PC Server 320/520 - OS/2 may trap after replacing video card

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Service Hints & Tips

Document ID: MCGN-3RCNM3

PC Server 320/520 - OS/2 may trap after replacing video card

Applicable to: World-Wide

SYMPTOM:
A OS/2 TRAP 3 message and register dump occurs during Operating System Boot.

PROBLEM ISOLATION AIDS:
All of the following must be true for this TIP to apply:

- The System is a PC Server type 8640 model 0X0/0XT/0Y0/0YT/1Y0/1YT/EE0/EEV/EE1/EES or PC Server type 8641 model WZ0/EZV/EZ1/EZS/EZE

- The Video Adapter FRU p/n71G0031 has been replaced with FRU p/n06H9114

- The System is running OS/2

- System Diagnostics pass

FIX:
Download the EISA 320/520 Video Support Diskette (follow instructions in readme file to reset video to vga and then reinstall the svga driver). Details of these procedures are as follows:

1> Before going onsite, download the "EISA 320/520 Video Support Diskette v1.01" from the IBM Website at the following URL: http://www.pc.ibm.com/files
- Select "Search"
- Type "EISA 320/520" in the Keywords box
- Select the "EISA 320/520 Video Support Diskette v1.01" to download the diskette image.

The Diskette image is a self-extracting executable file that will prompt for a diskette.

Note: It is assumed that the Video adapter FRU p/n06H9114 is in the system at this time.

2> Set Operating System to VGA Mode:

OS/2 WARP/MERLIN:
1- Turn on your computer. If your computer is already on, press Ctrl+Alt+Del to restart it.
2- When a small white box appears in the upper-left corner of your screen, press Alt+F1.
3- When the Recovery Choices screen appears, press V for Warp Version 3 or press F3 for Warp Version 4(Merlin).

Your video subsystem is now restored to work in VGA mode

OS/2 2.1, 2.11, OR OS/2 FOR WINDOWS:
If you installed OS/2 from diskettes, do the following:

1- Start OS/2 using the OS/2 Installation Diskette.

2- When you are prompted, insert Diskette 1 and press Enter.

3- Wait for the "Welcome to OS/2" message; then press Esc.

4- Be sure RSPDSPI.EXE is in the \OS2\INSTALL directory. If it is, go to step 5. If it is not, insert Diskette 8 into drive A and unpack RSPDSPI.EXE with the following command:
C:\OS2\UNPACK A:\INSTAID C: /N:RSPDSPI.EXE
(where A: is the drive containing Diskette 8, and C: is the drive where OS/2 is installed.)

5- Type C: and then press Enter.

6- Type CD C:\OS2\INSTALL and then press Enter.

7- Type the following: RSPDSPI /PK:VGA /SK:NONE /S:A:\ /T:C:
(where A: is the diskette drive you used to install OS/2 and C: is the drive where OS/2 is installed.)

8- Press Enter.

If you installed OS/2 from CD-ROM or a LAN, do the following:
1- Start OS/2 using the OS/2 Installation Diskette.

2- When you are prompted, insert Diskette 1 and press Enter.

3- Wait for the "Welcome to OS/2" message; then press Esc.

4- Be sure RSPDSPI.EXE is in the \OS2\INSTALL directory. If it is, go to step 5. If it is not, unpack RSPDSPI.EXE with the following command:

C:\OS2\UNPACK E:\DISK_8\INSTAID C: /N:RSPDSPI.EXE
(where C: is the drive where OS/2 is installed, and E: is the CD-ROM or LAN drive.)

5- Type C: and then press Enter.

6- Type CD C:\OS2\INSTALL and then press Enter.

7- Type the following:

RSPDSPI /PK:VGA /SK:NONE /S:E:\OS2SE21\ /T:C:
(where E: is the CD-ROM or LAN drive and C: is the drive where OS/2 is installed.)

8- Press Enter.

3> Re-install the Video Device Driver:

OS/2 VERSION 3.0 WARP:
1- Open the System Setup folder.

2- Open the Selective Install folder.

3- At the System Configuration window, select Primary Display.

4- At the Display Driver Install window, select Cirrus Logic 5426, 5428, 5430, 5434; then press Enter or select OK.

5- At the System Configuration window, select OK.

6- At the OS/2 Setup and Installation window, press Enter or select Install.

7- Select the source drive and directory that contains the video drivers; select Install.

8- At the Monitor Configuration/Selection Utility window, select Install Using Display Adapter Utility Program; then press Enter or select OK.

NOTE: If "Install Using Defaults for Monitor Type" is selected, the default refresh rates would be used; for example, 640 x 480 at 60 Hz and 1024 x 768 at 43.5 Hz, interlaced.

9- Insert the IBM SVGA Support Diskette in drive A.

10- At the Monitor Configuration/Selection Utility Location, type the following: A:CLMODE.EXE

Then press Enter or select OK.

11- The CLMODE utility will be invoked. Follow the instructions in the USING THE CLMODE UTILITY section. Once finished, exit the CLMODE utility, remove the SVGA Support Diskette from drive A. Keep this diskette with your other system diskettes.

12- After the completion of the driver installation, press Enter or select OK.

13- Open the System Setup folder.

14- Select the desired screen resolution.

15- Close the System window and the System Setup window.

16- Shut down and restart the system.

OS/2 2.11 AND 2.11 SMP
1- Insert the IBM SVGA Support Diskette in drive A.

2- Select the OS/2 System folder.

3- Select the Command Prompts folder.

4- Select the OS/2 Full Screen folder.

5- At the OS/2 Full Screen command prompt, type DSPINSTL and press Enter.

6- At the Display Driver Install window, select Primary Display; then press Enter or select OK.

7- At the Primary Display Adapter Type window, select Cirrus Logic; then press Enter or select OK.

8- At the Monitor Configuration/Selection Utility window, select Install Using Display Adapter Utility Program; then press Enter or select OK.

10- The CLMODE utility will be invoked. Follow the instructions in the USING THE CLMODE UTILITY section. Once finished, and you exit the CLMODE utility, remove the IBM SVGA Support Diskette from drive A. Keep this diskette with your other system diskettes.

11- At the Select Display Resolution window, choose the desired resolution by highlighting it; then press Enter or select OK.

12- At the Source Directory window, specify the source directory containing the video drivers; then press Enter or select Install.

13- After the completion of the driver installation, shut down and restart the system.

Cirrus is a trademark of Cirrus Logic Inc.

SAS KEYWORDS:
PSY2, PSY2VIDEO, D/T8640, D/T8641, PSY2CODE, UNCLASSIFIED, 71G0031, 06H9114, OS/2, 320, 520, VIDEO, TRAP, REGISTER, DUMP, HEALTH

Search Keywords

PSY2, PSY2VIDEO, D/T8640, D/T8641, PSY2CODE, UNCLASSIFIED, 71G0031, 06H9114, OS/2, 320, 520, VIDEO, TRAP, REGISTER, DUMP, HEALTH

Hint Category

Lock-up/Hang, Retain, Video

Date Created

03-02-98

Last Updated

15-07-98

Revision Date

14-07-99

Brand

IBM PC Server

Product Family

PC Server 320, PC Server 520

Machine Type

8640, 8641

Model

0X0; 0XT; 0Y0; 0YT; 1Y0; 1YT; EE0; EEV; EE1; EES; WZ0; EZV; EZ1; EZS; EZE

TypeModel

Retain Tip (if applicable)

H132584

Reverse Doclinks
and Admin Purposes

USA=A, EMA=A, AFE=A , Date last altered: A98/02/02,Leave step misnumbered per M. Dunbar...it's straight from the README file.

	Search Keywords	PSY2, PSY2VIDEO, D/T8640, D/T8641, PSY2CODE, UNCLASSIFIED, 71G0031, 06H9114, OS/2, 320, 520, VIDEO, TRAP, REGISTER, DUMP, HEALTH
	Hint Category	Lock-up/Hang, Retain, Video
	Date Created	03-02-98
	Last Updated	15-07-98
	Revision Date	14-07-99
	Brand	IBM PC Server
	Product Family	PC Server 320, PC Server 520
	Machine Type	8640, 8641
	Model	0X0; 0XT; 0Y0; 0YT; 1Y0; 1YT; EE0; EEV; EE1; EES; WZ0; EZV; EZ1; EZS; EZE
	TypeModel
	Retain Tip (if applicable)	H132584
	Reverse Doclinks and Admin Purposes	USA=A, EMA=A, AFE=A , Date last altered: A98/02/02,Leave step misnumbered per M. Dunbar...it's straight from the README file.