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Service Hints & Tips

Document ID: YAST-3GCQDH

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

PCMCIA 14.4 Data/Fax Modem with Integrated DAA - Questions and Answers

Applicable to: World-Wide

Question:
Does this modem work in Windows 95?
Answer:
IBM doesn't officially support the modem under Windows 95. However, MicroSoft included a modem definition for the modem within the August release of Windows 95. It will be Listed: IBM 14.4 with integrated DAA .

** Note: Do not install the provided DOS drivers with the 10H9350.

Question:
What drivers are installed by the driver diskette?
Answer:
DOS:
Config.sys: device=c:\pccomdos\pccomdos.sys com2 /BEEP /WINBIOS
Autoexec.bat: pcquery
It also installs a utility called "pctest" which is a diagnostics diskette.

Question:
What kind of driver is the pccomdos.sys driver?
Answer:
This is a Point Enabler... remove it if you have card and socket services installed. Not compatible with autodrv.sys or pcmscd.exe

Question:
Customer has trouble connecting with 7 data bits/even parity what can be done?
Answer:
We have a flash in the communications area that corrects this problem.

Question:
Getting no dialtone with the modem?
Answer:
This modem is very prone to high phone-line voltage burn-out... so, warranty replace the adapter. However, another problem is that the 2 copper pins that connect the modem with the cable are bent and cannot be used.

Question:
What does the modem look like?
Answer:
Label on the front is white with Purple Letters... Label reads: "PCMCIA Data/Fax Modem With Integrated DAA"

Question:
What kind of Cellular capabilities does the modem have?
Answer:
The modem only supports MNP 10 protocol which is compatible with cell-type connections MNP 10 control strings
*H0
Link negotiation at highest speed supported
*H1
Link negotiation at 1200bps
*H2
Link negotiation at 4800bps

Question:
Does the 10H9350 support Hayes Autosync?
Answer:
Yes... command is &Q4

Question:
What driver does it install for OS/2?
Answer:
Device=c:\pccom\pccom.sys /any /beep /biosupdate

* Note this driver isn't required if you have autodrv2.sys.

	Search Keywords
	Hint Category	Performance, PCMCIA (PC Card)
	Date Created	21-04-97
	Last Updated	25-03-99
	Revision Date	25-03-2000
	Brand	IBM Options
	Product Family	Modems
	Machine Type	14.4K
	Model	10H9350; 13H5298
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes