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6.744 bytes |
Service Hints & Tips |
Document ID: MCGN-3NQLJE |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
PC Server 310 - ECA011Riser Card replacement (EMEA only)
Applicable to: EMEA
PURPOSE:
The purpose of this ECA is to provide a replacement PCI/ISA Riser Card to eliminate a potential signal quality condition which may occur during file transfer operations in eligible PC Server 310 models.
This is a MANDATORY EC and must be applied to all affected PC Server 310 166MHz models.
FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
8639 B/M0000000 PC SERVER 310 166MHZ B/M0000000 01.5 00.8
8639 MODELS 0E0, 0EV,
0EB, AND ANY PENTIUM
P54C 166MHZ SPECIAL
BID MODELS
*******NOTE***********
**EMEA FIX TIMES******
0.8HRS TRAVEL/SITE
1.5HRS CARD REPLACE
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PHYSICAL CHECK:
PC Server 310 systems (8639-0E0, 0EV, 0EB) 166MHz models with the following Riser cards are eligible for the EC:
FRU p/n06H9899 (Assembly p/n06H9086 or 07H1267)
FRU p/n07H1266 (Assembly p/n07H1267)
Systems manufactured after May 1, 1997 (MFG DATE: 705 and later on the rear system serial number label) are NOT affected.
PREREQUISITES: NONE
COMPANION: NONE
CONCURRENT: NONE
DETAIL:
The affected PC Server 310 166MHz models have the potential for exposure to the signal quality condition when using the following PCI adapters:
- IBM PCI Auto LANStreamer Token Ring Adapter either FRU P/N04H8104 or FRU P/N42H3377
- IBM PCI Token Ring Adapter FRU p/n41H8874.
The condition can potentially cause a data error that could manifest itself in a system hang, or result in incorrect data with or without generating an error message.
**************EMEA ONLY***************************
Install a new riser card :- UPOS P/N 013C072 in the above specified systems.
After installing the new riser, place a small sticker on the machine type/model label on the rear of the system unit. Please obtain a supply of stickers locally.
Remarketers should also place a sticker on the external shipping label attached to the box as well as on the rear of the updated system unit. Use the sticker attached to the rear of the system unit as a means for the customer or servicer to identify updated systems prior to an on-site service call.
Replacement Riser Cards MUST be ordered using the PCCO UPOS Ordering system.
UPOS Ordering P/NOS are as follows :-
8639 SERVER 310 Riser UPOS P/N 013C072
DO NOT order the updated Riser using the normal parts ordering procedure through COP Amsterdam.
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NOTES:
Placement of PCI adapters, especially PCI network adapters of any brand, should be done beginning with the PCI slot at the base of the riser card, closest to the system board. Additional PCI adapters should be installed in a bottom to top configuration.
Customers exposed to this potential condition should place the IBM PCI network adapter in the slot closest to the system board until the new riser card has been installed. This will minimize exposure of this potential signal quality condition.
IBM Authorized Servicers should scrap replaced risers locally.
PSS Servicers should return replaced risers to the branch office for bulk return/scrap.
IBM and PSS Servicers should record time and travel, along with the other product information to:
Service Code: 33
Machine Type: 8639
ECA: 011
Other Branch Office: 990
Pentium is a trademark of Intel Corporation
SAS KEYWORDS:
PSY2 PSY2ECA ECAVALID SERVICER ONLY
PSY2ADPT PSY2ERR PSY2PART
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Search Keywords |
Health | |
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Hint Category |
ECA, Retain | |
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Date Created |
11-11-97 | |
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Last Updated |
15-07-98 | |
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Revision Date |
14-07-99 | |
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Brand |
IBM PC Server | |
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Product Family |
PC Server 310 | |
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Machine Type |
8639 | |
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Model |
0E0; 0EV; 0EB | |
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TypeModel |
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Retain Tip (if applicable) |
Altered copy Record number: H057094, ECA011, | |
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Reverse Doclinks |
USA=N, EMA=A, AFE=A, Owning B.U.: EMA |