10.764 bytes

Service Hints & Tips

Document ID: RMIE-3FQJD8

PC Server 300 / 320 / 500 / 520 - ECA008: Health Check

Applicable to: World-Wide

PURPOSE:
The purpose of this ECA is to:
- Identify the existing ECAs that apply to PC Server 300, 320, 500, and 520 systems.
- provide instructions for implementing the existing ECAs.
- provide a consolidated list of RETAIN tips that should be reviewed along with the ECAs.
- provide a means of reporting activity against a single ECA.

This ECA does not contain any additional technical information. It simply provides a simplified vehicle for reporting activity.

IBM/TSS CEs will record all time and parts to Service Code 33, ECA008, Other Office 990.

This ECA expires February 23, 2002.


FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours

8640 B/M0000000 PC SERVER 300 AND 320 B/M0000000 02.2 02.0
8641 B/M0000000 PC SERVER 520 B/M0000000 02.2 02.0
8642 B/M0000000 PC SERVER 500 B/M0000000 02.2 02.0


PHYSICAL CHECK:
Each of the existing ECAs listed below have a physical and/or logical check to determine if the ECA is necessary. Use the matrix below to determine which ECA(s) apply:



ECA ECA ECA ECA ECA ECA ECA
001 003 004 006 007 012 016

__________________________________________
| |
300 EISA | x x x x x |
|..........................................|
320 EISA | x x x x |
|..........................................|
320 EISA RAID | x x x x x x |
|..........................................|
320 MCA | x x x x x |
|..........................................|
320 MCA RAID | x x x x x x |
|__________________________________________|

ECA * ECA ECA ECA
003 006 012 016


|__________________________________________|
500 MCA | x x x |
|..........................................|
500 MCA RAID | x x x |
|..........................................|
520 EISA | x x x |
|..........................................|
520 EISA RAID | x x x x |
|..........................................|
520 MCA | x x x |
|..........................................|
520 MCA RAID | x x x x |
|__________________________________________|



(*) ECA003 applies to ALL PC Server 520s except 166MHz models which have type III Trays FRU p/n06H8631.

PREREQUISITES: NONE


COMPANION:
The following ECAs are available: RETAIN #
--------
ECA001 8640 PENTIUM PROCESSOR REPLACEMENT H126291
ECA003 Prevent Multiple DDD SCSI Drives in Server H133326
ECA004 Replacement 8MB Parity Memory (320 EISA/MCA) H003263
ECA006 Server PCI RAID Adapter Replacement H133523
ECA007 PC Server 320 Power Supply Replacement (API) H135078
ECA012 1.12GB, 2.25GB HARD DRIVE REPLACEMENT H161379
ECA016 FIRMWARE UPGRADE FOR SOME 4.5/9.1GB SCSI DRIVES H162303

CONCURRENT:
Review the following RETAIN tips as they resolve issues not
covered by the existing ECAs:
H133024, 4/10GB TAPE DRIVE: CLEANING PROCEDURES
H013309, INTERMITTENT TAPE ERRORS 4/10GB TAPE DRIVE
H133402, 4/10GB TAPE DRIVE APPEARS HUNG, ERROR RECOVERY
H001115, Server 320/520 Traps After Cache Upgrade
H003814, Server Hard Drives Lose Power or Hang
H007813, Traps/Hangs with 8 Parity SIMMs Installed (320 only)
H015437, Server 320/520 Microchannel Parity Memory Traps
H122801, Bowed Backplane May Cause Hardfile Problems
H123235, Hot-swap Tray Fits Tightly in DASD Bay
H131928, System Traps/Hangs With 16MB OKI Parity SIMM Installed
H132270, System Reports No Operating System
H132711, Flash BIOS Diskette Inoperative / Windows95 (310)
H133777, Backplane Jumper Configuration Check
H134111, C43 Firmware Change - Quantum Pass 4 HDDs
H135499, PCI RAID Server Traps or Hangs Intermittently
H135791, Server 320 Traps/Hangs with NEC 32MB Parity SIMM
failures
H136613, Server RAID drives DDD with ARCSERVE Tape Backup


DETAIL:
Before going on-site:
- Study the Server Health Checklist for PC Server 300/320 or the Checklist for PC Server 500/520 to determine which ECA(s)
and/or RETAIN tips apply. These two documents are available from the following IBM Internal Intranet URL:
http://w3-02.us.pc.ibm.com/support/hintspcsrv.html

- Schedule server downtime with the customer.

- Advise the customer to perform a full backup of all data.

Once on-site:
- Ensure that the customer has a full backup of all data.

- Record all time using Service Code 33, ECA008, Other Office 990. It is NOT necessary to record time against the individual ECAs (ie. ECA003, ECA004, ECA006, ECA007)

NOTES:
This ECA expires February 23, 2002.

PSY2 UNCLASSIFIED ECAVALID PSY2ECA
300 320 500 520
D/T8641 P/N75H8103 P/N06H5078 P/N06H8510
P/N96G3692 P/N96G1339 P/N71G6291 P/N06H8388
P/N60G2950 P/N60G2175 P/N73G3234 P/N71G0044
P/N06H2173 P/N06H3956 P/N73G3235 P/N06H5068
HEALTH

Search Keywords

PSY2, UNCLASSIFIED, ECAVALID, PSY2ECA, 300, 320, 500, 520, D/T8641, P/N75H8103, P/N06H5078, P/N06H8510, P/N96G3692, P/N96G1339, P/N71G6291, P/N06H8388, P/N60G2950, P/N60G2175, P/N73G3234, P/N71G0044, P/N06H2173, P/N06H3956, P/N73G3235, P/N06H5068, HEALTH

Hint Category

ECA

Date Created

01-04-97

Last Updated

01-12-98

Revision Date

01-12-99

Brand

IBM PC Server

Product Family

PC Server 300, PC Server 320, PC Server 500, PC Server 520

Machine Type

8640, 8641

Model

Various

TypeModel

Retain Tip (if applicable)

H137086

Reverse Doclinks
and Admin Purposes

H137086, Date last altered: A98/02/05, USA=A, EMA=A, AFE=A