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Service Hints & Tips |
Document ID: GSMH-389BJJ |
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IBM ValuePoint - 100MHz Hang or operating system error
Applicable to: World-Wide
Symptom:
The PS/ValuePoint 6482 or 6492 fails with an operating system error (such as TRAP, Fatal Error, NMI Error, etc.), or hangs with no error message displayed. Most reported errors have occurred while installing OS/2, UNIX, Windows NT, or other operating system.
Problem Isolation Aids:
1. This tip applies only if the 6482 or 6492 is a DX4-100Mhz system.
2. Systems shipped within the following serial number ranges may be affected:
6482-X0D 23MDZCA - 23MFAND
6482-X4F 23RGGCP - 23RGGMV
6482-X5F 23TWLCZ - 23TWLYV
6492-X4F 23LLKCW - 23LLLVB
Diagnostics complete without error.
Fix:
1. If the failing system meets all three conditions above, replace the DX4-100Mhz processor with FRU P/N71G0796.
2. If the failure continues after replacing the processor, re-install the original one and continue normal system problem determination, including software support if necessary.
3. If the system does not meet all three conditions above, do not replace the processor. Continue normal system problem determination.
Notes:
1. OS/2 is a trademark of IBM Corperation.
2. UNIX is a trademark of UNIX System Laboratories.
3. Windows NT is a trademark of Microsoft Corporation.
SAS KEYWORDS:
PSY2 PSVP OS2 D/T6492
TRAP000B 000B TRAP000D TRAP000E
TRAP 000D 000E NON-MASKABLE INTERRUPT NON MASKABLE HUNG LOCKED
VALUEPOINT VALUE POINT 64XX
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Search Keywords |
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Hint Category |
Error Messages, Lock-up/Hang, Processors, Retain | |
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Date Created |
25-07-94 | |
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Last Updated |
25-01-99 | |
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Revision Date |
19-05-99 | |
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Brand |
IBM PC | |
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Product Family |
ValuePoint | |
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Machine Type |
6482, 6492 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
H124721 | |
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Reverse Doclinks |