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Service Hints & Tips

Document ID: YAST-3P7PWW

Color Flatbed Scanner - Image appearing with a shadow in Xerox Pagis SE

Applicable to: World-Wide


Environment:
Windows 95 or Windows NT, Xerox Pagis SE version 1.0, Scanner Setup version 1.02 or later.

Symptom:
Scanning a document containing both text and photo images (e.g., magazine article) appears with a shadow or black line on the top and topside of the image.

Problem Recreation:
- The document to be scanned contains both text and photo images (e.g., magazine article.)
- Select "SCAN" from the Pagis Scan Tool.
- The non-text part of the image will appear with a shadow or black line on the top and topside of the image.

Temporary Solution:
None available.

Permanent Solution:
Install the scanner update titled "IBM Scanner Update Version P002" that was provided with the IBM Color Flatbed Scanner or download the Flatscan.exe.

Double click here for the file:

You can obtain the file from the IBM BBS at 1-919-517-0001 (enter country code.) You can also download the file from the IBM Web site at: ftp://ftp.infania.net/pccbbs
- Select: Options
- Select: Flatscan.exe

Verification:
The scanner update replaces the file, "XIMAGE.DLL". To verify that the update has been installed, check the size and date of the file.

Filename: XIMAGE.DLL
Directory: PROGRAM FILES/PAGIS SE
File date: 10/21/97
File size: 745kb

Search Keywords

Hint Category

Performance, Scanners

Date Created

26-11-97

Last Updated

25-05-99

Revision Date

26-05-2000

Brand

IBM Options

Product Family

Input Devices

Machine Type

Scan

Model

229; 230; 231; 232; 233; 234; 235; 001; 061

TypeModel

Retain Tip (if applicable)

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