Aptiva - Support options for non-preloaded software

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Service Hints & Tips

Document ID: MNOK-3SWS8S

Aptiva - Support options for non-preloaded software

Applicable to: World-Wide

There are several suggested support options for non-preloaded software that you have installed on your Aptiva:
1. Utilize the online help files and written documentation which came with your application.

2. Refer to reference books available from bookstores and computer related stores.

3. Contact the telephone support offered by your software developer. There may or may not be a fee involved.

4. Look for Internet support, either with online services or from the software company's Web site. This could be in the form of FAQs (frequently asked questions), search options, chat rooms, downloadable files, etc.

5. In some cases, IBM technical support may be able to assist for a thirty-five dollar, per incident, HelpWare charge. This is offered on a best-effort basis.

Search Keywords

Hint Category

Non-IBM Hardware/Software

Date Created

25-03-98

Last Updated

09-03-99

Revision Date

09-03-2000

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2134, 2136, 2137, 2138, 2140, 2142, 2144, 2159, 2161, 2162, 2168, 2176

Model

351; 353; 361; 440; 445; 446; 6R6; C21; J31; J3A; J3X; J51; J52; JDA; JSN; K01; K21; K22; K23; K31; K32; K52; L01; L21; L22; L23; L31; L32; L52; L6T; P01; P21; P22; P23; P31; P32; P52; E10; E11; E12; E13; E14; E15; E16; E20; E21; E22; E23; E24; E25; E26; E27; E30; E31; E32; E33; E34; E35; E36; E40; E42; E44; E45; E46; E54; E55; E56; E64; E65; E66; ED1; ED2; ED3; ED4; E02; E03; E04; E05; E06; E10; E11; E12; E13; E14; E15; E16; E17; E1F; E20; E21; E22; E23; E24; E25; E26; E27; E2F; E30; E31; E32; E33; E34; E35; E36; E37; E3F; E40; E41; E42; E43; E45; E46; E47; E4F; E50; E54; E64; E74; E84; E51; E53; E61; E63; E71; E73; EV1; EV3; EG1; EG3; E56; E5C; E76; E7C; E2H; E8F; E86; E8C; EL1; EK1; EL2; EK2; EL3; EK3; E80; E81; E82; E83; E48; E57; E58; EQ1; EQ2; EQ3; EV1; EV3; EV5; EG1; EG3; EG6; L17; L27; L31; L35; L37; L3F; L45; L47; L51; L5H; L61; L6D; L71; LG2; LQ1; LQ2; LQ3; LV2; SQ1; SQ2; S34; S35; S36; S44; S45; S46; S57; S61; S62; S67; S6F; S6H; S6S; SG1; SG2; SQ1; SQ2; SV1; SV2; M30; C30; 2R5; M31; C31; 3R4; M35; 2R7; M40; C40; 2R6; M41; C41; 3R5; M50; 2R8 M51; C51; 3R6; M52; 4R1; M53; C53; 4R2; M54; 4R7; M55; 2R9; M56; 3R3; M57; 3R1; M58; 4R8; M60; 3R0; M61; C61; 3R7; M62; 4R0; M63; 4R9; M70; 3R8; M71; 3R9; M72; 4R3; M91; 5R5; 900; 910; 911; 91W; 914; 921; 92W; 931; 93W; 932; 9W2; 934; 935; 937; 930; 941; 94W; 951; 95W; 964; 96W; LL1; LL2; LL3; LL4; LL5; LL6; X10; X20; X30; W30; X40; Y10; Y20; Y30; Y40; Z10; Z20; Z30; Z40; N30; N40; N41; N50; N51; N60; N61; N71; A10; A12; A14; A15; A40; A44; A45; A50; A51; A52; A90; A92; A94; C45; 120; 121; 123; 131; 132; 133; 141; 142; 152; 154; 161; 162; 163; 171; 172; 182; L11; L15; L16; K25; K26; L33; K33; L43; K43; L35; K35; L45; K45; KU5; L55; K55; L65; K65; L66; K66; U11; U15; U16; U33; U43; U35; U45; U55; U65; U66; X17; X27; X37; X47; Y17; Y27. Y37; Y47; Z17; Z27; Z37; Z47; S20; S50; S55; S65; S64; S74; S75; W37; W47; 13R; 14R; 15R; 16R; 17R; 18R; 19R; 20R; B60; B65; B75; B80; B85; B95; S64; S66; S74; S76; S78; S7H; S80; S90; 21R; 22R; 24R; 25R; 38R; 460; 461; 462; 471; C3D; C3E; C85; C8E; C8F; C8H; C8M; C8X; C9E; C9F; C9S; C9X; D34; D64; D84; E34 E64; E84; F34; F64; F84; G66; G76; H66; H76; J66; J76; L81; L91; M81; M91; N63; N64; N74; N81; N91; T71; T81; T84; T85; T8B; T8C; T8E; T8F; T94; T95; T9D; T9E; TAE; TAF; 28R; 29R; 30R; 31R; 33R; 35R; 37R; 41R; 54S; 56S; 57S; 58S; B86; B87; B97; D81; D91; E81; E91; G86; G96; G97; H86; H96; P81; P91; Q3C; Q81; Q91; S35; S3C; S8C; S8H; S9C; S9H; S9M; SIB; U81; U91; V86; V96; X8C; X9D; 352; 354; 355; 356; 357; 362; 363; 364; 372; 374; 381; 382; 384; 392; 442; 443; 447; 449; 454; 6R8; 6R9; 7R0; 7R1; 7R2; 7R3; 7R6; 7R7; 7R9; 8R1; 8R6; 8R8 ; 9R1; 9R2; 9R3; 9R4; 9R5; 9R6; C23; C31; C32; C33; C35; C3X; C53; C55; C5X; C65; C66; C67; C6B; C6D; C6E; C6V; C6X; C6Y; C6Z; C73; C77; C7X; F23; F31; F32; F33; F35; F67; F6B; H54; H55; H56; H5E; H5F; H64; H65; H6D; H6E; H6F; H7E; H7F; H7G; J33; J35; J3C; J3E; J3K; J3L; J3V; J3W; J3Y; J3Z; JCL; K53; J62; K74; L53; L62; P53; P62; T01; T33; T34; T62; T63; T65; T71; V34; V65; V71; W33; W55; W65; X01; X31; X33; X34; X52; X62; X63; X65; X71; Y01; Y04; Y31; Y33; Y34; Y52; Y62; Y63; Y65; Y71; Z01; Z31; Z33; Z34; Z52; Z62; Z63; Z65; Z71

TypeModel

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	Search Keywords
	Hint Category	Non-IBM Hardware/Software
	Date Created	25-03-98
	Last Updated	09-03-99
	Revision Date	09-03-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2134, 2136, 2137, 2138, 2140, 2142, 2144, 2159, 2161, 2162, 2168, 2176
	Model	351; 353; 361; 440; 445; 446; 6R6; C21; J31; J3A; J3X; J51; J52; JDA; JSN; K01; K21; K22; K23; K31; K32; K52; L01; L21; L22; L23; L31; L32; L52; L6T; P01; P21; P22; P23; P31; P32; P52; E10; E11; E12; E13; E14; E15; E16; E20; E21; E22; E23; E24; E25; E26; E27; E30; E31; E32; E33; E34; E35; E36; E40; E42; E44; E45; E46; E54; E55; E56; E64; E65; E66; ED1; ED2; ED3; ED4; E02; E03; E04; E05; E06; E10; E11; E12; E13; E14; E15; E16; E17; E1F; E20; E21; E22; E23; E24; E25; E26; E27; E2F; E30; E31; E32; E33; E34; E35; E36; E37; E3F; E40; E41; E42; E43; E45; E46; E47; E4F; E50; E54; E64; E74; E84; E51; E53; E61; E63; E71; E73; EV1; EV3; EG1; EG3; E56; E5C; E76; E7C; E2H; E8F; E86; E8C; EL1; EK1; EL2; EK2; EL3; EK3; E80; E81; E82; E83; E48; E57; E58; EQ1; EQ2; EQ3; EV1; EV3; EV5; EG1; EG3; EG6; L17; L27; L31; L35; L37; L3F; L45; L47; L51; L5H; L61; L6D; L71; LG2; LQ1; LQ2; LQ3; LV2; SQ1; SQ2; S34; S35; S36; S44; S45; S46; S57; S61; S62; S67; S6F; S6H; S6S; SG1; SG2; SQ1; SQ2; SV1; SV2; M30; C30; 2R5; M31; C31; 3R4; M35; 2R7; M40; C40; 2R6; M41; C41; 3R5; M50; 2R8 M51; C51; 3R6; M52; 4R1; M53; C53; 4R2; M54; 4R7; M55; 2R9; M56; 3R3; M57; 3R1; M58; 4R8; M60; 3R0; M61; C61; 3R7; M62; 4R0; M63; 4R9; M70; 3R8; M71; 3R9; M72; 4R3; M91; 5R5; 900; 910; 911; 91W; 914; 921; 92W; 931; 93W; 932; 9W2; 934; 935; 937; 930; 941; 94W; 951; 95W; 964; 96W; LL1; LL2; LL3; LL4; LL5; LL6; X10; X20; X30; W30; X40; Y10; Y20; Y30; Y40; Z10; Z20; Z30; Z40; N30; N40; N41; N50; N51; N60; N61; N71; A10; A12; A14; A15; A40; A44; A45; A50; A51; A52; A90; A92; A94; C45; 120; 121; 123; 131; 132; 133; 141; 142; 152; 154; 161; 162; 163; 171; 172; 182; L11; L15; L16; K25; K26; L33; K33; L43; K43; L35; K35; L45; K45; KU5; L55; K55; L65; K65; L66; K66; U11; U15; U16; U33; U43; U35; U45; U55; U65; U66; X17; X27; X37; X47; Y17; Y27. Y37; Y47; Z17; Z27; Z37; Z47; S20; S50; S55; S65; S64; S74; S75; W37; W47; 13R; 14R; 15R; 16R; 17R; 18R; 19R; 20R; B60; B65; B75; B80; B85; B95; S64; S66; S74; S76; S78; S7H; S80; S90; 21R; 22R; 24R; 25R; 38R; 460; 461; 462; 471; C3D; C3E; C85; C8E; C8F; C8H; C8M; C8X; C9E; C9F; C9S; C9X; D34; D64; D84; E34 E64; E84; F34; F64; F84; G66; G76; H66; H76; J66; J76; L81; L91; M81; M91; N63; N64; N74; N81; N91; T71; T81; T84; T85; T8B; T8C; T8E; T8F; T94; T95; T9D; T9E; TAE; TAF; 28R; 29R; 30R; 31R; 33R; 35R; 37R; 41R; 54S; 56S; 57S; 58S; B86; B87; B97; D81; D91; E81; E91; G86; G96; G97; H86; H96; P81; P91; Q3C; Q81; Q91; S35; S3C; S8C; S8H; S9C; S9H; S9M; SIB; U81; U91; V86; V96; X8C; X9D; 352; 354; 355; 356; 357; 362; 363; 364; 372; 374; 381; 382; 384; 392; 442; 443; 447; 449; 454; 6R8; 6R9; 7R0; 7R1; 7R2; 7R3; 7R6; 7R7; 7R9; 8R1; 8R6; 8R8 ; 9R1; 9R2; 9R3; 9R4; 9R5; 9R6; C23; C31; C32; C33; C35; C3X; C53; C55; C5X; C65; C66; C67; C6B; C6D; C6E; C6V; C6X; C6Y; C6Z; C73; C77; C7X; F23; F31; F32; F33; F35; F67; F6B; H54; H55; H56; H5E; H5F; H64; H65; H6D; H6E; H6F; H7E; H7F; H7G; J33; J35; J3C; J3E; J3K; J3L; J3V; J3W; J3Y; J3Z; JCL; K53; J62; K74; L53; L62; P53; P62; T01; T33; T34; T62; T63; T65; T71; V34; V65; V71; W33; W55; W65; X01; X31; X33; X34; X52; X62; X63; X65; X71; Y01; Y04; Y31; Y33; Y34; Y52; Y62; Y63; Y65; Y71; Z01; Z31; Z33; Z34; Z52; Z62; Z63; Z65; Z71
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