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9.547 bytes |
Service Hints & Tips |
Document ID: DETR-44KJP3 |
Aptiva - 2144/2168 (SL-C) Diagnostics - Diagnostics for factory-installed riser card, sound card, or adapter cards not supported by advanced diagnostics
Applicable to: World-Wide
Note: While performing this check, you may need to enter and exit
Microsoft Windows several times. When instructed to select an icon
or button, double-click on the item with the mouse.
For more information about using Microsoft Windows, see the user's
guide provided with the computer.
This diagnostics test is intended to be used only with factory-installed
adapter cards.
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|001|
|___|
- Remove the Advanced Diagnostics diskette.
- Power off the system unit and wait 10 seconds.
- Power on the system unit.
IS A POST ERROR CODE DISPLAYED?
Yes No
| |
| |__
| |002|
| |___|
| Go to Step 004.
|
|__
|003|
|___|
- Go to "Index of Symptoms, Messages, Error Codes, or Beeps" in topic 2.2.
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___
|004|
|___|
(From step 002)
ARE ANY ERROR CODES DISPLAYED AFTER POST COMPLETES BUT BEFORE MICROSOFT
WINDOWS STARTS?
Yes No
| |
| |__
| |005|
| |___|
| Go to Step 007.
|
|__
|006|
|___|
Go to Step 011.
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___
|007|
|___|
(From step 005)
- Power off the system unit.
- Disconnect the riser card and any adapter card cables or connectors from
the system unit.
Note: When removing adapter cards, be careful not to change any jumper
or switch settings on the card.
- Power on the system unit.
DOES THE SYSTEM UNIT WORK CORRECTLY BY ITSELF?
Yes No
| |
| |__
| |008|
| |___|
| Go to "Start" in topic 2.1.
|
|__
|009|
|___|
- Power off the system unit.
- Reconnect the riser card.
- Do not install any adapter cards on the riser card.
- Power on the system unit.
- Check the voltages at pins B3, B5, B7, and B9 on the top of the of the
riser card.
B3 = +5 V dc
B5 = -5 V dc
B7 = -12 V dc
B9 = +12 V dc
Figure 2-7. Riser Cards - Machine Types 2144 and 2168
ARE THE VOLTAGES CORRECT?
Yes No
| |
| |__
| |010|
| |___|
| Replace the riser card.
|
|
|__
|011|
|___|
(From step 006)
- Install the failing factory-installed adapter card in a different slot
in the riser card than where originally installed.
DOES THE FEATURE FUNCTION NORMALLY?
Yes No
| |
| |__
| |012|
| |___|
| Go to Step 014.
|
|__
|013|
|___|
Replace the riser card.
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___
|014|
|___|
(From step 012)
- Power off the system unit.
- Check one adapter card at a time. To do this, install the failing
adapter card in the riser card and power on the system unit.
- Repeat this with each adapter card if necessary.
IS A WINDOWS DRIVER ERROR DISPLAYED FOR THE INSTALLED ADAPTER CARD?
Yes No
| |
| |__
| |015|
| |___|
| Go to Step 017.
|
|__
|016|
|___|
- Check for proper installation of the adapter card.
- Check all adapter card jumper positions. See "Power Supply" in
topic 2.3 and "System Board Layouts--Machine Types 2144 and 2168" in
topic 5.1.
- Check all cables and connectors on the adapter card for proper
installation.
- Check continuity of any cable attached to the adapter card and replace
if necessary.
- If the problem remains, replace the factory-installed adapter card.
- If the problem remains with a card that was not factory installed,
consult the service information provided by the card manufacturer.
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___
|017|
|___|
(From step 015)
- Power off the system unit.
- Reinstall the sound adapter card or adapter card and any cables.
- Power on the system unit without the Advanced Diagnostics diskette
inserted.
Note: This procedure can be used for most factory-installed adapter
cards. However, you must select the correct window (see steps 3
and 4 below) to access the feature icon before any test or before
testing any feature in step 6.
- Perform the following when the system is running:
1. Open Microsoft Windows if not already opened by the system.
2. Select the Program Manager icon if not already opened.
3. Select Main Menu.
4. Select Control Panel.
5. Select the Sound icon.
6. In the Sound window, select chimes.wav. (To test other adapter card
software, select an action from a menu in that software.)
IS THE TEST BUTTON (OR ACTION IN OTHER SOFTWARE) SELECTABLE ON THE SCREEN
(SHOWN IN BLACK AND NOT GRAY)?
Yes No
| |
| |__
| |018|
| |___|
| - Power off the system unit.
| - Check for proper installation.
| - Check the sound adapter card or adapter card jumper positions.
| - Replace the sound adapter card or adapter card.
|
|
|__
|019|
|___|
- Select the Test button from the Sound window.
DO YOU HEAR ANY SOUND FROM THE SYSTEM?
Yes No
| |
| |__
| |020|
| |___|
| - Make sure the speaker power supply is plugged into an electrical
| outlet and properly connected to the speakers.
| - Make sure the volume control on the sound adapter card (if any) is
| not turned low.
| - Make sure the speaker sound cable is plugged into the sound adapter
| card Audio Output jack.
| - Check the sound adapter card jumper positions. Refer to "CD-ROM
| Drive and Sound Adapter Card Jumper Settings" in topic 5.5.
| - Check continuity of any cable attached to the adapter card and
| replace if necessary.
| - Make sure the speakers are not damaged. If damaged, replace the
| speakers.
| - Repeat the test in Step 019.
| DID THE SYMPTOM CHANGE?
| Yes No
| | |
| | |__
| | |021|
| | |___|
| | Replace the sound adapter card.
| | - or -
| | Replace the speakers.
| |
| |__
| |022|
| |___|
| - If you hear sound from the speakers, the system is working
| normally. If you suspect another problem, go to "Index of
| Symptoms, Messages, Error Codes, or Beeps" in topic 2.2.
| ______________________________________________________________________
|
|__
|023|
|___|
- The system is working normally.
- Click OK to close the dialog box. Exit Microsoft Windows.
- If the symptom remains or has changed, go to "Index of Symptoms,
Messages, Error Codes, or Beeps" in topic 2.2.
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Search Keywords |
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Hint Category |
Diagnostics, Riser Cards, Adapter Cards, Audio | |
|
Date Created |
28-01-99 | |
|
Last Updated |
10-02-99 | |
|
Revision Date |
10-02-2000 | |
|
Brand |
IBM Aptiva | |
|
Product Family |
Aptiva | |
|
Machine Type |
2144, 2168 | |
|
Model |
22P; 24P; 25P; 29P; 14P; 26P; 62P; 66P; 16P; 82P; 86P; 27P; 83P; 22F; 24F; 25F; 26F; 62F; 27F; 18P; 19P; 20P; WM1; WM2; SW2; 743; 843; 744; 754; 853; 854; 755; 766; 866; 784; 785; 787; 887; 789; 889; 797; 745; 767; 855; 756; 786; 782; 788; 888; 792; 798; 768; 856; 857; 8K2; S86; S82; T82; H55; H66; H77; H78; H89; H92; H67; H80; H81; H90; H93; L55; L66; L77; L78; L89; L92; L67; L80; L81; L90; L93; K66; K77; KB1; KB2; K78; K89; K92; KB3; K67; K80; K81; KB4; MB4; KB5; MB5; K90; K93; KB6; X65; X70; X88; X79; X89; X90; Y65; Y70; Y78; Y84; Y88; Y79; Y89; Y90; 26J; 68J; 62J; 27J; 28J; 63J; 64J; 65J | |
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