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Service Hints & Tips

Document ID: RJJR-3SGN5H

TP 380, 385 - International Warranty Service

Applicable to: World-Wide

Customers who travel or need to move products to another country will be able to register their product for IBM International Warranty Service (IWS). Upon registering with the International Warranty Service Office, IBM will issue an International Warranty Service Certificate that will be honored worldwide, wherever IBM or IBM resellers sell and service this IBM machine type. The IWS certificate should be adhered to the bottom of the IBM ThinkPad and is required in order for the warranty to be honored. The IWS Office will also include a list of all countries that provide service for your IBM ThinkPad Machine Type and the telephone number to call for service in those countries. During the original warranty period, customers will be provided service through the service delivery method available in the servicing country. For more information on IBM International Warranty Service or to register your IBM PC system contact IBM at the International Warranty Service Office nearest you.

Australia IWSO -
ASEAN countries, Australia, Hong Kong & New Zealand
61-2-9354-4171

Japan IWSO -
Japan, Korea, Mainland China & Taiwan
81-462-73-7598

Scotland IWSO -
Africa, Europe and Middle East
44-1475-893638

United States IWSO -
Canada, Latin America & United States
1-800-497-7426 or 1-248-740-1215

The phone numbers below are the worldwide service contacts for this System once the system has been registered.

MachType

Country

ServicePhone

2635

ABU DHABI

971-2-731-873

2635

ALBANIA

355-42-62025

2635

ALGERIA

213-2-693145

2635

ANGOLA

244-2-391037 OR 244-2-390489

2635

ANTIGUA

809-426-0670

2635

ARUBA

2978-23482 OR 2978-23487

2635

AUSTRALIA

131-426 OR 61-2-9354-4000

2635

AUSTRIA

43-1-6164123-8380

2635

BAHAMAS

242-323-7350

2635

BAHRAIN

973-2-96929

2635

BANGLADESH

880-2-8897

2635

BARBADOS

246-426-0670

2635

BELGIUM

32-2-2253611

2635

BENIN

229-31-4319 OR 229-31-3723

2635

BERMUDA

809-295-2969

2635

BOSNIA

387-71-219388 OR 387-71-664467

2635

BOTSWANA

267-30-1339

2635

BRAZIL

55-011-889-8986

2635

BRITISH VIRGIN ISLANDS

809-949-8642

2635

BULGARIA

359-2-973-3199 OR 359-2-973-3200

2635

BURKINA FASO

226-31-5916

2635

BURUNDI

257-222451

2635

CABO VERDE

351-1-7572761

2635

CAMEROUNÿÿ

237-23-32-75 / FAX 237-23-36-75

2635

CANADA

800-565-3344

2635

CAYMAN ISLANDS

809-949-8642

2635

CHAD

237-23-3275

2635

CHILE

56-800-20-3300

2635

CHINA

86-800-8106677 OR 86-10-626-16677

2635

COLOMBIA

57-1-623-2300 OR 9-800-18811

2635

COMORES

262-90-1220

2635

CONGO

237-43-2583

2635

CROATIA

385-1-612-4500

2635

CURACAO

809-949-8642

2635

CYPRUS

357-2-44-3949

2635

CZECHIA

42-2-67106-316

2635

DENMARK

45-45-96-50-50

2635

DJIBOUTI

253-353-444 OR 253-353-347

2635

DUBAI

971-4-858555

2635

EGYPT

202-349-2655

2635

EQUATORIAL GUINEA

237-23-3275

2635

ERITREA

291-1-12-1533

2635

ETHIOPIA

251-1-518-444

2635

FINLAND

358-9-4591 OR 358-0800-1-4260

2635

FRANCE

0801-63-12-13 OR 33-2-38-55-77-50

2635

GABON

241-73-3988

2635

GAMBIA

220-22-7577

2635

GERMANY

01805-253558

2635

GHANA

233-21-712136 OR 233-21-772167

2635

GREECE

30-1-688-1226

2635

GRENADA

809-949-8642

2635

GUADELOUPE

590-97-6602

2635

GUYANE

230-211-9976

2635

HERZEGOVINA

387-71-664467

2635

HONG KONG

852-2515-4333

2635

HUNGARY

36-1-185-0288

2635

INDIA

91-80-526-2355

2635

INDONESIA

62-21-251-2922

2635

IRELAND

353-1-6603744

2635

ISRAEL

972-3-9632015

2635

ITALY

1678-20094

2635

IVORY COAST

225-32-5207

2635

JAMAICA

876-926-3170

2635

JAPAN

0120-20-5550

2635

JORDAN

962-6-603-879 OR 962-6-664-221

2635

KAZAKHSTAN

73 27263 2073

2635

KENYA

254-2-22-9536 OR 254-2-230-261/2 OR 254-2-533-622 OR 254-2-44-5045 OR 254-2-748-300

2635

KOREA

82-2-3779-5330

2635

KUWAIT

965-2-424-624/965 OR 965-4-812-123

2635

LEBANON

961-1-581842 OR 961-1-743334

2635

LIBERIA

231-223-648

2635

MACEDONIA

389-91-113-144

2635

MADAGASCAR

261-2-21679

2635

MALAWI

265-671-755

2635

MALAYSIA

60-3-735-5727

2635

MALI

223-22-0115 OR 223-22-0976

2635

MALTA

356-234-175 OR 356-234-176 OR 356-234-177 OR 356-49-8073

2635

MARTINIQUE

596-75-6601

2635

MAURITANIA

221-23-1086

2635

MAURITIUSÿÿ

230-211-9976

2635

MEXICO

525-327-4891 OR 01-800-426-1000

2635

MOROCCO

19-22-222-1421 TELEX IBM 8377

2635

MOZAMBIQUE

258-1-42-5720

2635

NETHERLANDS

31-20-513-3939

2635

NEW CALEDONIA

687 27 2378

2635

NEW ZEALAND

0800-733-222

2635

NIGER

227-74-0115

2635

NIGERIA

234-1-263-5213 OR 234-1-263-3869 OR 234-84-23-9464 OR 234-1-830244 OR 234-1-261-1729

2635

NORWAY

47-66-99-9300

2635

OMAN

968-790-191

2635

PAKISTAN

92-21-5661760-8

2635

PANAMA

507-263-9977

2635

PHILIPPINES

63-2-531-1737 OR 63-2-531-1802 OR 63-2-532-3553

2635

POLAND

482-2-236-648

2635

PORTUGAL

351-1-791-5115 OR 351-2-207-1115

2635

QATAR

973-2-10880

2635

REUNION

262-901220

2635

ROMANIA

40-1-330-4555 OR 40-1-330-4536

2635

RUSSIA

7-095-258-6300

2635

RWANDA

728-3458

2635

SAUDI ARABIA

966-2-660-0007 OR 966-2-669-4605

2635

SENEGAL

221-23-1086

2635

SERBIA

381 11 346 221

2635

SEYCHELLES

248-32-3935

2635

SIERRA LEONE

232-22-224-275

2635

SINGAPORE

65-842-7500

2635

SLOVAKIA

42-7-475-7111

2635

SLOVENIA

386-61-125-5205

2635

SOUTH AFRICA

27-11-923-2500

2635

SPAIN

901-100-343

2635

SRI LANKA

94-1-540-810

2635

ST KITTS

809-949-8642

2635

ST LUCIA

809-949-8642

2635

ST MAARTEN

809-949-8642

2635

ST VINCENT

809-949-8642

2635

SUDAN - SEE NOTES BELOWÿÿ

249-40296 / 42277

2635

SURINAME

809-949-8642

2635

SWEDEN

46-87-93-3000

2635

SWITZERLAND

0800-55-5454

2635

TAIWAN

0800-000-700 OR 886-2-2725-9799

2635

TANZANIA

255-51-11-4042

2635

THAILAND

66-2-273-4000

2635

TOGO

228-21-0583

2635

TRINIDAD & TOBAGO

868-624-5111

2635

TUNISIA

216-128-2800

2635

TURKEY

0212-2800900

2635

UGANDA

256-41-230-823

2635

UKRAINE

38-04422-70225

2635

UNITED KINGDOM

44-990-500-900

2635

UNITED STATES

800-772-2227

2635

VENEZUELA

58-2-800-42672

2635

VIETNAM

844-826-1792 OR 8451-823-430 OR 848-823-1582

2635

YEMEN

967-2-202-875 OR 967-1-209-827

2635

ZAIRE

212-376-9270

2635

ZAMBIA

260-1-25-4611

2635

ZIMBABWE

263-4-74-8700


Although every effort has been made to ensure that the telephone number list is both accurate and complete, it is possible that some contact numbers may have changed and that some countries where service is provided have been omitted. Also the IBM product you have purchased may not be sold and serviced in every country listed. If you have any problem whatsoever when calling one of these numbers, please contact the nearest IBM office.

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Hint Category

General Information

Date Created

11-03-98

Last Updated

31-03-98

Revision Date

11-03-99

Brand

IBM ThinkPad

Product Family

ThinkPad 380, ThinkPad 380D, ThinkPad 380E, ThinkPad 380ED, ThinkPad 380XD, ThinkPad 385D, ThinkPad 385E, ThinkPad 385ED, ThinkPad 385XD

Machine Type

2635

Model

various

TypeModel

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