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10.764 bytes |
Service Hints & Tips |
Document ID: RMIE-3FQJD8 |
PC Server 300 / 320 / 500 / 520 - ECA008: Health Check
Applicable to: World-Wide
PURPOSE:
The purpose of this ECA is to:
- Identify the existing ECAs that apply to PC Server 300, 320, 500, and 520 systems.
- provide instructions for implementing the existing ECAs.
- provide a consolidated list of RETAIN tips that should be reviewed along with the ECAs.
- provide a means of reporting activity against a single ECA.
This ECA does not contain any additional technical information. It simply provides a simplified vehicle for reporting activity.
IBM/TSS CEs will record all time and parts to Service Code 33, ECA008, Other Office 990.
This ECA expires February 23, 2002.
FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
8640 B/M0000000 PC SERVER 300 AND 320 B/M0000000 02.2 02.0
8641 B/M0000000 PC SERVER 520 B/M0000000 02.2 02.0
8642 B/M0000000 PC SERVER 500 B/M0000000 02.2 02.0
PHYSICAL CHECK:
Each of the existing ECAs listed below have a physical and/or logical check to determine if the ECA is necessary. Use the matrix below to determine which ECA(s) apply:
ECA ECA ECA ECA ECA ECA ECA
001 003 004 006 007 012 016
__________________________________________
| |
300 EISA | x x x x x |
|..........................................|
320 EISA | x x x x |
|..........................................|
320 EISA RAID | x x x x x x |
|..........................................|
320 MCA | x x x x x |
|..........................................|
320 MCA RAID | x x x x x x |
|__________________________________________|
ECA * ECA ECA ECA
003 006 012 016
|__________________________________________|
500 MCA | x x x |
|..........................................|
500 MCA RAID | x x x |
|..........................................|
520 EISA | x x x |
|..........................................|
520 EISA RAID | x x x x |
|..........................................|
520 MCA | x x x |
|..........................................|
520 MCA RAID | x x x x |
|__________________________________________|
(*) ECA003 applies to ALL PC Server 520s except 166MHz models which have type III Trays FRU p/n06H8631.
PREREQUISITES: NONE
COMPANION:
The following ECAs are available: RETAIN #
--------
ECA001 8640 PENTIUM PROCESSOR REPLACEMENT H126291
ECA003 Prevent Multiple DDD SCSI Drives in Server H133326
ECA004 Replacement 8MB Parity Memory (320 EISA/MCA) H003263
ECA006 Server PCI RAID Adapter Replacement H133523
ECA007 PC Server 320 Power Supply Replacement (API) H135078
ECA012 1.12GB, 2.25GB HARD DRIVE REPLACEMENT H161379
ECA016 FIRMWARE UPGRADE FOR SOME 4.5/9.1GB SCSI DRIVES H162303
CONCURRENT:
Review the following RETAIN tips as they resolve issues not
covered by the existing ECAs:
H133024, 4/10GB TAPE DRIVE: CLEANING PROCEDURES
H013309, INTERMITTENT TAPE ERRORS 4/10GB TAPE DRIVE
H133402, 4/10GB TAPE DRIVE APPEARS HUNG, ERROR RECOVERY
H001115, Server 320/520 Traps After Cache Upgrade
H003814, Server Hard Drives Lose Power or Hang
H007813, Traps/Hangs with 8 Parity SIMMs Installed (320 only)
H015437, Server 320/520 Microchannel Parity Memory Traps
H122801, Bowed Backplane May Cause Hardfile Problems
H123235, Hot-swap Tray Fits Tightly in DASD Bay
H131928, System Traps/Hangs With 16MB OKI Parity SIMM Installed
H132270, System Reports No Operating System
H132711, Flash BIOS Diskette Inoperative / Windows95 (310)
H133777, Backplane Jumper Configuration Check
H134111, C43 Firmware Change - Quantum Pass 4 HDDs
H135499, PCI RAID Server Traps or Hangs Intermittently
H135791, Server 320 Traps/Hangs with NEC 32MB Parity SIMM
failures
H136613, Server RAID drives DDD with ARCSERVE Tape Backup
DETAIL:
Before going on-site:
- Study the Server Health Checklist for PC Server 300/320 or the Checklist for PC Server 500/520 to determine which ECA(s)
and/or RETAIN tips apply. These two documents are available from the following IBM Internal Intranet URL:
http://w3-02.us.pc.ibm.com/support/hintspcsrv.html
- Schedule server downtime with the customer.
- Advise the customer to perform a full backup of all data.
Once on-site:
- Ensure that the customer has a full backup of all data.
- Record all time using Service Code 33, ECA008, Other Office 990. It is NOT necessary to record time against the individual ECAs (ie. ECA003, ECA004, ECA006, ECA007)
NOTES:
This ECA expires February 23, 2002.
PSY2 UNCLASSIFIED ECAVALID PSY2ECA
300 320 500 520
D/T8641 P/N75H8103 P/N06H5078 P/N06H8510
P/N96G3692 P/N96G1339 P/N71G6291 P/N06H8388
P/N60G2950 P/N60G2175 P/N73G3234 P/N71G0044
P/N06H2173 P/N06H3956 P/N73G3235 P/N06H5068
HEALTH
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Search Keywords |
PSY2, UNCLASSIFIED, ECAVALID, PSY2ECA, 300, 320, 500, 520, D/T8641, P/N75H8103, P/N06H5078, P/N06H8510, P/N96G3692, P/N96G1339, P/N71G6291, P/N06H8388, P/N60G2950, P/N60G2175, P/N73G3234, P/N71G0044, P/N06H2173, P/N06H3956, P/N73G3235, P/N06H5068, HEALTH | |
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Hint Category |
ECA | |
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Date Created |
01-04-97 | |
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Last Updated |
01-12-98 | |
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Revision Date |
01-12-99 | |
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Brand |
IBM PC Server | |
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Product Family |
PC Server 300, PC Server 320, PC Server 500, PC Server 520 | |
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Machine Type |
8640, 8641 | |
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Model |
Various | |
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TypeModel |
| |
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Retain Tip (if applicable) |
H137086 | |
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Reverse Doclinks |
H137086, Date last altered: A98/02/05, USA=A, EMA=A, AFE=A |