IBM PC/IBM IntelliStation - Numeric error codes

35.434 bytes

Service Hints & Tips

Document ID: GSMH-3F5LY5

IBM PC/IBM IntelliStation - Numeric error codes

Applicable to: World-Wide

Numeric Error Codes:
In the following index, X can represent any number.

Error Code

FRU/Action

000
SCSI Adapter not enabled.

1. Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.

02X

1. SCSI Adapter

08X
Check SCSI terminator installation.

1. SCSI Cable
2. SCSI Terminator
3. SCSI Device
4. SCSI Adapter

101
System board interrupt failure.

1. System Board

102
System board timer error.

1. System Board

106

1. System Board

110
System board memory parity error.

1. Memory Module
2. System Board

111
I/O channel parity error.

1. Reseat adapters
2. Any Adapter
3. System Board

114
Adapter ROM error.

1. Adapter Memory
2. System Board

129
Internal cache test error.

1. Processor
2. L2 Cache Memory
3. System Board

151
Real-time clock failure.

1. System Board

161 Bad CMOS battery.

1. Run Setup
2. CMOS Backup Battery
3. System Board

162
Configuration mismatch.

1. Run Setup and verify Configuration
2. Had a device been added, removed, changed location? If not, suspect that device.
3. Power-on external devices first, then power-on computer.
4. CMOS Backup Battery
5. System Board

162
And unable to run diagnostics.

1. Diskette Drive
2. System Board
3. Diskette Drive Cable

163
Clock not updating or invalid time set.

1. Time and Date Set?
2. CMOS Backup Battery
3. System Board

164 POST detected a base memory or extended memory size mismatch error.

1. Run Setup. Check System Summary menu for memory size change. (See Setup Utility Program .)
2. Run the Extended Memory Diagnostic tests.

17X, 18X

1. C2 Security

175

1. Riser Card
2. System Board

176

1. Covers were removed from the computer.

177
Corrupted Administrator Password.

1. Riser Card
2. System Board

178

1. Riser Card
2. System Board

183

1. Enter the administrator password

184
Password removed due to check-sum error.

1. Enter new password

185
Corrupted boot sequence.

1. Set configuration and reinstall the boot sequence.

186

1. Riser Card
2. System Board

189

1. More than three password attempts were made to access the computer.

1XX
Not listed above.

1. System Board

201, 20X
Memory data error.

1. Memory Module
2. System Board

225

1. Unsupported Memory

229
External cache test error.

1. L2 Cache Memory
2. System Board

262
POST detected a base memory or extended memory type error.

1. Run Setup. Check System Summary menu for memory type change. (See Setup Utility Program.)
2. Run the Extended Memory Diagnostic tests.

301

1. Keyboard
2. Keyboard Cable
3. System Board

303
With an 8603 error.

1. Mouse
2. Keyboard
3. Keyboard Cable
4. System Board

303
With no 8603 error.

1. Keyboard
2. Keyboard Cable
3. System Board

3XX Not listed above.

1. Keyboard
2. Keyboard Cable
3. System Board

5XX
(if installed)

1. Video Adapter
2. System Board

601

1. Diskette Drive A
2. Diskette Drive Cable
3. System Board

602

1. Bad Diskette ?
2. Verify Diskette and retry.

604
And able to run diagnostics

1. Run Setup and verify diskette configuration settings.
2. Diskette Drive B
3. Diskette Drive Cable
4. System Board

604
And unable to run diagnostics.

1. Run Setup and verify diskette configuration settings
2. Diskette Drive A
3. Diskette Drive Cable
4. System Board

605
POST cannot unlock the diskette drive.

1. Diskette Drive
2. Diskette Drive Cable
3. System Board

662

1. Diskette drive configuration error or wrong diskette drive type, run Set Configuration.

6XX
Not listed above.

1. Diskette Drive
2. System Board
3. External Drive Adapter
4. Diskette Drive Cable
5. Power Supply

762
Math coprocessor configuration error.

1. Run Setup
2. Processor
3. System Board

7XX
Not listed above.

1. Processor
2. System Board

962
Parallel port configuration error.

1. Run Configuration
2. Parallel Adapter (if installed)
3. System Board

9XX

1. Printer
2. System Board

1047

1. 16-Bit AT Fast SCSI Adapter

107X
Check SCSI terminator installation.

1. Check SCSI terminator installation.
2. SCSI Cable
3. SCSI Terminator
4. SCSI Device
5. SCSI Adapter

1101
Serial connector error, possible system board failure.

1. Run Advanced Diagnostics

1101, 1102, 1106,
1108, 1109

1. System Board
2. Any Serial Device

1107

1. Communications Cable
2. System Board

1102
Card selected feedback error.

1. Run Advanced Diagnostics

1103
Port fails register check.

1. Run Advanced Diagnostics
2. System Board

1106
Serial option cannot be turned off.

1. Run Advanced Diagnostics
2. System Board

1107

1. Serial Device Cable
2. System Board

1110 Register test failed.

1. Run Advanced Diagnostics
2. System Board

1116
Interrupt error.

1. Run Advanced Diagnostics

1117
Failed baud rate test.

1. Run Advanced Diagnostics

1162
Serial port configuration error.

1. Run Configuration
2. Serial Adapter
(if installed)
3. System Board

11XX
Not listed above.

1. System Board

1201

1. System Board
2. Any Serial Device

1202, 1206, 1208,
1209, 12XX

1. Dual Async Adapter/A
2. System Board
3. Any Serial Device

1207

1. Communications Cable
2. Dual Async Adapter/A

13XX

1. Game Adapter

1402
Printer not ready.

Information only

1403
No paper error, or interrupt failure.

Information only

1404 System board timeout failure.

1. Run Advanced Diagnostics

1405
Parallel adapter error.

1. Run Advanced Diagnostics

1406
Presence test error.

1. Run Advanced Diagnostics

14XX
Not listed above.
Check printer before replacing system board.

1. Printer
2. System Board

15XX

1. SDLC Adapter

1692
Boot sequence error.

1. Run FDISK to ensure at least one active partition is set active.

16XX

1. 36/38 Workstation Adapter

1762
Hard disk drive configuration error.

1. Run Configuration (See Setup Utility Program.)

1780 (Disk Drive 0)
1781 (Disk Drive 1)
1782 (Disk Drive 2)
1783 (Disk Drive 3)

1. See Power Supply.
2. Hard Disk Drive
3. System Board
4. Hard Disk Cable
5. Power Supply

180X, 185X PCI configuration or resource error.

1. Run Setup and verify PCI/ISA configuration settings.
2. If necessary, set ISA adapters to Not available to allow PCI adapters to properly configure.
3. Remove any suspect ISA adapters.
4. Rerun diagnostics.
5. PCI Adapter
6. PCI Riser Card

1962
Boot sequence error.

1. Possible hard disk drive problem, see Hard Disk Drive Boot Error.

209X

1. Diskette Drive
2. Diskette Cable
3. 16-bit AT Fast SCSI Adapter

20XX
Not listed above

1. BSC Adapter
2. Riser Card

21XX

1. SCSI Device
2. 16-bit AT Fast SCSI Adapter
3. Alternate BSC Adapter
4. Riser Card

2401, 2402
If screen colors change.

1. Display

2401, 2402
If screen colors are OK.

1. System Board
2. Display

2409

1. Display

2410

1. System Board
2. Display

2462
Video memory configuration error.

1. Check cable connections.
2. Run Setup and verify video configuration settings.
3. Video Memory Modules
4. Video Adapter
(if installed)
5. System Board

3015, 3040
Check for missing wrap or terminator plug on the adapter.

1. Network Attached?
2. LF Translator
3. Cable Problem
4. PC Network Adapter
5. Riser Card

30XX

1. PC Network Adapter
2. LF Translator
3. Cable Problem?
4. Riser Card

3115, 3140

1. Network Attached?
2. LF Translator
3. Alternate PC
Network-Adapter
4. Cable Problem
5. Riser Card

31XX

1. Alternate PC Network Adapter
2. LF Translator
3. Cable Problem?
4. Riser Card

36XX

1. GPIB Adapter
2. Riser Card

38XX

1. DAC Adapter
2. Riser Card

4611, 4630

1. Multiport/2 Interface Board
2. Multiport/2 Adapter

4612, 4613 4640, 4641

1. Memory Module Package
2. Multiport/2 Adapter

4650

1. Multiport Interface Cable

46XX
Not listed above.

1. Multiport/2 Adapter
2. Multiport/2 Interface Board
3. Memory Module

5600

1. Financial System Controller Adapter

5962
CD-ROM configuration error.

1. Run Configuration
2. CD-ROM Drive
3. CD-ROM Adapter
4. System Board

62XX

1. 1st Store Loop Adapter
2. Adapter Cable

63XX

1. 2nd Store Loop Adapter
2. Adapter Cable

64XX

1. Network Adapter

71XX

1. Voice Adapter

74XX
(if installed)

1. Video Adapter
2. Riser Card

76XX

1. Page Printer Adapter

78XX

1. High Speed Adapter

79XX

1. 3117 Adapter

80XX

1. PCMCIA Adapter

84XX

1. Speech Adapter
2. Speech Control Assembly
3. Riser Card

8601, 8602

1. Pointing Device
(Mouse)
2. System Board

8603, 8604

1. System Board
2. Pointing Device (Mouse)

86XX Not listed above

1. Mouse
2. System Board

89XX

1. PC Music Adapter
2. MIDI Adapter Unit
3. Riser Card

91XX

1. Optical Drive
2. Adapter

96XX

1. SCSI Adapter
2. Any SCSI Device
3. System Board

10101, 10102, 10104
10105, 10106, 10107
10108, 10109, 10111
10112, 10113, 10114
10115, 10116

1. Have customer verify correct operating system device drivers are installed and operational.
2. Modem

10103, 10110, 101171

1. System Board
2. Data/Fax Modem

10117
Not listed above. speaker

1. Check system
2. Check PSTN cable
3. External DAA
(if installed)
4. Modem

10118

1. Run Diagnostics and verify the correct operation of the modem slot
2. Modem

10119

1. Diagnostics detected a non-IBM modem
2. Modem

10120

1. Check PSTN Cable
2. External DAA
(if installed)
3. Modem

10132, 10133, 10134
10135, 10136, 10137
10138, 10139, 10140
10141, 10142, 10143
10144, 10145, 10146
10147, 10148, 10149
10150, 10151, 10152

1. Modem

10153

1. Data/Fax Modem
2. System Board

101XX
Not listed above.

1. Modem Adapter/A
2. Data/Fax Modem
3. System Board

10450, 10451, 10490
10491, 10492, 10499
Read/write error.

1. Run Advanced Diagnostics
2. Riser Card
3. Hard Disk Drive
4. System Board

10452
Seek test error.

1. Run Advanced Diagnostics

10453
Wrong drive type?

Information only

10454
Sector buffer test error.

1. Run Advanced Diagnostics

10455, 10456
Controller error.

1. Run Advanced Diagnostics

10459
Drive diagnostic command error.

Information only

10461
Drive format error

1. Run Advanced Diagnostics

10462
Controller seek error.

1. Run Advanced Diagnostics

10464
Hard Drive read error.

1. Run Advanced Diagnostics

10467
Drive non fatal seek error.

1. Run Advanced Diagnostics

10468
Drive fatal seek error.

1. Run Advanced Diagnostics

10469
Drive soft error count exceeded.

1. Run Advanced Diagnostics

10470, 10471, 10472
Controller wrap error.

1. Run Advanced Diagnostics

10473
Corrupt data. Low level format might be required.

Information only

10480

1. Hard Disk Drive (ESDI)
2. Drive Cable
3. System Board

10481
ESDI drive D seek error.

1. Run Advanced Diagnostics

10482
Drive select acknowledgement bad.

1. Run Advanced Diagnostics

106X1

1. Check Configuration
2. Ethernet Adapter

10635

1. Power-off computer, wait ten seconds; then power-on the computer.
2. Ethernet Adapter

10651, 10660

1. Check Cables
2. Ethernet Adapter

106XX
Not listed above.

1. Ethernet Adapter

107XX
Diskette Drive

1. 5.25-inch External
2. 5.25-inch Diskette Drive Adapter/A

109XX
Check the adapter cables.

1. ActionMedia Adapter/A
2. System Board

112XX
This adapter does not have cache.

1. SCSI Adapter
2. Any SCSI Device
3. System Board

119XX

1. 3119 Adapter

121XX

1. Modem Adapter
2. Any Serial Device
3. System Board

136XX

1. ISDN Primary Rate Adapter
2. System Board

137XX

1. System Board

141XX

1. Realtime Interface Coprocessor Portmaster Adapter/A

143XX

1. Japanese Display Adapter
2. System Board

14710, 14711

1. System Board
Video Adapter
2. Adapter Video Memory

148XX

1. Video Adapter

14901, 14902
1491X, 14922

1. Video Adapter
(if installed)
2. System Board
3. Display (any type)

14932

1. External Display
2. Video Adapter

16101

1. Riser Card Battey

161XX

1. FaxConcentrator Adapter

164XX

1. 120 MB Internal Tape Drive
2. Diskette Cable
3. System Board

16500

1. 6157 Tape Attachment Adapter

16520, 16540

1. 6157 Streaming Tape Drive
2. 6157 Tape Attachment Adapter

166XX, 167XX

1. Token Ring Adapter
2. System Board
3. Riser Card

18001 to 18029

1. Wizard Adapter
2. Wizard Adapter Memory

18031 to 18039

1. Wizard Adapter Cable

185XX XX

1. DBCS Japanese Display Adapter/A
2. System Board

20001 to 20003

1. Image Adapter/A Image-I Adapter/A
2. Memory Module DRAM, VRAM

20004

1. Memory Module DRAM, VRAM
2. Image Adapter/A
Image-I Adapter/A

20005 to 20010

1. Image Adapter/A
Image-I Adapter/A
2. Memory Module
DRAM, VRAM

200XX
Not listed above. Image-I Adapter/A

1. Image Adapter/A
2. Memory Module DRAM, VRAM
3. System Board

20101 to 20103

1. Printer/Scanner Option
2. Image Adapter/A
3. Memory Module DRAM, VRAM

20104

1. Memory Module DRAM, VRAM
2. Printer/Scanner Option
3. Image Adapter/A

20105 to 20110

1. Printer/Scanner Option
2. Image Adapter/A
3. Memory Module DRAM, VRAM

Image Adapter/A Memory Test failure
indicated by graphic of adapter.

1. Replace memory module (shown in graphic.)

206XX

1. SCSI-2 Adapter
2. Any SCSI Device
3. System Board

208XX
Verify there are no duplicate SCSI ID settings on the same bus.

1. Any SCSI Device

210XX XX
Internal bus, size unknown.

210XXX1
External bus, size unknown.

1. SCSI Hard Disk Drive
2. SCSI Adapter or System Board
3. SCSI Cable
4. SCSI ID Switch
(on some models)

Tape Drive amber LED remains on.

1. Tape Drive
2. SCSI Cable (internal)
3. SCSI Adapter or System Board

Tape Drive green in use LED fails to come on.

1. Tape Drive
2. SCSI Adapter or System Board
3. SCSI Cable (internal)
SCSI Cable (external)

Tape automatically ejected from drive.

1. Tape Cassette
2. Drive

SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero.

1. Rotary Switch Circuit Board
2. Circuit Board Cable
3. Tape Drive

Tape sticks/breaks in drive. Verify that the tapes used meet ANSI standard X3B5.

1. Tape Cassette

212XX

1. SCSI Printer
2. Printer Cable

213XX

1. SCSI Processor

214XX

1. WORM Drive

215XX XC
215XX XD
215XX XE
215XX XU
If an external device, and power-on LED is off, check external voltages.

1. CD-ROM Drive I
CD-ROM Drive II
Enhanced CD-ROM Drive II
Any CD-ROM Drive
2. SCSI Cable
3. SCSI Adapter or System Board

216XX

1. Scanner

217XX
If an external device, and power-on LED is off, check external voltages.

1. Rewritable Optical Drive
2. SCSI Adapter or System Board
3. SCSI Cable

218XX
Check for multi CD tray, or juke box.

1. Changer

219XX

1. SCSI Communications Device

24201 Y0, 24210 Y0
Be sure wrap plug is attached.

1. ISDN/2 Adapter
2. ISDN/2 Wrap Plug
3. ISDN/2 Communications Cable

273XX

1. 1 Mbps Micro Channel Infrared LAN Adapter

27501, 27503
27506, 27507

1. ServerGuard Adapter
2. System Board

27502, 27504, 27510
27511, 27533, 27534
27536, 27537

1. ServerGuard Adapter

27509

1. Remove redundant adapters, run Auto Configuration program, then retest.

27512

1. WMSELF.DGS diagnostics file missing.
2. WMSELF.DGS diagnostics file incorrect.

27535

1. 3V Lithium Backup Battery
2. ServerGuard Adapter

27554

1. Internal Temperature out of range
2. ServerGuard Adapter

27555, 27556

1. ServerGuard Adapter
2. Power Supply

27557

1. 7.2V NiCad Main Battery Pack
2. ServerGuard Adapter

27558, 27559
27560, 27561

1. PCMCIA Type II Modem
2. ServerGuard Adapter

27562

1. External Power Control not connected
2. External Power Control
3. ServerGuard Adapter

27563, 27564

1. External Power Control
2. ServerGuard Adapter

275XX

1. Update Diagnostic Software

27801 to 27879

1. Personal Dictation
System Adapter
2. System Board

27880 to 27889

1. External FRU (Speaker, Microphone)

I 99903 0X
Hard disk reset failure..

Possible hard disk drive problem, see Hard Disk Drive Boot Error

Search Keywords

Hint Category

Hardware Maintenance Information

Date Created

13-03-97

Last Updated

15-06-98

Revision Date

08-06-99

Brand

IBM PC, IBM IntelliStation

Product Family

PC 300GL, PC 300XL, PC 300PL, PC 330, PC 340, PC 350, PC 360, PC 365, PC 730, PC 750, M Pro, Z Pro, E Pro

Machine Type

6272, 6275, 6282, 6285, 6284, 6561, 6591, 6588, 6562, 6592, 6862, 6892, 6571, 6573, 6575, 6576, 6577, 6560, 6581, 6583, 6585, 6586, 6587, 6598, 6589, 6875, 6876, 6877, 6885, 6886, 6887, 6888, 6889, 6898, 6899, 6893

Model

Various

TypeModel

Retain Tip (if applicable)

N/A

Reverse Doclinks
and Admin Purposes

Error Code	FRU/Action
000 SCSI Adapter not enabled.	1. Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.
02X	1. SCSI Adapter
08X Check SCSI terminator installation.	1. SCSI Cable 2. SCSI Terminator 3. SCSI Device 4. SCSI Adapter
101 System board interrupt failure.	1. System Board
102 System board timer error.	1. System Board
106	1. System Board
110 System board memory parity error.	1. Memory Module 2. System Board
111 I/O channel parity error.	1. Reseat adapters 2. Any Adapter 3. System Board
114 Adapter ROM error.	1. Adapter Memory 2. System Board
129 Internal cache test error.	1. Processor 2. L2 Cache Memory 3. System Board
151 Real-time clock failure.	1. System Board
161 Bad CMOS battery.	1. Run Setup 2. CMOS Backup Battery 3. System Board
162 Configuration mismatch.	1. Run Setup and verify Configuration 2. Had a device been added, removed, changed location? If not, suspect that device. 3. Power-on external devices first, then power-on computer. 4. CMOS Backup Battery 5. System Board
162 And unable to run diagnostics.	1. Diskette Drive 2. System Board 3. Diskette Drive Cable
163 Clock not updating or invalid time set.	1. Time and Date Set? 2. CMOS Backup Battery 3. System Board
164 POST detected a base memory or extended memory size mismatch error.	1. Run Setup. Check System Summary menu for memory size change. (See Setup Utility Program .) 2. Run the Extended Memory Diagnostic tests.
17X, 18X	1. C2 Security
175	1. Riser Card 2. System Board
176	1. Covers were removed from the computer.
177 Corrupted Administrator Password.	1. Riser Card 2. System Board
178	1. Riser Card 2. System Board
183	1. Enter the administrator password
184 Password removed due to check-sum error.	1. Enter new password
185 Corrupted boot sequence.	1. Set configuration and reinstall the boot sequence.
186	1. Riser Card 2. System Board
189	1. More than three password attempts were made to access the computer.
1XX Not listed above.	1. System Board
201, 20X Memory data error.	1. Memory Module 2. System Board
225	1. Unsupported Memory
229 External cache test error.	1. L2 Cache Memory 2. System Board
262 POST detected a base memory or extended memory type error.	1. Run Setup. Check System Summary menu for memory type change. (See Setup Utility Program.) 2. Run the Extended Memory Diagnostic tests.
301	1. Keyboard 2. Keyboard Cable 3. System Board
303 With an 8603 error.	1. Mouse 2. Keyboard 3. Keyboard Cable 4. System Board
303 With no 8603 error.	1. Keyboard 2. Keyboard Cable 3. System Board
3XX Not listed above.	1. Keyboard 2. Keyboard Cable 3. System Board
5XX (if installed)	1. Video Adapter 2. System Board
601	1. Diskette Drive A 2. Diskette Drive Cable 3. System Board
602	1. Bad Diskette ? 2. Verify Diskette and retry.
604 And able to run diagnostics	1. Run Setup and verify diskette configuration settings. 2. Diskette Drive B 3. Diskette Drive Cable 4. System Board
604 And unable to run diagnostics.	1. Run Setup and verify diskette configuration settings 2. Diskette Drive A 3. Diskette Drive Cable 4. System Board
605 POST cannot unlock the diskette drive.	1. Diskette Drive 2. Diskette Drive Cable 3. System Board
662	1. Diskette drive configuration error or wrong diskette drive type, run Set Configuration.
6XX Not listed above.	1. Diskette Drive 2. System Board 3. External Drive Adapter 4. Diskette Drive Cable 5. Power Supply
762 Math coprocessor configuration error.	1. Run Setup 2. Processor 3. System Board
7XX Not listed above.	1. Processor 2. System Board
962 Parallel port configuration error.	1. Run Configuration 2. Parallel Adapter (if installed) 3. System Board
9XX	1. Printer 2. System Board
1047	1. 16-Bit AT Fast SCSI Adapter
107X Check SCSI terminator installation.	1. Check SCSI terminator installation. 2. SCSI Cable 3. SCSI Terminator 4. SCSI Device 5. SCSI Adapter
1101 Serial connector error, possible system board failure.	1. Run Advanced Diagnostics
1101, 1102, 1106, 1108, 1109	1. System Board 2. Any Serial Device
1107	1. Communications Cable 2. System Board
1102 Card selected feedback error.	1. Run Advanced Diagnostics
1103 Port fails register check.	1. Run Advanced Diagnostics 2. System Board
1106 Serial option cannot be turned off.	1. Run Advanced Diagnostics 2. System Board
1107	1. Serial Device Cable 2. System Board
1110 Register test failed.	1. Run Advanced Diagnostics 2. System Board
1116 Interrupt error.	1. Run Advanced Diagnostics
1117 Failed baud rate test.	1. Run Advanced Diagnostics
1162 Serial port configuration error.	1. Run Configuration 2. Serial Adapter (if installed) 3. System Board
11XX Not listed above.	1. System Board
1201	1. System Board 2. Any Serial Device
1202, 1206, 1208, 1209, 12XX	1. Dual Async Adapter/A 2. System Board 3. Any Serial Device
1207	1. Communications Cable 2. Dual Async Adapter/A
13XX	1. Game Adapter
1402 Printer not ready.	Information only
1403 No paper error, or interrupt failure.	Information only
1404 System board timeout failure.	1. Run Advanced Diagnostics
1405 Parallel adapter error.	1. Run Advanced Diagnostics
1406 Presence test error.	1. Run Advanced Diagnostics
14XX Not listed above. Check printer before replacing system board.	1. Printer 2. System Board
15XX	1. SDLC Adapter
1692 Boot sequence error.	1. Run FDISK to ensure at least one active partition is set active.
16XX	1. 36/38 Workstation Adapter
1762 Hard disk drive configuration error.	1. Run Configuration (See Setup Utility Program.)
1780 (Disk Drive 0) 1781 (Disk Drive 1) 1782 (Disk Drive 2) 1783 (Disk Drive 3)	1. See Power Supply. 2. Hard Disk Drive 3. System Board 4. Hard Disk Cable 5. Power Supply
180X, 185X PCI configuration or resource error.	1. Run Setup and verify PCI/ISA configuration settings. 2. If necessary, set ISA adapters to Not available to allow PCI adapters to properly configure. 3. Remove any suspect ISA adapters. 4. Rerun diagnostics. 5. PCI Adapter 6. PCI Riser Card
1962 Boot sequence error.	1. Possible hard disk drive problem, see Hard Disk Drive Boot Error.
209X	1. Diskette Drive 2. Diskette Cable 3. 16-bit AT Fast SCSI Adapter
20XX Not listed above	1. BSC Adapter 2. Riser Card
21XX	1. SCSI Device 2. 16-bit AT Fast SCSI Adapter 3. Alternate BSC Adapter 4. Riser Card
2401, 2402 If screen colors change.	1. Display
2401, 2402 If screen colors are OK.	1. System Board 2. Display
2409	1. Display
2410	1. System Board 2. Display
2462 Video memory configuration error.	1. Check cable connections. 2. Run Setup and verify video configuration settings. 3. Video Memory Modules 4. Video Adapter (if installed) 5. System Board
3015, 3040 Check for missing wrap or terminator plug on the adapter.	1. Network Attached? 2. LF Translator 3. Cable Problem 4. PC Network Adapter 5. Riser Card
30XX	1. PC Network Adapter 2. LF Translator 3. Cable Problem? 4. Riser Card
3115, 3140	1. Network Attached? 2. LF Translator 3. Alternate PC Network-Adapter 4. Cable Problem 5. Riser Card
31XX	1. Alternate PC Network Adapter 2. LF Translator 3. Cable Problem? 4. Riser Card
36XX	1. GPIB Adapter 2. Riser Card
38XX	1. DAC Adapter 2. Riser Card
4611, 4630	1. Multiport/2 Interface Board 2. Multiport/2 Adapter
4612, 4613 4640, 4641	1. Memory Module Package 2. Multiport/2 Adapter
4650	1. Multiport Interface Cable
46XX Not listed above.	1. Multiport/2 Adapter 2. Multiport/2 Interface Board 3. Memory Module
5600	1. Financial System Controller Adapter
5962 CD-ROM configuration error.	1. Run Configuration 2. CD-ROM Drive 3. CD-ROM Adapter 4. System Board
62XX	1. 1st Store Loop Adapter 2. Adapter Cable
63XX	1. 2nd Store Loop Adapter 2. Adapter Cable
64XX	1. Network Adapter
71XX	1. Voice Adapter
74XX (if installed)	1. Video Adapter 2. Riser Card
76XX	1. Page Printer Adapter
78XX	1. High Speed Adapter
79XX	1. 3117 Adapter
80XX	1. PCMCIA Adapter
84XX	1. Speech Adapter 2. Speech Control Assembly 3. Riser Card
8601, 8602	1. Pointing Device (Mouse) 2. System Board
8603, 8604	1. System Board 2. Pointing Device (Mouse)
86XX Not listed above	1. Mouse 2. System Board
89XX	1. PC Music Adapter 2. MIDI Adapter Unit 3. Riser Card
91XX	1. Optical Drive 2. Adapter
96XX	1. SCSI Adapter 2. Any SCSI Device 3. System Board
10101, 10102, 10104 10105, 10106, 10107 10108, 10109, 10111 10112, 10113, 10114 10115, 10116	1. Have customer verify correct operating system device drivers are installed and operational. 2. Modem
10103, 10110, 101171	1. System Board 2. Data/Fax Modem
10117 Not listed above. speaker	1. Check system 2. Check PSTN cable 3. External DAA (if installed) 4. Modem
10118	1. Run Diagnostics and verify the correct operation of the modem slot 2. Modem
10119	1. Diagnostics detected a non-IBM modem 2. Modem
10120	1. Check PSTN Cable 2. External DAA (if installed) 3. Modem
10132, 10133, 10134 10135, 10136, 10137 10138, 10139, 10140 10141, 10142, 10143 10144, 10145, 10146 10147, 10148, 10149 10150, 10151, 10152	1. Modem
10153	1. Data/Fax Modem 2. System Board
101XX Not listed above.	1. Modem Adapter/A 2. Data/Fax Modem 3. System Board
10450, 10451, 10490 10491, 10492, 10499 Read/write error.	1. Run Advanced Diagnostics 2. Riser Card 3. Hard Disk Drive 4. System Board
10452 Seek test error.	1. Run Advanced Diagnostics
10453 Wrong drive type?	Information only
10454 Sector buffer test error.	1. Run Advanced Diagnostics
10455, 10456 Controller error.	1. Run Advanced Diagnostics
10459 Drive diagnostic command error.	Information only
10461 Drive format error	1. Run Advanced Diagnostics
10462 Controller seek error.	1. Run Advanced Diagnostics
10464 Hard Drive read error.	1. Run Advanced Diagnostics
10467 Drive non fatal seek error.	1. Run Advanced Diagnostics
10468 Drive fatal seek error.	1. Run Advanced Diagnostics
10469 Drive soft error count exceeded.	1. Run Advanced Diagnostics
10470, 10471, 10472 Controller wrap error.	1. Run Advanced Diagnostics
10473 Corrupt data. Low level format might be required.	Information only
10480	1. Hard Disk Drive (ESDI) 2. Drive Cable 3. System Board
10481 ESDI drive D seek error.	1. Run Advanced Diagnostics
10482 Drive select acknowledgement bad.	1. Run Advanced Diagnostics
106X1	1. Check Configuration 2. Ethernet Adapter
10635	1. Power-off computer, wait ten seconds; then power-on the computer. 2. Ethernet Adapter
10651, 10660	1. Check Cables 2. Ethernet Adapter
106XX Not listed above.	1. Ethernet Adapter
107XX Diskette Drive	1. 5.25-inch External 2. 5.25-inch Diskette Drive Adapter/A
109XX Check the adapter cables.	1. ActionMedia Adapter/A 2. System Board
112XX This adapter does not have cache.	1. SCSI Adapter 2. Any SCSI Device 3. System Board
119XX	1. 3119 Adapter
121XX	1. Modem Adapter 2. Any Serial Device 3. System Board
136XX	1. ISDN Primary Rate Adapter 2. System Board
137XX	1. System Board
141XX	1. Realtime Interface Coprocessor Portmaster Adapter/A
143XX	1. Japanese Display Adapter 2. System Board
14710, 14711	1. System Board Video Adapter 2. Adapter Video Memory
148XX	1. Video Adapter
14901, 14902 1491X, 14922	1. Video Adapter (if installed) 2. System Board 3. Display (any type)
14932	1. External Display 2. Video Adapter
16101	1. Riser Card Battey
161XX	1. FaxConcentrator Adapter
164XX	1. 120 MB Internal Tape Drive 2. Diskette Cable 3. System Board
16500	1. 6157 Tape Attachment Adapter
16520, 16540	1. 6157 Streaming Tape Drive 2. 6157 Tape Attachment Adapter
166XX, 167XX	1. Token Ring Adapter 2. System Board 3. Riser Card
18001 to 18029	1. Wizard Adapter 2. Wizard Adapter Memory
18031 to 18039	1. Wizard Adapter Cable
185XX XX	1. DBCS Japanese Display Adapter/A 2. System Board
20001 to 20003	1. Image Adapter/A Image-I Adapter/A 2. Memory Module DRAM, VRAM
20004	1. Memory Module DRAM, VRAM 2. Image Adapter/A Image-I Adapter/A
20005 to 20010	1. Image Adapter/A Image-I Adapter/A 2. Memory Module DRAM, VRAM
200XX Not listed above. Image-I Adapter/A	1. Image Adapter/A 2. Memory Module DRAM, VRAM 3. System Board
20101 to 20103	1. Printer/Scanner Option 2. Image Adapter/A 3. Memory Module DRAM, VRAM
20104	1. Memory Module DRAM, VRAM 2. Printer/Scanner Option 3. Image Adapter/A
20105 to 20110	1. Printer/Scanner Option 2. Image Adapter/A 3. Memory Module DRAM, VRAM
Image Adapter/A Memory Test failure indicated by graphic of adapter.	1. Replace memory module (shown in graphic.)
206XX	1. SCSI-2 Adapter 2. Any SCSI Device 3. System Board
208XX Verify there are no duplicate SCSI ID settings on the same bus.	1. Any SCSI Device
210XX XX Internal bus, size unknown. 210XXX1 External bus, size unknown.	1. SCSI Hard Disk Drive 2. SCSI Adapter or System Board 3. SCSI Cable 4. SCSI ID Switch (on some models)
Tape Drive amber LED remains on.	1. Tape Drive 2. SCSI Cable (internal) 3. SCSI Adapter or System Board
Tape Drive green in use LED fails to come on.	1. Tape Drive 2. SCSI Adapter or System Board 3. SCSI Cable (internal) SCSI Cable (external)
Tape automatically ejected from drive.	1. Tape Cassette 2. Drive
SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero.	1. Rotary Switch Circuit Board 2. Circuit Board Cable 3. Tape Drive
Tape sticks/breaks in drive. Verify that the tapes used meet ANSI standard X3B5.	1. Tape Cassette
212XX	1. SCSI Printer 2. Printer Cable
213XX	1. SCSI Processor
214XX	1. WORM Drive
215XX XC 215XX XD 215XX XE 215XX XU If an external device, and power-on LED is off, check external voltages.	1. CD-ROM Drive I CD-ROM Drive II Enhanced CD-ROM Drive II Any CD-ROM Drive 2. SCSI Cable 3. SCSI Adapter or System Board
216XX	1. Scanner
217XX If an external device, and power-on LED is off, check external voltages.	1. Rewritable Optical Drive 2. SCSI Adapter or System Board 3. SCSI Cable
218XX Check for multi CD tray, or juke box.	1. Changer
219XX	1. SCSI Communications Device
24201 Y0, 24210 Y0 Be sure wrap plug is attached.	1. ISDN/2 Adapter 2. ISDN/2 Wrap Plug 3. ISDN/2 Communications Cable
273XX	1. 1 Mbps Micro Channel Infrared LAN Adapter
27501, 27503 27506, 27507	1. ServerGuard Adapter 2. System Board
27502, 27504, 27510 27511, 27533, 27534 27536, 27537	1. ServerGuard Adapter
27509	1. Remove redundant adapters, run Auto Configuration program, then retest.
27512	1. WMSELF.DGS diagnostics file missing. 2. WMSELF.DGS diagnostics file incorrect.
27535	1. 3V Lithium Backup Battery 2. ServerGuard Adapter
27554	1. Internal Temperature out of range 2. ServerGuard Adapter
27555, 27556	1. ServerGuard Adapter 2. Power Supply
27557	1. 7.2V NiCad Main Battery Pack 2. ServerGuard Adapter
27558, 27559 27560, 27561	1. PCMCIA Type II Modem 2. ServerGuard Adapter
27562	1. External Power Control not connected 2. External Power Control 3. ServerGuard Adapter
27563, 27564	1. External Power Control 2. ServerGuard Adapter
275XX	1. Update Diagnostic Software
27801 to 27879	1. Personal Dictation System Adapter 2. System Board
27880 to 27889	1. External FRU (Speaker, Microphone)
I 99903 0X Hard disk reset failure..	Possible hard disk drive problem, see Hard Disk Drive Boot Error

	Search Keywords
	Hint Category	Hardware Maintenance Information
	Date Created	13-03-97
	Last Updated	15-06-98
	Revision Date	08-06-99
	Brand	IBM PC, IBM IntelliStation
	Product Family	PC 300GL, PC 300XL, PC 300PL, PC 330, PC 340, PC 350, PC 360, PC 365, PC 730, PC 750, M Pro, Z Pro, E Pro
	Machine Type	6272, 6275, 6282, 6285, 6284, 6561, 6591, 6588, 6562, 6592, 6862, 6892, 6571, 6573, 6575, 6576, 6577, 6560, 6581, 6583, 6585, 6586, 6587, 6598, 6589, 6875, 6876, 6877, 6885, 6886, 6887, 6888, 6889, 6898, 6899, 6893
	Model	Various
	TypeModel
	Retain Tip (if applicable)	N/A
	Reverse Doclinks and Admin Purposes