PC Server 325 - Using the System Diagnostics

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Service Hints & Tips

Document ID: MCGN-3QZL94

PC Server 325 - Using the System Diagnostics

Applicable to: World-Wide

Using the System Diagnostics

To start the diagnostic program:
1. Power-on the server and watch the screen. Or, if the system is turned on already, press Ctrl+Alt+Del.

2. When the Press F1 to enter Configuration/Setup message appears, press F1. If a power-on or administrator password is set, the system prompts you for it.

The Diagnostic/Setup Utility Menu appears.

3. Select Diagnostic Utility; then, press Enter.

4. After a few moments, the Diagnostics Utility Menu appears.
a. Select Run Diagnostic to choose which system components to test, and the number of times the server will run the tests.
b. Select Diagnostic Log to display the results of the most recent diagnostic tests.

If the server stops during testing and you cannot continue, replace the device that was being tested when the test stopped.

Program Navigation: You can use the following keys to maneuver within the test programs:

Enter

Selects an item, runs the test module, or runs the test.

Down Arrow

Moves the cursor down.

Up Arrow

Moves the cursor up.

Page Down

Moves to the next error in the Diagnostic Log.

Page Up

Moves to the previous error in the Diagnostic Log.

F1

Displays the appropriate Help information. Use the Up Arrow or Down Arrow key to scroll through the information.
Pressing F1 from within a Help screen provides a help index
from which you can select different categories. Pressing
Esc exits Help and returns to where you left off.

Esc

Returns to the previous menu.

Tab

Moves the highlight bar (or cursor) to the test group.

Diagnostics Mode

When you start the diagnostic test programs from the Configuration/Setup menu, you can select the tests and the number of times the tests run.

Some choices on the Diagnostic menu display a menu, so that you can further customize the test program.

Notes
1. You can only run the diagnostic tests when you
start the server with the highest level password.
That is, if you enter the power-on password, and
an administrator password is set, you can
perform diagnostic tests. You can only view the
test results in the diagnostic log.
2. You might have to install a wrap connector on
your active parallel or serial port to obtain
accurate test results for these ports.

Running the Diagnostics

To use the Diagnostics:
1. Power-on the server and watch the screen. Or, if the system is powered on already, press Ctrl+Alt+Del.

2. When the message Press F1 to enter Configuration/Setup appears, press F1. If a password is set, the system prompts you for it.

The Diagnostic/Setup Utility Menu appears.

3. Select Diagnostic Utility; then, press Enter. The Diagnostic Utility Menu appears.

4. Select Run Diagnostic; then, press Enter. The server displays the How Many? menu:

Stop on Error stops the test programs when the Single or Loop diagnostic tests encounter an error. The Endless Loop choice automatically stops on error.
Reset Run List clears previously defined diagnostic test selections from memory.
Reset Result Buffer clears the results of the last diagnostic tests.
Single runs the selected tests one time.
Loop Count runs the selected tests up to a maximum of 254 times, and saves all tests results. Running the test multiple times can be useful to confirm that a hardware or software change has corrected a component failure.
Endless Loop runs the selected tests until stopped manually or until the tests encounter an error. Running the test over an extended time can help to identify the cause of an intermittent component failure.

5. Press Enter. The test selection menu displays.

6. Press the arrow keys to move between the choices on the menu. Press Enter to select or deselect the choice.
All Diagnostics runs all tests on the menu. When you select this choice, all of the other choices change to Y (selected).
Serial port tests the devices connected to the serial ports.
CPU tests the microprocessors on the processor board.
Keyboard tests the keyboard.
Mouse tests the device connected to the mouse port.
Video tests the monitor attached to the monitor connector.

7. Select Run Diagnostics. The diagnostic program then runs the tests for each of the selected devices or modules.

8. Press Esc twice to return to the Diagnostic Utility Menu.

9. Select Diagnostic Log to view the results of the diagnostic tests.

10. Press Esc to return to the Diagnostic Utility Menu.

11. Press Esc to exit from the Diagnostic/Setup Utility Menu. The server restarts.

Viewing the Test Results

To view the results of the system diagnostics:
1. Power-on the server and watch the screen. Or, if the system is turned on already, press Ctrl+Alt+Del.

2. When the message Press F1 to enter Configuration/Setup appears, press F1. If a password is set, the system prompts you for it.

The Diagnostic/Setup Utility Menu appears.

3. Select Diagnostic Utility; then, press Enter. The Diagnostic Utility Menu appears.

4. Select Diagnostic Log. The server displays the test results.

5. Press Page Down to view any additional test results.

6. Press Esc to return to the Diagnostic Utility Menu.

7. Press Esc to exit from the Diagnostic/Setup Utility Menu. The server restarts.

Running the Ethernet Diagnostics
You must use the Ethernet diagnostics i the Diagnostic Utility to perform diagnostic tests on the integrated Ethernet controller.

Starting the Ethernet Diagnostics
1. Follow the instructions in "Running the Diagnostics" on page 8.
2. Select the Ethernet diagnostics.
3. Follow the instructions on the screen.

SCSI Tests (Adaptec) Diskette

The following information supports the diagnostic tests on the SCSI Test (Adaptec) diskette (form number S430-6816-00)

Notes
Always boot the system from the SCSI Test (Adaptec) diskette when running the SCSI tests.
To test a CD-ROM device you will need to install a scratch-free data CD or scratch-free IBM
test CD in the drive. Scratches on the CD can cause false errors.
To test a SCSI tape device you need to install a formatted blank tape in the device. If you
receive an error, refer to "Symptom-to-FRU Index (SCSI Test - Adaptec)".

Running the Tests

To start SCSI Test (Adaptec) Diskette, do the following.
1. Power-off the server.
2. Insert the SCSI Test (Adaptec) Diskette into diskette drive A:
3. Power-on the server. The following menu is displayed:

SCSI TEST MENU

) EXIT
1) SCSI Tests (Standard mode)
2) SCSI Tests (Advanced mode)

Note
If you start the test in advanced mode, a warning screen is displayed to warn you that
due to the nature of the test functions available in this mode, data loss may occur.

4. Select the mode you want to run; then, press Enter. See "SCSI Test Modes."
5. Select the SCSI device you want to test. See "Selecting a SCSI Device."

Note
If the SCSI bus scan fails to find a device that you know is installed in the server and
you want to test it, see "Manually Selecting a SCSI Device".

6. Select the test you want to run.
If you selected Standard Mode, see Selecting a Test (Standard Mode) on page 12.
If you selected Advanced Mode, see Selecting a Test (Advanced Mode) on page 14.

SCSI Test Modes
Two modes for testing are available.

Modes

Description

Standard

Offers a set of basic non-destructive test (with the exception of the read/write test) which do not require extensive SCSI subsystem knowledge.

Advanced

Offers a greater choice of test. To fully utilize the functions available in advanced mode you should be familiar with SCSI subsystems and SCSI command blocks.

Selecting a SCSI Device
After you select the mode you want to run, a window displays the following information about the SCSI devices.
SCSI ID
LUN
Vendor name
Product name
Revision level
Capacity
SCSI device type

Use the Up/Down arrow keys to select the device you want to test; then, press Enter. After you select a device, the test menu for the test mode you selected is displayed. See "Selecting a Test (Standard Mode)" and "Selecting a Test (Advanced Mode)".

Manually Selecting a SCSI Device
If the test fails to find an installed device, the device might be defective. To manually select the device, do the following.
1. Press F5 to access the User Selection Menu.
2. Highlight the correct device (option); then, press Enter.
3. Enter the SCSI ID and LUN of the device. After you select a device, the test menu for the test mode you selected is displayed. See "Selecting a Test (Standard Mode)" and "Selecting a Test (Advanced Mode)".

Selecting a Test (Standard Mode)
The following test are available in standard test mode for the devices listed.

Device

Test

SCSI Hard Disk Drives

0 - Device Diagnostics
1 - Test Unit Ready
2 - Get Device Status
3 - Read Test
4 - Read / Write Test

SCSI CD-ROM Drives

0 - Device Diagnostics
1 - Test Unit Ready
2 - Get Device Status
3 - Read Test

SCSI Tape Drive Drives

0 - Device Diagnostics
1 - Test Unit Ready
2 - Get Device Status

Test Descriptions (Standard Mode)

Test

Description

Device
Diagnostics

Sends a command requesting the SCSI device to perform
a self diagnostics.
The status indicator will display busy during the test.
When the test is complete a message stating whether the test were completed successfully or unsuccessfully.

Test Unit Ready

Sends a SCSI Test Unit Ready command to the device
and will indicate if the device is ready or not.

Test

Description

Get Device
Status

Displays the status of the last command sent to the device and is displayed as:
Device sense key status: 00
(NO SENSE ERROR)
A non zero value indicates an error,
see Symptom-to-FRU Index (SCSI Test
- Adaptec) on page 18 .

Read Test

Reads the entire media of the SCSI device. A status bar showing the test progress is displayed during the test. A message is displayed when the test completes successfully or an error occurs.

Read / Write
Test

Attention: This test will destroy all data on the device.

Issues a write command and then a read command to verify the integrity on the device.

Search Keywords

Hint Category

Diagnostics, Hardware Maintenance Information

Date Created

23-01-98

Last Updated

25-11-98

Revision Date

05-11-99

Brand

IBM PC Server

Product Family

PC Server 325

Machine Type

8639

Model

PB0; PT0; PTW; RB0; AAB; 1RY; 2RY; CM0; ZB0; ZBW; ZM0; ZMW; ZS0; ZSW; ZT0; ZTW; ZBR

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Enter	Selects an item, runs the test module, or runs the test.
Down Arrow	Moves the cursor down.
Up Arrow	Moves the cursor up.
Page Down	Moves to the next error in the Diagnostic Log.
Page Up	Moves to the previous error in the Diagnostic Log.
F1	Displays the appropriate Help information. Use the Up Arrow or Down Arrow key to scroll through the information. Pressing F1 from within a Help screen provides a help index from which you can select different categories. Pressing Esc exits Help and returns to where you left off.
Esc	Returns to the previous menu.
Tab	Moves the highlight bar (or cursor) to the test group.

Modes	Description
Standard	Offers a set of basic non-destructive test (with the exception of the read/write test) which do not require extensive SCSI subsystem knowledge.
Advanced	Offers a greater choice of test. To fully utilize the functions available in advanced mode you should be familiar with SCSI subsystems and SCSI command blocks.

Device	Test
SCSI Hard Disk Drives	0 - Device Diagnostics 1 - Test Unit Ready 2 - Get Device Status 3 - Read Test 4 - Read / Write Test
SCSI CD-ROM Drives	0 - Device Diagnostics 1 - Test Unit Ready 2 - Get Device Status 3 - Read Test
SCSI Tape Drive Drives	0 - Device Diagnostics 1 - Test Unit Ready 2 - Get Device Status

Test	Description
Device Diagnostics	Sends a command requesting the SCSI device to perform a self diagnostics. The status indicator will display busy during the test. When the test is complete a message stating whether the test were completed successfully or unsuccessfully.
Test Unit Ready	Sends a SCSI Test Unit Ready command to the device and will indicate if the device is ready or not.

Test	Description
Get Device Status	Displays the status of the last command sent to the device and is displayed as: Device sense key status: 00 (NO SENSE ERROR) A non zero value indicates an error, see Symptom-to-FRU Index (SCSI Test - Adaptec) on page 18 .
Read Test	Reads the entire media of the SCSI device. A status bar showing the test progress is displayed during the test. A message is displayed when the test completes successfully or an error occurs.
Read / Write Test	Attention: This test will destroy all data on the device. Issues a write command and then a read command to verify the integrity on the device.

	Search Keywords
	Hint Category	Diagnostics, Hardware Maintenance Information
	Date Created	23-01-98
	Last Updated	25-11-98
	Revision Date	05-11-99
	Brand	IBM PC Server
	Product Family	PC Server 325
	Machine Type	8639
	Model	PB0; PT0; PTW; RB0; AAB; 1RY; 2RY; CM0; ZB0; ZBW; ZM0; ZMW; ZS0; ZSW; ZT0; ZTW; ZBR
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes