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Service Hints & Tips |
Document ID: JBAR-3VJMM4 |
IBM PC300GL (Type 6275, 6285) - ViaVoice microphone setup errors after installation
Applicable to: World-Wide
SYMPTOM:
After re-installing ViaVoice and adjusting the audio level in microphone setup, the program returns the following, or similar error:
"A problem has occurred (SMAPI RC=215). If this problem occurs again, restart the microphone setup wizard."
PROBLEM ISOLATION AIDS:
This tip applies to IBM PC300GL Series 6275/6285 systems where ViaVoice has been previously uninstalled, then re-installed.
This tip may also apply to other Commercial Desktop or IntelliStation systems supplied with ViaVoice software.
FIX:
1. From Add/Remove Programs in Control Panel, select to un-install ViaVoice.
2. When uninstallation is complete, delete the ViaVoice directory on the hard drive through Windows Explorer.
3. Reinstall ViaVoice, then readjust the audio level in microphone setup.
Windows 95 and Windows NT are trademarks of Microsoft Corporation.
SAS KEYWORDS:
PSY2 PSY2MCD PSY2COMM CDT
CDTMCD CDTCOMM PWS D/T6275
D/T6285 VIAVOICE GOLD UNCLASSIFIED 90243
90243F_1
Search Keywords |
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Hint Category |
Software Installation/Configuration, Retain | |
Date Created |
17-06-98 | |
Last Updated |
25-02-99 | |
Revision Date |
25-02-2000 | |
Brand |
IBM PC | |
Product Family |
PC 300GL | |
Machine Type |
6275, 6285 | |
Model |
various | |
TypeModel |
| |
Retain Tip (if applicable) |
H163951 | |
Reverse Doclinks |