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Service Hints & Tips

Document ID: JBAR-3TQJVH

IBM IntelliStation/IBM PC300XL - Web browsers hang when starting Java apps

Applicable to: World-Wide

SYMPTOM:
When accessing a Java web page, or starting Java applications in True Color mode, Internet Explorer and Netscape enter a a hang condition.

PROBLEM ISOLATION AIDS:
This tip applies when the following conditions are met:

1. System type is one of the following:

IntelliStation M Pro Series 6888/6898
IntelliStation Z Pro Series 6899
IBM PC300XL Series 6588

2. Video adapter may be either Intergraph Intense 3D, Matrox Millenium, or Permedia-2 included with the system.

3. The video adapter is running in True Color mode (24-bit or 16.7 million colors).

FIX:
Download and install the following Post Service Pack 3 fix for US English versions of Windows NT 4.0 from Microsoft at the following Internet URL:

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/hotfixes-postSP3/getadmin-fix

Click on directory "getadmin-fix" and follow instructions included in the README.TXT file.

Note: For Non US English versions of Windows NT 4.0, refer to Microsoft's web page for availability of the fix in other languages.

Windows and Windows NT are trademarks of Microsoft Corporation.

SAS KEYWORDS:
PSY2 PSY2ERR PSY2OPER PSVP
PSVPERR PSVPOPER IE40 COMMUNICATOR
D/T6888 D/T6898 D/T6899 D/T6588
JAVA UNCLASSIFIED

Search Keywords

Hint Category

Retain, Windows NT

Date Created

20-04-98

Last Updated

06-07-98

Revision Date

06-07-99

Brand

IBM IntelliStation, IBM PC

Product Family

M Pro, Z Pro, PC 300XL

Machine Type

6888, 6898, 6899, 6588

Model

all

TypeModel

Retain Tip (if applicable)

H017405

Reverse Doclinks
and Admin Purposes