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4.199 bytes |
Service Hints & Tips |
Document ID: JBAR-3PTQ3W |
IBM PC730 (Type 6877)/PC750 (Type 6887) - Problems running Quicklink Message Center
Applicable to: World-Wide
Service Information:
Below is a list of 5 items to consider if you encounter problems running the Quicklink Message Center application. This application is preloaded on the IBM PC 700 Series 6877 and 6887 systems with the Audio Options installed.
1) Quicklink Message Center is a Windows based application. To run this application in OS/2, it must be run from the Windows Program Manager. It will not run in a WIN-OS/2 window or the WIN-OS/2 Group.
2) The first time Quicklink Message Center is run, the user is prompted to make a choice of registering now or later. If the user closes the application WITHOUT making a choice, one of the following errors may occur:
a) The system may hang when the user closes Windows 3.11 and goes to the C: WINDOWS prompt.
b) The system will display a General Protection Fault (GPF) in Windows 95. The GPF data displayed is "General Protection Fault in module user.exe at 0003:00006073." The error condition only occurs the first time Quicklink Message Center is run. The second time Quicklink is started, the problem no longer exists.
3) A GPF may be displayed while using Quicklink to send a FAX. The GPF data displayed is "General Protection Fault in module smlog.exe at 0002:11ab."
Click on "Close" after the GPF is displayed. The FAX will continue to process and Quicklink will still be in a useable state.
4) A GPF may be displayed while using Testmode to check the Quicklink voice messaging function.
The GPF is displayed if the user chooses the "Cancel" key when Quicklink prompts the user to record a message in Testmode. This error only occurs in Testmode, not in the function that records voice files for actual use (System Voice Files).
5) When a FAX is canceled in Quicklink Message Center, the application or system may hang. Do not cancel a FAX while the connection is being established. To cancel a FAX, wait until the connection and transmission has started.
Windows & Windows 95 are trademarks of the Microsoft Corporation.
SAS KEYWORDS:
PSY2 D/T68XX 6887 6877
IBMPC PSVP PSY2PROG PSVPPROG
D/T6887 PC750 PC700 PC 730
PC 750 PC730 PSVPCOMM PSY2COMM
42050 42333 41490 42896
41013 H133191
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Hint Category |
Retain | |
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Date Created |
28-03-96 | |
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Last Updated |
18-03-99 | |
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Revision Date |
15-03-2002 | |
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Brand |
IBM PC | |
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Product Family |
PC 730, PC 750 | |
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Machine Type |
6877, 6887 | |
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Model |
all | |
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Retain Tip (if applicable) |
H133191 | |
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