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Service Hints & Tips

Document ID: DETR-3ZNPUP

Aptiva - 2156 Diagnostics - Undetermined Problems

Applicable to: Japan, United States

If an error code is present, go to "Index of Symptoms, Messages, Error Codes, or Beeps" . If no error code is present, continue with this check. Check the power supply voltages (see "Power Supply Cable Connector Specifications" on page 5-7). If the voltages are correct, return here and continue with the following steps:

1. Power off the system unit.

2. Perform the following checks, one by one, until you have isolated the problem FRU (refer to "Parts/Test Point Locations" on page 5-1 for locations):
ë Load default settings in setup.
ë Check all system board jumper positions and switch settings.
ë Check all adapter card jumper positions.
ë Check all device jumper positions.
ë Check all cables and connectors for proper installation.
If the jumpers, switch, and voltage settings are correct, return here and continue:

3. Remove or disconnect the following, one at a time:
ë Non-IBM devices
ë External devices
ë Any adapters
ë Modem card, if installed
ë CD-ROM drive
ë Diskette drive
ë Hard disk drive
ë DIMM
ë Processor
ë System board

4. Power on the system unit.

5. Repeat steps 1 through 4 until you find the failed device or adapter.

6. If software related, reload software from Recovery CD.

If the symptom changes, go to "Index of Symptoms, Messages, Error Codes, or Beeps" or to the check procedure for the last item tested.

Replace the last item tested if the system operates normally after removing the last item.

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Document Category

Diagnostics

Date Created

27-10-98

Last Updated

15-02-99

Revision Date

29-12-99

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2156

Model

all

TypeModel

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