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2.885 bytes |
Service Hints & Tips |
Document ID: MCGN-3TJMEU |
PC Server 325 - ServerGuide 4.01: SoftwareGuide CD hangs
Applicable to: World-Wide
SYMPTOM:
When using ServerGuide V 4.01 to configure the system, the HardwareGuide CD (CD1) completes with a prompt to insert the SoftwareGuide CD (CD2). After doing so and selecting "OK", the system will not respond.
PROBLEM ISOLATION AIDS:
All of the following must be true for this tip to apply:
- The system is a PC Server 325 Type 8639 model PTW, PB0, RB0, 1RY.
- The system is properly configured with supported hardware.
- The system passes all diagnostics.
- With respect to the symptoms (above) the system appears "hung", there are no error messages displayed, and the CD does not load.
- The above symptoms occur using ServerGuide Version 4.01.
FIX:
This problem will be fixed in the next release of ServerGuide (version 4.03). See the following workaround.
WORKAROUND:
When the system hang occurs, verify that the SoftwareGuide CD (CD2) is in the drive, then cold-boot the system. This will ensure that the SoftwareGuide CD boots.
DETAIL:
The HardwareGuide CD (CD1) does not perform a required shutdown prior to having the SoftwareGuide CD (CD2) inserted.
SAS KEYWORDS:
PSY2, D/T8639, UNCLASSIFIED, PT0, PTW, PB0, RB0, 1RY, SERVERGUIDE, 4.01, 4.03, PSY2HANG, HANG, 05L2022
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Search Keywords |
PSY2, D/T8639, UNCLASSIFIED, PT0, PTW, PB0, RB0, 1RY, SERVERGUIDE, 4.01, 4.03, PSY2HANG, HANG, 05L2022 | |
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Hint Category |
Retain, ServerGuide | |
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Date Created |
14-04-98 | |
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Last Updated |
17-02-99 | |
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Revision Date |
17-02-2000 | |
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Brand |
IBM PC Server | |
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Product Family |
PC Server 325 | |
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Machine Type |
8639 | |
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Model |
PTW; PB0; RB0; 1RY | |
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TypeModel |
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Retain Tip (if applicable) |
H163355 | |
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Reverse Doclinks |
USA=A, EMA=N, AFE=A , Date last altered: A98/04/13, Owning B.U.: USA |