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Service Hints & Tips |
Document ID: LWIK-3XNRRM |
TP 380Z - Intermittent and undetermined problems
Applicable to: World-Wide
The following information is intended for IBM Dealers and Authorized Servicers only. Customers attempting to follow any of the procedures below may void their warranty.
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing the intermittent problem, do the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRUs.
3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist.
Undetermined Problems
You are here because the diagnostic tests did not identify which adapter or device failed, installed devices are incorrect, a short circuit is suspected, or the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRUs).
Verify that all attached devices are supported by the computer.
Verify that the power supply being used at the time of the failure is operating correctly. (See "Power Systems Checkout" on page 13 of the HMM):
1. Turn off the computer.
2. Visually check them for damages. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
a. Non-IBM devices
b. Devices attached to the port replicator
c. Printer, mouse, and other external devices
d. Battery pack
e. Hard disk drive
f. CD-ROM and FDD
g. DIMM
h. PC Cards
4. Turn on the computer.
5. Determine if the problem is solved.
6. If the problem is solved, reconnect the removed devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRUs one at a time. Do not replace a non-defective FRU.
a. System board
b. DC/DC card
c. LCD assembly
d. CPU card
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Hardware Maintenance Information | |
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Date Created |
24-08-98 | |
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Last Updated |
19-01-99 | |
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Revision Date |
19-01-2000 | |
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Brand |
IBM ThinkPad | |
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Product Family |
ThinkPad 380Z | |
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Machine Type |
2635, 2636 | |
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Model |
Various | |
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