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Service Hints & Tips

Document ID: JBAR-3RDQVE

IBM PC300GL - Ready-to-Configure CD ROM (RTC) error under DOS/Windows

Applicable to: World-Wide

SYMPTOM:
When attempting to run IBMSETUP.EXE from the RTC, the following, or similar error is displayed in the RTC main window:

"An Error Has Occurred In Your Application. If you choose ignore you should save your work..."

PROBLEM ISOLATION AIDS:
This tip applies to the IBM PC300GL, Machine Types 6561/6591, where the user has installed DOS and Windows 3.x.

Selecting Close or Ignore may result in a General Protection Fault (GPF) or lost control of the mouse.

FIX:
Run or install the DOS SHARE.EXE utility prior to running IBMSETUP.EXE from the RTC CDROM.

DOS SHARE.EXE may be run from a C:\> prompt before starting Windows or added to the AUTOEXEC.BAT file to load each time the system is rebooted.

Windows is a trademark of Microsoft Corporation.

SAS KEYWORDS:
PSY2 PSY2ERR PSY2OPER PSVP
PSVPERR PSVPOPER D/T6561 D/T6591
6561 6591 83348 UNCLASSIFIED


Search Keywords

Hint Category

CD-ROM Drives, DOS/Windows 3.x, Retain

Date Created

04-02-98

Last Updated

25-01-99

Revision Date

15-04-99

Brand

IBM PC

Product Family

PC 300GL

Machine Type

6561, 6591

Model

all

TypeModel

Retain Tip (if applicable)

H162592

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