15.824 bytes

Service Hints & Tips

Document ID: VLAR-3DTK2M

Full Page Color Scanner - Various issues and solutions

Applicable to: World-Wide

Issue:
Is my SC591 scanner supported in Windows 95?
Solution:
The scanner is not supported in Windows 95.

Issue:
Is the SC591 scanner supported on Pentium systems?
Solution:
The scanner is not supported on Pentium systems.

Issue:
How long should it take to scan a page. What effects scan time?
Solution:
Examples, amount of memory the video board, the scanning resolution, the scanning options such as color or line art.

Issue:
The installation fails. It will not even start or bring up a screen. Mouse not found installation canceled.
Solution:
The installation requires at least a VGA monitor and a mouse. If you do not have these the installation will fail.

Issue:
What scanner driver do I choose if using other scaimcr compatible programs?
Solution:
The SC590 scanner is 100% compatible with the Hewlett Packard 2 P. Choose the HPSCANJET 2P, or closest to that. Contact the software company for the most compatible driver and / or updates for that driver.

Issue:
What is the lowest DPI setting for the Twain driver? What is the lowest DPI setting for the scanner driver?
Solution:
The lowest Twain scanner driver is 12DPI.

Issue:
The scanner error light will not go out or it will not turn on.
Solution:
There is a sensor switch located under the cover on the right hand side.
1. Check the sensor switch located under the cover on the right hand side and bend it upwards to make contact with the upper contact.

2. The scanner is defective.

Issue:
Is it compatible with file magic? Or other software programs.
Solution:
The Scanner will work with any software application as long as it supports the drivers:
SC590=HPScanJet 2P
SC591=BPScanJet 2C

Issue:
What is the correct version, size and date of the TWAIN.DLL file?
Solution:
1. TWAIN.DLL 22,944 6-20-93 PPLE v4.0 installed driver.

2. TWAIN.DLL 22,944 2-24-93 Scanner Utility disk installed driver. 11" or 14" Gray or Color scanner drivers all have the same TWAIN.DLL file.

Issue:
When trying to scan the error "Your scanner driver can not be opened. Make sure you have selected a valid scanner driver from the setup scanner dialog box, and have included any necessary DOS drivers in your CONFIG.SYS startup file."
Solution:
Ensure the Computer was rebooted after the installation of the software package. Check the CONFIG.SYS file and change the Buffers=30 or More.

Issue:
What are the different drive switches?
Solution:
/Hn Indicates the Base I/0 address. Default value if none is entered will be the same as using /H3 (I/O address of 270H).
0=220H 1=230H 2=260H 3=270H 4=320H 5=330H 6=360H 7=370H

/In indicates the IRQ Interrupt request. Default value if none is entered will be the same as using /I12 (IRQ of 12).
3=IRQ3 4=IRQ4 5=IRQ5 10=IRQ10 11=IRQ11 12=IRQ12

/Gn Indicates the gray scanner intensity level. Default value if none is entered will be the same as using /G5.
0-9 are valid entries where 0=Light and 9=Dark

/Cn Indicates the Color scanner intensity level. Default value if none is entered is /C5
0-9 are valid entries where 0=Light and 9=Dark

/An Indicates the ADF automatic document feeder. This option will allow software prompting for multiple document feeding. Default value if none is entered is /A0
0-1 are valid entries where 0=off and 2=on

Issue:
How to change the speed of the scanning from 5 to 1, 2, 3, or 4 how can he do it.
Solution:
The software supplied does not offer the opportunity for the end user to change the speed. The slower the scan speed the better the resolution of the scanned image. The option is only available for scanners that have buffering ability on the scanner. This allows some of the image to be stored in REM. The IBM scanners do not offer this buffering ability.

Issue:
Will the scanners work on 220 volts.
Solution:
The scanners have a auto-sensing power supply that will work on either 110 volts or 220 volts.

Issue:
The scanner pulls in the page a 1/4 of an inch then stops and the software continues to scan.
Solution:
Make sure the paper is inserted evenly, otherwise, the scanner is defective is defective return the unit as defective.

Issue:
Is the scanner a flat bed scanner or a sheet-feed scanner?
Solution:
A flatbed scanner is a scanner that scans from an image that was set on the bed. The bed determines the maximum size of the scan. Our scanner is a sheet-feed scanner that pulls in the paper with rollers. The length of the scan is determined by the driver.

Issue:
What scanner driver do I choose if using other scanner compatible programs?
Solution:
The SC591 scanner is 100% compatible with the Hewlett Packard 2C. Choose the HPScanJet2C, or closest to that. Contact the software company for the most compatible driver and / or updates for that driver.

Issue:
What scanner driver do I choose if using other Twain compatible programs?
Solution:
The SC591 scanner is 100% compatible with the HPScanJct2C. Choose the HPScanJet2C, or the most compatible driver. Contact the software company for the most compatible driver and / or updates for that driver.

Issue:
When attempting to scan I get an error "Your scanner driver can not be opened. Make sure you have selected a valid scanner driver Erom the setup scanner dialog box, and have included any necessary DOS drivers in your CONFIG.SYS start up file."
Solution:
1. The Files = and Buffers = statements in the CONFIG.SYS must both equal or be greater than 30.

2. The system must be rebootcd after installing the software and after making any changes in the CONFIG.SYS file to load the new statements and the new device drivers that were added. Edit the CONFIG.SYS file to read Files=30 Buffers=30. Then reboot the system.

Issue:
How do I change the DPI?
Solution:
In the software are options for the changing of the DPI.

Issue:
I seem to be getting Twain errors in windows. The TWAIN.DLL is dated 6/20/93.
Solution:
Manually copy the file from the diskette to the C:\ Windows directory and replace the one that is there.

Issue:
When attempting to scan the error message "Can not create cache file" is returned.
Solution:
The problem is the customer does not have enough hard drive space available for the image they wish to scan. This can be determined true by looking at the Twain driver Information's section. It gives a report of available "Disk Space" and the current settings "Image Size".

Issue:
The install program will not run. I have an EGA, CGA or a Monochrome monitor.
Solution:
The installation program requires that the installer have a 100% compatible Microsoft mouse and a VGA monitor. The installation program is written specifically for a VGA monitor.

Issue:
The manual states the power light will go out but this light stays on constantly.
Solution:
The scanners with a separate power cord will go out, but the units that have the power supplied via the interface card will not have the power light go out.

Issue:
When attempting to scan an error occurs "Can not create cache file and cashe directory".
Solution:
The image size is larger than the available disk space. The required space and the available space is displayed in the Twain driver window when scanning.

Issue:
The Dell Pentium system scans very slow no matter what DPI or scan.
Solution:
The Dell Pentium system has a function in the system BIOS that changes it from a 66MHz to most compatible. If you select most compatible it will pre-scan properly and scan properly.

Issue:
The installation fails when attempting to install the PPLE. It returns the error can not find TWAIN.DLL.
Solution:
Start Windows and install PPLE first then exit windows and install the Installation disk. The TWAIN.DLL might be on the wrong disk.

Issue:
Will the scanner scan 8 bit grayscale?
Solution:
8 bit grayscale is 256 grayscale.

Issue:
How do I re-size an image that I have scanned into PPLE?
Solution:
Choose EFFECTS choose SIZE and then increase or decrease the height and width. When done, choose PROCESS and it will process the image to the given height and width.

Issue:
What is the maximum scanning size of the PPLE?
Solution:
The Scanner driver (SCANDEVC.SYS) in PPLE supports 8.5 *I 1. The older (ezoption.ds) Twain driver will only support 8.5*11 so we can ship the new updated driver to the customer if he requests it. The new Easy Options (ezoption.ds) Twain driver will support 8.5 * 14.

Issue:
Where can I purchase more interface cards for the unit so that I may use it on more than one machine.
Solution:
IBM does not offer any additional cards. The policy is 1 scanner product with 1 interface card for 1 machine. As of today, we do not offer any additional interface cards.

Issue:
When using Winfax I have an option to let me scan and fax. The issue is Winfax has a problem with HPScanJet and that you must scan inversely and then fax. How do I do this.
Solution:
When the scanners driver windows comes up on the sceen, place a check in the box marked INVERSE and it will then scan a negative image.

Issue:
How do I save or export the scanned images, and what file Images does PPLE save as? How do I change the path PPLE saves the files to?
Solution:
Choose FILE and choose SAVE AS. This brings up the "save image file" window. This window allows you to change the path the file will save to. It allows you to change the Image type [Grayscale, Line art, Scattered, Mini color, Full color]. It allows you to change the file format [Tiff, Targa, GIF, BMP, PCX, ESP, Dcs(ESP), JPEG]

Issue:
The installation quit and returned an error 'Cannot find TWAIN.DLL Driver.'
Solution:
The early install disk did this. Start windows, install PPLE then exit windows and start the scanner "installation over again. This will install the TWAIN.DLL driver and enable the installation to be Completed.

Issue:
The Box states OCR software is included and there is not any in the box.
Solution:
The early boxes did not ship with the OCR. Since the packaging center has corrected this problem, if the customer has received a package missing the software, priority mail will be used to ship missing software.

Issue:
Thee scanner will not scan in color.
Solution:
Ensure that the SCANDEVC.SYS driver is loaded in the CONFIG.SYS and not the SCANDEVG.SYS. Verify that the customer has the scan mode in true color.

Issue:
The customer gets a "701 out of memory" error when attempting to process the OCR he scanned in Calera. Error "Not enough memory to run executable."
Solution:
The Calera\bin is not installed properly in the AUTOEXEC.BAT file. The C:\Calera\Bin must be one of the first 3 statements in the Path statement in the AUTOEXEC.BAT.

Issue:
Is Wordscan V. 1.1 Compatible with Qemm7.
Solution:
Qemm7 uses its own version of HIMEM.SYS and Calera's Wordscan will not function if the CONFIG.SYS does not load the HIMEM.SYS.

	Search Keywords
	Hint Category	Error Messages, Hardware Installation/Configuration, Compatibility
	Date Created	30-01-97
	Last Updated	12-04-99
	Revision Date	12-04-2000
	Brand	IBM Options
	Product Family	Input Devices
	Machine Type	Scanners
	Model	60G3591
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes