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Service Hints & Tips |
Document ID: GSMH-3CELK3 |
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IBM PC - System error messages with MicroSoft Office applications
Applicable to: World-Wide
Symptom:
MS OFFICE APPLICATIONS WORK PERFECTLY ON THEIR OWN HOWEVER,WHEN UTILIZING THE OLE (OBJECT LINKING AND EMBEDDING) FEATURE,SYSTEM GIVES ERROR MESSAGES.
Note:
THIS TIP APPLIES TO ANY COMMERCIAL DESKTOP SYSTEM THAT HAS THE "CHOOSE AND LOSE" PRELOAD AND THE USER CHOOSES DOS7 AND WIN3.11.
Problem Isolation Aids:
SYSTEM IS COMMERCIAL DESKTOP WITH "CHOOSE AND LOSE" PRELOAD AND USER CHOOSES DOS7/WIN3.11.
1. INSTALL MS OFFICE ON PC300 WIN3.11 PRELOAD.
2. TRY TO EMBED ONE MS APPLICATION INTO ANOTHER (FOR EXAMPLE IN MS POWERPOINT: CLICK ON FILE NEW BLANK PRESENTATION THEN OK.IN NEW SLIDE WINDOWS,CHOOSE MIDDLE ONE,(i.e. TEXT & GRAPH) CLICK ON OK,DOUBLE CLICK ON GRAPH TO MAXIMIZE IT AND RESULT IS ERROR;THE SERVER APPLICATION,SOURCE FILE OR ITEM CANNOT BE FOUND.(MAKE SURE THE APPLICATION IS PROPERLY INSTALLED AND IT HAS NOT BEEN DELETED,MOVED OR RENAMED)
3. IF YOU RECEIVE AN ERROR MESSAGE,THEN CHECK THE FILE REGISTRY BY RUNNING THE FILE : C: WINDOWS REGEDIT.EXE THE FOLLOWING 5 FILE ENTRIES SHOULD BE PRESENT IN REGISTRY
OLE(PART 1 OF 5)
OLE(PART 2 OF 5)
OLE(PART 3 OF 5)
OLE(PART 4 OF 5)
OLE(PART 5 OF 5)
4. IF THE 5 OLE ENTRIES ARE NOT PRESENT,THIS TIP APPLIES.
Fix:
THE FOLLOWING WORK-AROUND CAN BE USED TO CORRECT THE PROBLEM DO THE FOLLOWING TO CORRECTLY REGISTER THE OLE2.REG FILE WITH THE REG.DAT FILE.
1. START FILE MANAGER
2. SWITCH TO THE WINDOWS SYSTEM DIRECTORY
3. SELECT THE OLE2.REG FILE
4. FROM THE FILE MENU CHOOSE RUN
5. IN THE RUN DIALOG BOX,CHOOSE OK YOU SHOULD RECEIVE A MESSAGE SIMILAR TO THE FOLLOWING:
INFORMATION IN C: WINDOWS SYSTEM OLE2.REG HAS BEEN SUCCESSFULLY REGISTERED IN THE REGISTRATION DATABASE.
6. CHOOSE OK
7. USER CAN CHECK THE 5 OLE ENTRIES IN THE REGISTRY BY RUNNING C: WINDOWS REGEDIT.EXE INVESTIGATIONS ON THIS PROBLEM ARE CONTINUING,THIS TIP WILL BE UPDATED WHEN FURTHER INFORMATION AVAILABLE.
SAS KEYWORDS:
PC300 D/T6577 D/T6587 D/T6560
WINDOWS DOS7 WIN3.11 MSOFFICE
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Search Keywords |
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Hint Category |
Error Messages, Retain | |
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Date Created |
16-12-96 | |
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Last Updated |
25-02-99 | |
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Revision Date |
25-02-2000 | |
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Brand |
IBM PC | |
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Product Family |
PC 330, PC 340, PC 350 | |
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Machine Type |
6560, 6577, 6587 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H046708 | |
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Reverse Doclinks |