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Service Hints & Tips

Document ID: MCGN-3JSKX3

IBM PC365 - 1762 POST error with 4.2GB hardfile

Applicable to: World-Wide

SYMPTOM:
IBM PC365 Series systems equipped with an IBM 4.2GB IDE hardfile may experience intermittent 1762 post errors.

PROBLEM ISOLATION AIDS:
This tip applies if the customer is using a model 6589-15U or other 6589 system that is equipped with an IBM 4.2GB IDE hardfile part number P/N73H7681 and FRU P/N76H5820.

The likelihood of experiencing this error is very low. The machine can be recovered from the 1762 post error by powering the system off and back on.

FIX:
1. Download file 42GBFIX.EXE from the IBM BBS or Internet web page.
2. Run the downloaded file to create a bootable diskette.
3. Shutdown the operating system and power off the PC.
4. Insert the diskette and power on the system.
5. Wait until the status bar on the display has reached "100 Percent Processed."
6. Remove the diskette and power off the system.
7. Reboot for the changes to take effect.

This file updates the hardfile to a newer level of microcode which corrects the intermittent 1762 post error. Applying this update will not affect performance, result in data loss, or data corruption on the hardfile.

Applying this file to an unaffected 4.2GB IDE hardfile will not result in data loss or corruption.

The hardfile update may be obtained from the IBM PC Company BBS at 1-919-517-0001 or downloaded from the IBM Personal Computer file library by searching the following Internet URL:
http://www.us.pc.ibm.com/searchfiles.html

NOTE:
To obtain a copy of this file, DoubleClick here : -


SAS KEYWORDS:

PSY2 PSY2ERR PSY2FDSK PSY2MCD
PSVP PSVPERR PSVPFDSK PSVPMCD
D/T6589 6589 UNCLASSIFIED


Search Keywords

IBM HardDrives, Hard File, 1762

Hint Category

Retain, Hard Drives, Error Messages

Date Created

08-07-97

Last Updated

01-12-98

Revision Date

19-11-99

Brand

IBM PC

Product Family

PC 365

Machine Type

6589

Model

ALL

TypeModel

Retain Tip (if applicable)

H16269

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