; 6R9; 7R0; 7R1; 7R2; 7R3; 7R6; 7R7; 7R9; 8R1; 8R6; 8R8; 9R3; 9R4; 9R5; 9R6; F23; F31; F32; F33; F35; F67; F6B; M40; M41; M53; M54; M55; M56; M57; M58; M60; M61; M62; M70; M71; M72; M91; A40; A44; A45; A50; A51; A52; A90; A92; A94; 2R6; 3R5; 4R2; 4R7; 2R9; 3R3; 3R1; 4R8; 3R0; 3R7; 4R0; 4R9; 3R8; 3R9; 4R3; 5R5; C40; C41; C45; C53; C61; C21; 6R6; M30; M31; M35; M50; M51; M52; M63; A10; A12; A14; 2R0; 2R3; 2R0; 2R3; 2R5; 2R7; 2R8; 3R4; 3R6; 4R1; 5R1; 6R3; C30; C31; C51 | |
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