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Service Hints & Tips

Document ID: MCGN-3SXQ4C

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

PC Server 330 - Intermittent RAID problems

Applicable to: World-Wide

SYMPTOM:
The system is experiencing INTERMITTENT RAID problems.

PROBLEM ISOLATION AIDS:
All of the following must be true for this tip to apply:

- The system is a PC SERVER 330 Type 8640 model PB0, PM0, PT0.
- The RAID problems are INTERMITTENT and may not be repeatable.

FIX:
1- Check planar card installed in the server (FRU p/n 60H8109):

- Locate the planar card serial number label (in the bottom left corner of the planar card.
- The serial number is in the following format:

x x x x x Y Y Y x x x

- IF characters YYY are any of the following combinations,

7AI,7AJ,7AK,7AL,7AM,7AN,7AO,7AP,7AQ,7AR,7AS,7AT,7AU or 7AV

THEN replace the planar with FRU p/n 60H8109 using normal warranty parts replacement procedures.

Note: If replacing the planar does not resolve the problem, continue with normal problem determination procedures.


SAS KEYWORDS:
D/T8640, PB0, PM0, PT0, SERVER330, 60H8109, RAID, INTERMITTENT, PSY2, HEALTH, SERVICER ONLY

Search Keywords

D/T8640, PB0, PM0, PT0, SERVER330, 60H8109, RAID, INTERMITTENT, PSY2, HEALTH, SERVICER ONLY

Hint Category

Retain

Date Created

26-03-98

Last Updated

01-12-98

Revision Date

01-12-99

Brand

IBM PC Server

Product Family

PC Server 330

Machine Type

8640

Model

PB0; PM0; PT0

TypeModel

Retain Tip (if applicable)

H163011

Reverse Doclinks
and Admin Purposes

USA=A, EMA=A, AFE=A , Owning B.U.: USA, Date last altered: A98/03/12