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Service Hints & Tips |
Document ID: MCGN-459CHR |
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Servers - A system hang occurs in Windows NT with a Plextor CD-ROM Tower
Applicable to: World-Wide
Source: RETAIN tip H165896
Abstract: HANG OCCURS IN WINDOWS NT WITH A PLEXTOR CD-ROM TOWER
TEXT:
A system hang occurs in Windows NT with a Plextor CD-ROM Tower.
SYMPTOMS:
The server experiences a system hang in Windows NT with a Plextor CD-ROM Tower (PT-1XS-32TS-X7) option attached when attempting to execute the Jukeman application (software application to utilize the Plextor CD-ROM tower).
PROBLEM ISOLATION AIDS:
The system is any of the following IBM servers:
The system is configured with one or more of the following options:
The system's Diagnostics Pass.
The Windows NT Device Driver for the ServeRAID Adapter is affected.
WORKAROUND:
Until the official ipsraidn.sys driver is released to the web, there is an interim ipsraidn.sys driver available which fixes this problem. The ipsraidn.sys file is located in the \winnt\system32\drivers directory of your server. Please replace your current ipsraidn.sys driver with this interim ipsraidn.sys driver and reboot the server.
The file can be downloaded from the following URLs:
ftp://f3.pc.ibm.com/pub/private/server_hidden/ipsraidn.sys
= OR =
http://pccbbs.raleigh.ibm.com/privfiles.html
This driver is: ipsraidn.sys (36496 bytes, created 1/29/99, version 3.10)
DETAILS:
There will be a new release of the IBM ServeRAID device driver diskette that will contain a new Windows NT device driver which will fix this problem. This retain tip will be updated when the new official driver is released.
TRADEMARKS:
Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.
Other company, product and service names may be the trademarks or service marks of others.
SAS KEYWORDS:
PSY2, NETFINITY, PCSERVER, SERVICER ONLY, 7000-M10, D/T8680, 7000, D/T8651, 5500-M10, D/T8661, 5500, D/T8660, 5000, D/T8659, 3500, D/T8644, 3000, D/T8476, 704, D/T8650, 330, D/T8640, 325, D/T8639, PLEXTOR, NT, CDROM, 105585, RAID, IPSRAIDN.SYS, 70G8489, 76H3584, 01K7207, 01K7364, 28L1003, TOWER, PT-1XS-32TS-X7
Search Keywords |
PSY2, NETFINITY, PCSERVER, SERVICER ONLY, 7000-M10, D/T8680, 7000, D/T8651, 5500-M10, D/T8661, 5500, D/T8660, 5000, D/T8659, 3500, D/T8644, 3000, D/T8476, 704, D/T8650, 330, D/T8640, 325, D/T8639, PLEXTOR, NT, CDROM, 105585, RAID, IPSRAIDN.SYS, 70G848 | |
Document Category |
RAID, Windows NT, Retain | |
Date Created |
19-02-99 | |
Last Updated |
19-02-99 | |
Revision Date |
| |
Brand |
IBM PC Server | |
Product Family |
Netfinity 3000, Netfinity 3500, Netfinity 5000, Netfinity 5500, Netfinity 5500 M10, Netfinity 7000, Netfinity 7000 M10, PC Server 320, PC Server 325 | |
Machine Type |
8476, 8644, 8659, 8660, 8661, 8651, 8680, 8640, 8639 | |
Model |
| |
TypeModel |
| |
Retain Tip (if applicable) |
H165896 | |
Reverse Doclinks |
Date last altered: A99/02/17 |