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Aptiva - "Couldn't Open Port" or "The Modem Properties Cannot be
Displayed" Error
Applicable to: World-Wide
Specific Error Codes:
"Couldn't Open Port" & "The modem properties cannot be displayed because the modem information is corrupt."
Complete Problem Description:
If AT&T WinModem is removed from device manager and you perform a software recovery or use APTRSTOR to recover the C:\WINDOWS\INF\ATTMODEM.INF and C:\WINDOWS\INF\ATTWAVE.INF files from the Aptiva Product Recovery CD (P/N 76H3725) the system will then list the following on the Diagnostics tab of the Modems. To download APTRSOR.EXE, click here 
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Problem:
If AT&T WinModem is removed from device manager and you perform a software recovery or use APTRSTOR to recovery the C:\WINDOWS\INF\ATTMODEM.INF and C:\WINDOWS\INF\ATTWAVE.INF files from the Aptiva Product Recovery CD (P/N 76H3725) the system will then list the following on the Diagnostics tab of the Modems
Solution:
If the files ATTMODEM.INF and ATTWAVE.INF are copied over from the \DISK\ATTMODEM\ATTMODEM folder on the Diagnostics and Utilities CD (P/N 76H3721) to the C:\WINDOWS\INF folder and all driver entries for the AT&T WinModem are removed from Device Manager and the system is rebooted then the drivers will install properly and the modem will function normally.
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Hint Category |
Modems | |
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Date Created |
24-03-97 | |
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Last Updated |
08-12-98 | |
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Revision Date |
08-12-99 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2159, 2161, 2162 | |
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Model |
S90; S80; C8E; C8H; C8X; C9E; C9S; C9X; S8C; S8H; S9C | |
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