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Document ID: DETR-439SJZ |
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Aptiva - 2163/2164 Considerations - Ring Central does not receive faxes in Suspend mode
Applicable to: World-Wide
Description:
RingCentral is not receiving faxes when in suspend mode.
Systems affected:
2163 and 2164
How to duplicate:
1. Run RingCentral.
2. Let system enter Standby mode.
3. Make a fax call from another PC.
4. The system can wake up but it can't receive this fax.
Root cause:
When VPN driver is installed avoid the wake up function to work.
Workaround:
If the system is not waking up and receiving faxes, do the following:
1. Go to Start->Settings->Control Panel->Add/Remove Programs,
2. Remove "Virtual Private Networking" function.
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Hint Category |
Communications Software, Considerations, Power Management | |
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Date Created |
17-12-98 | |
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Last Updated |
02-03-99 | |
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Revision Date |
01-03-2000 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2163, 2164 | |
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Model |
all | |
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