PC Server 300 - ECA021: PC Server 300 hangs or re-boots intermittently

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Service Hints & Tips

Document ID: MCGN-3YKHHY

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PC Server 300 - ECA021: PC Server 300 hangs or re-boots intermittently

Applicable to: World-Wide

PURPOSE:
This ECA provides for the replacement of the System Planar in PC Server 300 Type 8640 model 0P0, 0PT, 1P0, 1PT. Application of this ECA requires that normal PD has been performed to eliminate any other causes of intermittent hangs and / or reboots, and the System holds true to the Physical Check section in this document.

This ECA will expire on January 23, 2002.

FEATURES:

Type,
Model,
Stage

With
B/M

Machines Affected
and/or Feature/Device
Description

B/M to be
Installed

Service
Hours

System
Hours

8640

B/M0000000

USA:
PC SERVER 300 MODELS
0P0, 0PT, 1P0, 1PT
EMEA:_SAME SYSTEMS:
TRAVEL PER SITE: 0.8HR
SERVICE
PER SYSTEM: 1.5HR

B/M0000000

01.5

01.0

PHYSICAL CHECK:
All of the following must hold true for this ECA to apply:

- The System is a PC Server 300 Type 8640 model 0P0, 0PT, 1P0, 1PT configured with a System Board FRU p/n 71G0747 or 06H8756 (FRU# is located at the middle of the System Board).

- The System is properly configured with a supported PCI LAN Adapter or Disk Subsystem Adapter.

- The System is properly configured with supported memory.

- The System is running any of the supported Network Operating Systems.

- System Diagnostics pass.

- The System experiences intermittent hangs and/or reboots.

PREREQUISITES: NONE

COMPANION: NONE

CONCURRENT: None

DETAIL:
1- Before going out onsite, download the current PC Server 300 BIOS flash utility revision T53 from the IBM Website at the following URL:
http://www.pc.ibm.com/us/files.html

- Select "Search"
- Type "BIOS T.53" in the Keywords box
- Select "Search"
- Select the "PC Server 300 (8640-0P0, 1P0, 1PT) BIOS flash update diskette version T.53" to download.

The file is a self-extracting executable file that creates a diskette.

Print out the readme file located on the diskette, and be sure to bring the diskette and the printout onsite.

Note: Refer to the HMM (Hardware Maintenance Manual) p/n70H0751 for instructions on the removal / installation of the System Board, and refer to the Users Handbook p/n83G8040 for instructions to remove, install, and configure ISA, EISA, and PCI Devices relative to the following procedure:

2- Power off the System, and remove the power cord.

3- Note the configuration and slot locations of any ISA, EISA, PCI devices located on the system board, then remove them.

4- Replace the system planar with FRU p/n28L0973 (do not install any adapters at this time).

5- Connect the power cord.

6- Flash the System to BIOS level T.53 using the BIOS Flash Update Diskette (refer to the Readme file from step 1 for instructions to properly flash the System BIOS).

7- Power off the System, and remove the power cord.

8- Install any ISA, EISA, PCI adapters that were removed in step 3, and configure them in the System per the notes taken in step 3.

9- Connect the power cord.

10-Configure the ISA, EISA, and PCI devices in the System per the notes in step 3.

NOTE: BIOS Revision T53 defaults the PCI Bus interrupt setting to "disabled" in the CMOS Setup Utility. This must be set for Interrupt 11 if running NetWare and configured with a PCI Adapter.

NOTES:
THIS ECA IS "AS REQUIRED".

THIS ECA WILL EXPIRE ON JANUARY 23, 2002.

All parts must be ordered using Code B.

Return old part using the normal warranty parts return process.

USA:
IBM TSS CE's should record all time and parts to Service code 33, ECA021, Other Office 990.

EMEA:
IBM PSS CE'S should record all time and parts to Service code 33, ECA021, Other Office 990.
Business Partners should raise Claim Type 5 (ECA), quoting ECA number "SM"

Microsoft and Windows NT are trademarks of Microsoft Corp.

NetWare is a trademark of Novell Inc.

SAS KEYWORDS:
PSY2, D/T8640, HANG, REBOOT, NETWARE, NOVELL, WINDOWS NT, 28L0973, 71G0747, 06H8756, SYSTEM BOARD, SERVICER ONLY, T53, H163753

Search Keywords

PSY2, D/T8640, HANG, REBOOT, NETWARE, NOVELL, WINDOWS NT, 28L0973, 71G0747, 06H8756, SYSTEM BOARD, SERVICER ONLY, T53, H163753

Hint Category

ECA, Lock-up/Hang, Retain

Date Created

21-05-98

Last Updated

07-01-99

Revision Date

07-01-2000

Brand

IBM PC Server

Product Family

PC Server 300

Machine Type

8640

Model

0P0; 0PT; 1P0; 1PT

TypeModel

Retain Tip (if applicable)

H163753

Reverse Doclinks
and Admin Purposes

Date last altered: A98/09/18

Type, Model, Stage	With B/M	Machines Affected and/or Feature/Device Description	B/M to be Installed	Service Hours	System Hours
8640	B/M0000000	USA: PC SERVER 300 MODELS 0P0, 0PT, 1P0, 1PT EMEA:_SAME SYSTEMS: TRAVEL PER SITE: 0.8HR SERVICE PER SYSTEM: 1.5HR	B/M0000000	01.5	01.0

	Search Keywords	PSY2, D/T8640, HANG, REBOOT, NETWARE, NOVELL, WINDOWS NT, 28L0973, 71G0747, 06H8756, SYSTEM BOARD, SERVICER ONLY, T53, H163753
	Hint Category	ECA, Lock-up/Hang, Retain
	Date Created	21-05-98
	Last Updated	07-01-99
	Revision Date	07-01-2000
	Brand	IBM PC Server
	Product Family	PC Server 300
	Machine Type	8640
	Model	0P0; 0PT; 1P0; 1PT
	TypeModel
	Retain Tip (if applicable)	H163753
	Reverse Doclinks and Admin Purposes	Date last altered: A98/09/18