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21.708 bytes |
Service Hints & Tips |
Document ID: MCGN-3VHGL2 |
Netfinity3500 - Power supply may latch-off running 230VAC
Applicable to: World-Wide
SYMPTOM:
- The system does not power up when the On/Off power switch is actuated.
- Removal and re-attachment of the power cable may result in power up of the system when the power switch is actuated.
PROBLEM ISOLATION AIDS:
- The system is any model Netfinity 3500 server Type 8644 supplied with 230VAC power.
- The system contains any of the following power supplies with the respective Barcode Header Codes:
The barcode label is located on the power supply and lists a header code as follows:
- The system experiences one or both of the symptoms described (in the Symptoms Section of this document) in a frequent OR infrequent manner.
FIX:
IF the system meets all the criteria listed in the "Problem Isolation Aids" section of this document, replace the power supply with either of the following power supplies:
FRU p/n01K9866 (with Header Code J15D1)
FRU p/n01K9858 (with Header Code J15D0)
Note: The Netfinity 3500 server power supply is NOT a Customer Replaceable Unit (CRU), thus requiring replacement by an IBM Authorized Servicer.
Customers may contact their local Dealer or call:
1-800-IBM-SERVE for Service by a Authorized IBM Servicer.
DETAILS:
Recent ongoing testing at IBM has determined a limited quantity of power supplies used in the Netfinity 3500 server enter a
"Latch-Off state when supplied with 230VAC resulting in the power supply not powering-up the system when the Power On/Off
switch is actuated. This may occur infrequently and is limited to power supplies that have Header Codes listed in the "Problem Isolation Aids" section of this document.
World-Wide FRU stock has been purged of the suspect power supplies.
NOTE: Systems powered with 120VAC are NOT affected.
SAS KEYWORDS:
PSY2, D/T8644, 3500, POWER, FAILURE, 01K9866, 01K9858, 12J6001, SUPPLY, 230, VAC, UNCLASSIFIED, H163901
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Search Keywords |
PSY2, D/T8644, 3500, POWER, FAILURE, 01K9866, 01K9858, 12J6001, SUPPLY, 230, VAC, UNCLASSIFIED, H163901 | |
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Hint Category |
Power, Retain | |
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Date Created |
16-06-98 | |
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Last Updated |
18-06-98 | |
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Revision Date |
16-06-99 | |
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Brand |
IBM PC Server | |
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Product Family |
Netfinity 3500 | |
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Machine Type |
8644 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H163901 | |
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Reverse Doclinks |
USA=A, EMA=A, AFE=A, Date created: O98/06/11, Date last altered: A98/06/11, Owning B.U.: USA |