2.537 bytes

Service Hints & Tips

Document ID: GSMH-38QHDK

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

IBM PS/2 - 8580 25MHZ, intermittent OS/2 Trap errors

Applicable to: World-Wide

Symptom:
Intermittent trap 0002 errors may be experienced on 25 MHZ 8580 systems running OS/2 due to a timing condition on the system planar. Other complex operating systems may experience NMI or other errors depending upon the characteristics of the operating system.

Problem Isolation Aid:
8580 25 MHZ systems may require a replacement system board when "8 megabytes of system board memoery is installed and errors, as described above are occuring.

The following information will help determine if your system is affected:
Examine the "modules" in position "U24" and "U34" located near J8 and J9, the system board memory sockets. If the part number on the module is "FCT841" the system board should be replaced.

Important Notice:
Information printed on the systems board near the module should be ignored. Only informaiton printed on the module should be used when making the physical check. Modules with any identification other than "FCT841" (such as F841, 841D, 72F841, 72F841D, etc) are good and the system board does not need to be replaced. Order the current level system board FRU F841, 841D, 72F841, 72F841D, using normal parts ordering procedures.

SAS KEYWORDS:
PSY2 A16 A21 A31
PSY2ERR PSY2BRD 8580SYSBRD PSY2MEM
8580SYSMEM PSY2 ECA051

Search Keywords

Hint Category

Retain, OS/2

Date Created

28-07-94

Last Updated

01-05-98

Revision Date

27-04-99

Brand

IBM PC

Product Family

PS/2

Machine Type

8580

Model

all

TypeModel

Retain Tip (if applicable)

H12390

Reverse Doclinks
and Admin Purposes