|
7.107 bytes |
Service Hints & Tips |
Document ID: CPES-3LEMXG |
|
This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
Services - IBM PCCo Support Kits (EMEA Only)
Applicable to: EMEA
Support Kit distribution dates...
Dates in RED are not Support kits. These are HMM's or CD's that have been shipped on their own.
|
Description |
Distribution date |
|
PC 300 PL Desktop 6562 |
August 97 |
|
PC 300 GL Desktop 6275 / 6285 |
June 98 (HMM and RTC CD only) |
|
PC 300 GL 6561 / 6591 |
January 98 |
|
PC 300 PL Desktop 6862 / 6892 |
May 98 |
|
IntelliStation E-Pro 6893 |
July 98 |
|
IntelliStation M-Pro M/T 6898 |
November 97 |
|
ThinkPad 310E/ED 2600 ALL |
October 97 |
|
ThinkPad 310/315 2600 ALL |
February 98 |
|
ThinkPad 380E/ED 2635ALL |
August 97 |
|
ThinkPad 380XD 2635ALL |
February 98 |
|
ThinkPad 560X 2640 ALL |
November 97 (with Service Info CD) |
|
Thinkpad 600 |
April 98 |
|
ThinkPad 770 9549 ALL |
October 97 |
|
SelectaDock III 3547 ALL |
November 97 |
|
Thinkpad 770EED |
April 98 |
|
Server 325 8639 ALL |
September 97 |
|
Server 325 Refresh 8639 |
February 98 |
|
Server 330 8640 ALL |
September 97 |
|
Server 330 Refresh 8640 |
February 98 |
|
ServeRAID + SSA Raid Handb. |
September 97 |
|
Netfinity RAI Adapter HMM |
February 98 |
|
Netfinity 7000 Server 8651ALL |
October 97 |
|
Netfinity EXP10 Unit 3520 |
November 97 |
|
Netfinity 3500 Server 8644ALL |
January 98 |
|
Aptiva M/T 2138 |
April 98 |
|
PC Service Info Archive CD |
February 98 |
|
Miscellaneous Kit (Options HMM/Netfinity training Video) |
April 98 |
Prior to a new product being shipped from the site, a support kit, custom built to match the product that it supports, is shipped four to five weeks earlier to all authorised Business Partners and IBM PSS Engineers. This ensures that the servicers have time to familiarise themselves with the product.
Consolidated in one box for the first time and sent directly to the servicer's desk, the support kit is made up of a hardware maintenance manual, user publications, a service training video, education manuals, a PC PartnerInfo Quarterly CD and marketing information - all specific to the product. The training video is designed and produced by Worldwide Service in Raleigh and Atlanta and is one hour long. The video shows an expert technician describe the necessary steps required to disassemble the product and then reassemble, paying particular attention to problem areas and providing hints and tips along the way.
NOTE :- ISMS do not hold stock of Support kits. If you wish to be on distribution of the Support kit, please contact your country Technical Support manager.
SAS KEYWORDS: Support kit, Service kit, Service Info CD, Archive CD
|
Search Keywords |
Support kit, Service kit, Service Info CD, Archive CD | |
|
Hint Category |
General Information | |
|
Date Created |
29-08-97 | |
|
Last Updated |
18-01-99 | |
|
Revision Date |
18-01-2000 | |
|
Brand |
Cross Brand | |
|
Product Family |
Various | |
|
Machine Type |
Various | |
|
Model |
Various | |
|
TypeModel |
| |
|
Retain Tip (if applicable) |
| |
|
Reverse Doclinks |