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Service Hints & Tips

Document ID: MCGN-3LQHSN

IBM PC300PL - IBM Registration repeats installation from RTC CD

Applicable to: World-Wide

SYMPTOM:
When a user selects the "Add All" option from the Ready-To-Configure (RTC) CD to install applications and drivers, the IBM Registration utility installs itself twice.

PROBLEM ISOLATION AIDS:
This condition only occurs with the IBM factory preload.

FIX:
No fix is required.

When the IBM Registration window is displayed for the first time, the installation process may proceed too quickly for some users to click on the "OK" button. Once the installation repeats itself, the user will have a longer period of time to click on the "OK" button. Installing the IBM Registration
a second time will not cause any files to be deleted or take extra disk space.

If the user is able to click on the "OK" button during the first installation, the repeat installation condition will not occur.


SAS KEYWORDS:
PSY2 PSY2OPER PSVP PSVPOPER
D/T6562 D/T6592 6562 6592
68816 UNCLASSIFIED


Search Keywords

Hint Category

Retain

Date Created

08-09-97

Last Updated

25-02-99

Revision Date

25-02-2000

Brand

IBM PC

Product Family

PC 300PL

Machine Type

6562, 6592

Model

ALL

TypeModel

Retain Tip (if applicable)

H16919

Reverse Doclinks
and Admin Purposes

USA=A, EMA=A, AFE=A, Owning B.U.:USA