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3.666 bytes |
Service Hints & Tips |
Document ID: JBAR-3U8LCQ |
IBM PC300PC / Netfinity 3000 - ClientCare installation hangs with IBM Antivirus
Applicable to: World-Wide
Symptom
After selecting to install IBM AntiVirus and ClientCare (which includes LANDesk and Smart Reaction) from the software installation utility in the IBM Welcome Center, the ClientCare installation hangs.
Problem Isolation Aids
This tip applies, but is not limited to IBM PC300PL Series 6862/6892 systems preloaded with Windows 95.
The hang condition may also be seen in other systems where the IBM Welcome Center Software Installation utility can be used to install IBM AntiVirus and other applications together.
After IBM AntiVirus is installed, it minimizes itself to the taskbar and begins the initial virus scan. This scan activity may cause applications that install afterwards to hang during their installation.
Fix
To correct the hang condition, allow IBM AntiVirus to complete its initial virus scan. Close IBM AntiVirus and restart the ClientCare installation.
When selecting applications to install, IBM AntiVirus should be at the bottom of the application list so that it installs last and can be allowed to complete the initial virus scan.
Windows and Windows 95 are trademarks of Microsoft Corporation.
SAS KEYWORDS:
CDT, CDTERR, CDTOPER, PWS, PWSERR, PWSOPER, D/T6862, D/T6892, 6862, 6892, D/T8476, 8476, NETFINITY 3000, IBMAV, UNCLASSIFIED, 92780
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Search Keywords |
CDT, CDTERR, CDTOPER, PWS, PWSERR, PWSOPER, D/T6862, D/T6892, 6862, 6892, D/T8476, 8476, NETFINITY 3000, IBMAV, UNCLASSIFIED, 92780 | |
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Hint Category |
Lock-up/Hang, Retain | |
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Date Created |
06-05-98 | |
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Last Updated |
08-09-98 | |
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Revision Date |
05-09-99 | |
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Brand |
IBM PC, IBM PC Server | |
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Product Family |
PC 300PL, Netfinity 3000 | |
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Machine Type |
6862, 6892, 8476 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
H163582 | |
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Reverse Doclinks |
Date last altered: A98/05/04, Owning B.U.: USA, USA=A, EMA=A, AFE=A |