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Product Information

Document ID: DDSE-43UP2D

Netfinity 5000 - Undetermined Problems

Applicable to: World-Wide

Undetermined Problems
You are here because the diagnostic tests did not identify the failure, the Devices List is incorrect, or the system is inoperative.

Notes 1. If you suspect a software mismatch is causing failures (solid or intermittent), be sure to see Resolving Resource Conflicts. 2. A corrupt CMOS can cause undetermined problems.

Check the LEDs on all the power supplies. If the LEDs indicate the power supplies are working correctly, return here and do the following:
1. Power-off the computer.
2. Be sure the system is cabled correctly.
3. Remove or disconnect the following (one at a time) until you find the failure (power-on the computer and reconfigure each time).
- Any external devices
- Surge suppressor device (on the computer)
- Modem, printer, mouse, or non-IBM devices
- Each adapter
- Drives
- Memory-Module Kits (Minimum requirement = 1 bank of 64 MB DIMMs)
- Secondary microprocessor VRM, if installed

Note Minimum operating requirements are: Power Supply Power AC Inlet Box System Board (Use switch 7 on the switch block on the system board to bypass the power switch button. Also, verify that the J10 connector is installed correctly.) Memory-Module Kits (Minimum requirement = 1 bank of 64 MB DIMMs)

4. Power-on the computer. If the problem remains, suspect the following FRUs in the order listed:
Power Supply
Processor
System Board

Note If the problem goes away when you remove an adapter from the system, and replacing that adapter does not correct the problem, suspect the system board then the processor.

	Search Keywords
	Document Category	Diagnostics
	Date Created	05-01-99
	Last Updated	05-01-99
	Revision Date	05-01-2000
	Brand	IBM PC Server
	Product Family	Netfinity 5000
	Machine Type	8659
	Model	ALL
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes