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5.003 bytes |
Service Hints & Tips |
Document ID: MCGN-3WPK6R |
Servers - ServerGuide: HardwareGuide hangs server when greater than 1GB RAM
Applicable to: World-Wide
SYMPTOM:
- Booting the system to the ServerGuide "HardwareGuide"(CD#1) results in the following message displayed on the screen:
"Insufficient memory to initialize Windows"
- After the error message (above) is displayed, the system hangs.
PROBLEM ISOLATION AIDS:
- The system is any model of the following PC Server / Netfinity server properly configured with 1GB or more of supported memory:
|
System |
Type |
ServerGuide Version |
|
PC Server 325 |
8639 |
4.0 - 4.0.3 |
|
PC Server 330 |
8640 |
4.0 - 4.0.3 |
|
Netfinity 7000 server |
8651 |
4.0 - 4.0.3 |
- System diagnostics pass.
- The symptoms described occur when booting the system to the "HardwareGuide" (CD#1) contained in ServerGuide version(s) listed specific to the Server(s) in the list above.
FIX:
This issue has been fixed in ServerGuide version 4.0.4 and later which contains a "HardwareGuide" that supports the
following systems:
PC Server 325 Type 8639 (PCI/ISA)
PC Server 330 Type 8640 (PCI/ISA)
Netfinity 3000 server Type 8476
Netfinity 3500 server Type 8644
Netfinity 5500 server Type 8660
Netfinity 7000 server Type 8651
Customers with a existing copy of ServerGuide can receive the latest version of ServerGuide by contacting the
US ServerGuide Fulfillment Center PH# 1-800-426-7282, Option #4.
WORKAROUND:
Configure the system temporarily with less than 1GB RAM to run the ServerGuide "HardwareGuide" CD, then reinstall / configure the system RAM prior to running the SoftwareGuide (CD#2).
DETAILS:
The problem is specific to the "HardwareGuide" (CD#1) contained in ServerGuide versions 4.0 through 4.0.3 ONLY when the system is configured with 1GB RAM or greater.
The companion "SoftwareGuide" (CD#2) is not affected. Systems configured with less than 1GB RAM are NOT affected.
This problem has been fixed in ServerGuide 4.0.4
NOTE: The "HardwareGuide" contained in ServerGuide is version specific and may not work properly with a different
version of ServerGuide.
NOTE: ServerGuide version 4.0.4 is downward compatible with respect to hardware supported in previous versions 4.0 through 4.0.3.
SAS KEYWORDS:
PSY2, D/T8651, UNCLASSIFIED, SERVERGUIDE, HARDWAREGUIDE, 4.0, 4.0.3, 4.0.4, D/T8640, D/T8650, D/T8476, D/T8644, D/T8639, D/T8660, HANG, BOOT, H164201
|
Search Keywords |
PSY2, D/T8651, UNCLASSIFIED, SERVERGUIDE, HARDWAREGUIDE, 4.0, 4.0.3, 4.0.4, D/T8640, D/T8650, D/T8476, D/T8644, D/T8639, D/T8660, HANG, BOOT, H164201 | |
|
Hint Category |
Retain, ServerGuide | |
|
Date Created |
24-07-98 | |
|
Last Updated |
30-10-98 | |
|
Revision Date |
22-10-99 | |
|
Brand |
IBM PC Server | |
|
Product Family |
Netfinity 7000, PC Server 325, PC Server 330 | |
|
Machine Type |
8651, 8639, 8640 | |
|
Model |
Various | |
|
TypeModel |
| |
|
Retain Tip (if applicable) |
H164201 | |
|
Reverse Doclinks |
Date last altered: A98/06/25, Owning B.U.: USA, |