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4.266 bytes |
Service Hints & Tips |
Document ID: RMIE-3FBHXU |
IBM IntelliStation Z Pro - Token Ring install fails in Windows NT 4.0
Applicable to: World-Wide
Symptom :
IBM IntelliStation Z Pro 6899 systems may exhibit one or more of the following error messages when installing the IBM PCI Token Ring device drivers via the Network Configuration phase of Windows NT v4.0 installation:
- "Unexpected error has occurred..."
- "Unable to open the file :D:\i386\OEM_FILE_NAME
- "Unable to open the file:$win_nt$.~ls\i386\OEM_FILE_NAME"
The effect of either of these errors will cause the network installation to fail, and may possibly require a complete reinstallation of Windows NT v4.0 to remove the driver that caused the error and enable networking capability.
Problem Isolation Aids :
Windows NT will not allow the removal of the network adapter device drivers after the error messages have been displayed and bypassed.
This error was reported during the installation of an IBM PCI Token Ring adapter. The error may occur during the installation of other brands of communication adapters.
This error message may be displayed during the network adapter installation/configuration phase of either Windows NT Server v4.0 or Windows NT Workstation v4.0.
Fix :
To install the IBM PCI Token Ring adapter, obtain and install the updated device drivers
To obtain a copy of the Diskettes, DoubleClick here:
Diskette #2 (NDIS driver diskette) contains an updated OEMSETUP.INF file which will resolve the error indications during the network adapter configuration phase of the Windows NT v4.0 installation.
It is advisable to download the complete five-disk set of drivers to update the package that ships with the Token Ring adapter.
For additional information regarding the cause of this error, view MicroSoft Windows NT Document # Q156606 via the MicroSoft Windows NT support web site at the following URL: http://www.microsoft.com
Use the Support Search facility with the keywords:
kbsetup
kb3rdparty
kbbub4.00
SAS Keywords :
PSVP PSY2 PSVPCOMM PSY2COMM
PSVPERR PSY2ERR PWS IBMPC
UNCLASSIFIED 59964
PSVPADPT PSY2ADPT PSVPOEM PSY2OEM
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Search Keywords |
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Hint Category |
Adapter Cards, Retain, Windows NT | |
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Date Created |
19-03-97 | |
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Last Updated |
20-05-98 | |
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Revision Date |
19-05-99 | |
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Brand |
IBM IntelliStation | |
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Product Family |
Z Pro | |
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Machine Type |
6899 | |
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Model |
All | |
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TypeModel |
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Retain Tip (if applicable) |
H136892 | |
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Reverse Doclinks |
BBOD-3N9LEF |