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3.336 bytes |
Service Hints & Tips |
Document ID: GSMH-386BAE |
IBM ValuePoint - Keyboard locks using Windows 3.1 or Windows for Workgroups
Applicable to: World-Wide
Symptom:
A PS/ValuePoint 6384/D, 6382/S and 6387/T may experience a keyboard lockup when Microsoft Windows 3.1 or Windows for Workgroups 3.11 is installed.
Problem Isolation Aids:
1. The Keyboard lockup occurs only in Windows 3.1 or Windows for Workgroups 3.11.
2. There is not an IBM mouse or similar "PS/2 Style" mouse, attached to the mouse port when the error occurs under 3.1. The failure under Windows for Workgroups 3.11 can occur with or without a mouse installed.
3. ValuePoint Diagnostics pass without error.
Fix:
Hardware replacement of any ValuePoint part will not resolve the problem. There are 3 workarounds available to the customer for the failure under Windows 3.1. The only fix for Windows for Workgroups is option #3 below.
1. Load Windows in standard mode by entering "Win /s" rather than "Win /3" or "Win" that loads Windows in the 386 enhanced mode. This is the least desirable workaround, as it may affect performance.
or
2. Install the IBM mouse that was shipped with the PS/ValuePoint system. A serial port mouse will show the same failure symptom as no mouse attached. It is possible for a non-IBM "PS/2" mouse to work in place of an IBM mouse.
or
3. Install the "IBMKBFIX.exe" patch. This file can be obtained by double clicking on the following icon 
Instructions for installing the patch are on the diskette in the "Read.Me" File.
If the symptom remains while utilizing the previous steps continue normal problem determination.
SAS KEYWORDS:
PSVP VALUE POINT PSVPMISC 6384
PSY2 PSY2MISC HANG LOCK-UP
LOCKUP PSVPKBD PSY2KBD 6382
D/T6382 D/T6387 6387 WINDOW
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Search Keywords |
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Hint Category |
DOS/Windows 3.x, Retain | |
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Date Created |
23-11-95 | |
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Last Updated |
25-01-99 | |
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Revision Date |
29-04-99 | |
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Brand |
IBM PC | |
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Product Family |
ValuePoint | |
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Machine Type |
6382, 6384, 6387 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
H12986 | |
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Reverse Doclinks |