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Service Hints & Tips |
Document ID: MCGN-3HZM8B |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
IBM PC365 - ECA009, SIGNAL QUALITY CONDITION - US & Canada
Applicable to: Canada, United States
PURPOSE:
The purpose of this ECA is to provide a replacement PCI/ISA Riser Card to eliminate a potential signal quality condition which may occur during file transfer operations in specific systems that contain an IBM PCI Auto LANStreamer Token Ring adapter or IBM PCI Token Ring adapter (all part numbers).
This condition can potentially interfere with or affect data being transferred between the affected IBM PCI Token Ring adapters and the referenced IBM PC Systems.
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
6589 B/M0000000 6589 PC 365 B/M0000000 00.3 00.2
MODELS 10X, 11X, 12X,
13X, 15X, 17U AND 18U
System diagnostics run without errors.
PREREQUISITES:
Currently all PC 365 models stated above that are potentially exposed to the condition contains one of the following PCI/ISA riser cards:
6589 PC 365 - IBM P/N 07H1267 - IBM FRU P/N 07H1266
COMPANION:
None
CONCURRENT:
None
DETAIL:
IBM PC 365 Series 6589 models 10x, 12x, 13x, 15x, 17U, and 18U systems may experience the signal quality condition when used in conjunction with either of the following IBM PCI network adapters:
- IBM PCI Auto LANStreamer Token Ring Adapter
- IBM FRU P/N 04H8098
- IBM Assembly P/N 92G8457 (Original level)
P/N 42H0658
P/N 42H3279
P/N 55H8985 (Current level)
- IBM PCI Token Ring Adapter
- IBM FRU P/N 41H8874
- IBM Assembly P/N 41H8862
The condition can potentially cause a data error that could manifest itself in a system hang, or result in incorrect data with or without generating an error message. Install riser card FRU P/N12J5554 in systems that meet all of the criteria for exposure to the potential condition, which include:
1) PC 365 Series 6589 system with a riser card matching the part number identification as stated in the "PREREQUISITES" section of this ECA.
2) The system contains an IBM PCI Auto LANStreamer Token Ring Adapter or an IBM PCI Token Ring Adapter
After installing the updated riser, place the hologram sticker that shipped with the new riser card, on the machine type/model label on the rear of the system unit. Remarketers should also place a sticker on the external shipping label attached to the box as well as on the rear of the updated system unit. Use the sticker attached to the rear of the system unit as a means for the customer or servicer to identify updated systems prior to an
on-site service call.
No other combination of IBM or non-IBM PCI network adapters and the PC 365 Series systems have exhibited this problem.
NOTES:
Placement of PCI adapters, especially PCI network adapters of any brand, should be done beginning with the PCI slot at the base of the riser card, closest to the system board. Additional PCI adapters should be installed in a bottom to top configuration.
Customers exposed to this potential condition should place the IBM PCI network adapter in the slot closest to the system board until the new riser card has been installed. This will minimize the exposure of this condition.
This ECA provides labor reimbursement for replacement of a riser card in a PC 365 Series 6589 system that meets ALL of the criteria stated above.
IN THE USA:
Replacement riser cards MUST be ordered directly from the IBM PC Company HelpCenter at 1-800-426-7763. IBM Remarketers should use their existing Authorization and PIN numbers and the Dial-A-Speciality (DAS) code of 111.
IBM PC Company Marketing and TSS Servicers should also call the HelpCenter at 1-800-426-7763. The Authorization number is ECA007CARD, and the PIN number is B990. Use the DAS code stated above. This service will provide access to a support group established to distribute the new riser card. Do not order the updated riser using normal parts ordering procedures.
IBM Authorized Servicers should scrap replaced risers locally.
TSS Servicers should return replaced risers to the branch office for bulk return/scrap.
IN CANADA:
Replacement Riser cards should now be requested through, and claims made via the standard ECA processes.
All replaced risers should be returned to IBM via the normal UPR (Used Parts Return) process.
IBM and TSS Servicers should record time and travel, along with the other product information to:
Service Code: 33 (PSS) or 08 (BP)
Machine Type: 6589
ECA: 009
Other Branch Office: 990 (PSS only)
This ECA will expire on May 31, 1998
U.S. Business Partners should contact the HelpCentre to register their customer requirements for these cards. DO NOT ORDER THE UPDATED RISER USING NORMAL PARTS ORDERING PROCEDURES.
SAS KEYWORDS:
PSY2 PSVP IBMPC PSVPERR
PSY2ERR PSY2PART PSVPPART PSVPECA
PSY2ECA PC365 ECAVALID SERVICER ONLY
PSVPCOMM PSY2COMM PSVPADPT PSY2ADPT
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Search Keywords |
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Hint Category |
ECA, Retain, General Information | |
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Date Created |
13-06-97 | |
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Last Updated |
24-04-98 | |
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Revision Date |
23-04-99 | |
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Brand |
IBM PC | |
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Product Family |
PC 365 | |
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Machine Type |
6589 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H137698 | |
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