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Document ID: MCGN-3PNJ9G

PC Server 315 - Experiencing intermittent video failures

Applicable to: World-Wide

SYMPTOM:
- Intermittent video failures.
- Failures may occur after power on/off cycle of server.
- Failures may occur after adding/removing adapters from Riser Card or removing/installing Riser Card.

PROBLEM ISOLATION AIDS:
The system is a PC Server type 8638 model PJ0/PS0/PSV.

The system is configured with either or both of the following:
- Riser Card FRU p/n61H0145 or FRU p/n60H9503
- Video adapter FRU p/n60H8386

The system is running any supported NOS/OPSYS.

FIX:
1. Power off system, reseat Riser Card (including the three interconnecting paddle cards that interface the Riser Card connector with the connector on the system board, reseat the Video adapter, power on the system.

2. If step 1 does not correct problem, replace the Riser Card (includes replacement paddle cards) and Video adapter with the following FRU Part numbers:

Riser Card (with paddle cards): FRU p/n61H0377
Video adapter : 61H0081

Note: It is a requirement that BOTH parts are replaced for step 2 to be applied correctly.

SAS KEYWORDS:

    PSY2               UNCLASSIFIED       D/T8638            8638-PJ0

    8638-PS0           8638-PSV           61H0145            60H9503

    60H8386            61H0377            61H0081            315

    VIDEO              RISER              INTERMITTENT

	Search Keywords	PSY2, UNCLASSIFIED, D/T8638, 8638-PJ0, 8638-PS0, 8638-PSV, 61H0145, 60H9503, 60H8386, 61H0377, 61H0081, 315, VIDEO, RISER, INTERMITTENT
	Hint Category	Retain, Video
	Date Created	11-12-97
	Last Updated	15-07-98
	Revision Date	14-07-99
	Brand	IBM PC Server
	Product Family	PC Server 315
	Machine Type	8638
	Model	PJ0; PS0; PSV
	TypeModel
	Retain Tip (if applicable)	H162142
	Reverse Doclinks and Admin Purposes	Owning B.U.:USA, USA=A, EMA=A, AFE=A