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8.442 bytes |
Service Hints & Tips |
Document ID: MCGN-3LUKB2 |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
IBM IntelliStation/IBM PC - ECA015: New IBM PC Enhanced Diagnostic release
Applicable to: World-Wide
PURPOSE:
The purpose of this ECA is to provide notification of a new diagnostic application for the IBM PC 300/700 Series, IBM PC300GL/PL/XL Series, and IntelliStation M Pro, E Pro, and Z Pro Series systems.
This is a no-part, no-labor Engineering Change Announcement. No warranty claims or QSAR's will be accepted against this ECA.
FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
PC300 B/M0000000 SEE PHYSICAL CHECK B/M0000000 00.1 00.0
SECTION FOR A LIST OF
APPLICABLE MACHINE
TYPES
PHYSICAL CHECK:
The new IBM PC Enhanced Diagnostic program is designed to function on the following machine types:
IBM 300/700 Pentium based systems, all models.
IBM PC300GL/PL Series systems, all models.
IBM PC300XL Series systems, all models.
IBM IntelliStation Series systems, all models.
THE IBM PC ENHANCED DIAGNOSTIC DISKETTE REPLACES ALL PRIOR RELEASED VERSIONS OF IBM ADVANCED DIAGNOSTICS AND QAPlus/PRO DIAGNOSTIC APPLICATIONS RELEASED TO SUPPORT THE SYSTEMS LISTED ABOVE.
As new systems are released to the marketplace, the diagnostic application will be updated to include the new systems and will be incorporated into the system ship group.
The diagnostic application functions only on the models listed above. Attempting to run the package on a model not listed above will result in a "This program is not licensed for this system" message.
PREREQUISITES:
None
COMPANION:
None
CONCURRENT:
None
DETAIL:
IBM, in conjunction with Watergate Software, the makers of PC Doctor diagnostic software, have developed a highly effective diagnostic application designed specifically to support the IBM PC 300/700, IBM PC300GL/PL, and IBM IntelliStation Series families.
This new diagnostic has been developed to:
-Decrease service costs associated with a high No Defect Found (NDF) rate on returned parts.
-Improve servicer confidence in the effectiveness of the new IBM PC Enhanced Diagnostic package.
-To create a "machine specific" diagnostic application that is designed to thoroughly interrogate hardware and firmware while ensuring that the package is user-friendly enough for an end user to confidently diagnose a hardware failure with greater than n95% efficiency. This includes intermittent memory related failures.
Particular focus has been given to memory isolation to the SIMM/DIMM level. Effectiveness ratings for the enhanced memory test exceed 95%. This translates into reduced service calls relating to intermittent memory failures, reduced NDF rates on cache, SIMMs/DIMMs, system boards, processors and related hardware. The end result is improved customer satisfaction and increased servicer confidence in the diagnostic package.
The diagnostic application will be used in new product manufacturing, field repair, and used-part-return repair processes. All three phases will see one common base of error codes to ensure a consistency in defect reporting and problem resolution.
Future direction for the IBM PC Enhanced Diagnostics will include the following:
- Regular maintenance updates to ensure the vitality of the diagnostic application.
- Enhancements based on user feedback.
- Customer use of the Diagnostic application prior to the HelpCenters dispatching an IBM Servicer.
- Mandatory reporting of error codes on Parts Return Forms.
NOTES:
The IBM PC Enhanced Diagnostic Diskette may be downloaded via the Internet from the IBM Personal Computer File Library by clicking on the following link:- 
The IBM PC Enhanced Diagnostic diskette may also be obtained from the IBM PC Company BBS system by calling 919-517-0001. Locate the "IBM PC 300/700 Files" section (Section #21) for the file titled:
T3GT20A.EXE - "IBM Enhanced Diagnostics for all NON-486 IBM PC machines"
T3GT20A.TXT - Text file describing the new diagnostic package.
The new IBM PC Enhanced Diagnostic package is available from the Mechanicsburg publication ordering system under publication number S06J-0786-00.
The package will contain the single diskette and an information sheet.
There is a complete set of HELP instructions incorporated into the single diagnostic diskette.
PC Doctor is a trademark of Watergate Software, Inc. QAPlus/PRO is a trademark of DiagSoft, Inc.
SAS KEYWORDS:
PSY2 PSVP IBMPC PSVPDIAG
PSY2DIAG PSY2PROG PSVPPROG PSVPECA
PSY2ECA UNCLASSIFIED CDT PWS
ECAVALID INTELLISTATION MPRO ZPRO
EPRO
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Search Keywords |
Diagnostics | |
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Hint Category |
Retain | |
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Date Created |
12-09-97 | |
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Last Updated |
23-02-99 | |
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Revision Date |
23-02-2000 | |
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Brand |
IBM IntelliStation, IBM PC | |
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Product Family |
M Pro, Z Pro, E Pro, PC 140, PC 300GL, PC 300XL, PC 300PL, PC 330, PC 340, PC 350, PC 360, PC 365, PC 730, PC 750 | |
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Machine Type |
6888, 6889, 6898, 6899, 6865, 6893, 6260, 6265, 6267, 6272, 6275, 6277, 6282, 6285, 6287, 6284, 6561, 6591, 6588, 6562, 6592, 6862, 6892, 6575, 6576, 6577, 6560, 6585, 6586, 6587, 6598, 6589, 6875, 6876, 6877, 6885, 6886, 6887 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H16960, ECA015 | |
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Reverse Doclinks |
Owning B.U.: USA, USA=A, EMA=A, AFE=A |