Netfinity 5500 - Symptom-to-FRU Index, Beep Symptoms and No Beep Symptoms

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Document ID: DDSE-42ZJBK

Netfinity 5500 - Symptom-to-FRU Index, Beep Symptoms and No Beep Symptoms

Applicable to: World-Wide

Source: Hardware Maintenance Manual

Symptom-to-FRU Index
This index supports Netfinity 5500 - Type 8660 servers.

Notes
1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms.
2. For IBM devices not supported by index, refer to the manual for that device.
3. Always start with "General Checkout".

The Symptom-to-FRU lists symptoms, errors, and the possible causes. The most likely cause is listed first. Use this Symptom-to-FRU Index to help you decide which FRUs to have available when servicing the computer. The POST BIOS displaying POST error codes and messages on the screen.

Beep Symptoms
Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Note
One beeps after successfully completing POST indicated the system is functioning properly.

Beeps

Description

1-2-3

- One beep
- A pause (or break)
- Two beeps
- A pause (or break)
- Three beeps

4

Four continuous beeps

Beep/Symptom

FRU/Action

1-1-2
(Processor register test failed)

1. Optional Processor (if installed)
2. Processor

1-1-3
(CMOS write/read test failed)

1. Battery/CMOS chip
2. System Board

1-1-4
(BIOS ROM checksum failed)

1. System Board

1-2-1
(Programmable Interval Timer failed)

1. System Board
2. Processor Board

1-2-2
(DMA initialization failed)

1. System Board
2. Processor Board

1-2-3
(DMA page register write/read failed)

1. System Board
2. Processor Board

1-2-4
RAM refresh verification failed

1. System Board
2. Processor Board

1-3-1
(1st 64K RAM test failed)

1. DIMM
2. Processor Board

1-3-2
(1st 64K RAM parity test failed)

1. DIMM
2. Processor Board
3. System Board

2-1-1
(Secondary DMA register failed)

1. System Board
2. Processor Board

2-1-2
(Primary DMA register failed)

1. System Board
2. Processor Board

2-1-3
(Primary interrupt mask register failed)

1. System Board
2. Processor Board

2-1-4
(Secondary interrupt mask register failed)

1. System Board
2. Processor Board

2-2-1
(Interrupt vector loading failed)

1. System Board
2. Processor Board

2-2-2
(Keyboard controller failed)

1. System Board

2-2-3
(CMOS power failure and checksum checks failed)

1. Battery/CMOS chip
2. System Board

2-2-4
(CMOS configuration info validation failed)

1. Battery/CMOS chip
2. System Board

2-3-1
(Screen initialization failed)

1. Jumper on J14
2. System Board

2-3-2
(Screen memory failed)

1. System Board

2-3-3
(Screen retrace failed)

1. System Board

2-3-4
(Search for video ROM failed)

1. System Board

2-4-1
(Video failed, screen believed operable)

1. System Board

3-1-1
(Timer tick interrupt failed)

1. System Board

3-1-2
(Interval timer channel 2 failed)

1. System Board

3-1-3
(RAM test failed above address 0FFFFH)

1. DIMM
2. Processor Board
3. System Board

3-1-4
(Time-Of-Day clock failed)

1. Battery/CMOS chip
2. System Board

3-2-1
(Serial port failed)

1. System Board

3-2-2
(Parallel port failed)

1. System Board

3-2-3
(Math coprocessor failed)

1. Optional Processor (if installed)
2. Processor
3. Processor Board

3-2-4
(Failure comparing CMOS memory size against actual)

1. DIMM
2. Processor Board
3. Battery/CMOS chip

3-3-1
(Memory size mismatch occurred, see
"Memory Settings" on page 98 )

1. DIMM
2. Processor Board
3. Battery/CMOS chip

3-3-2
(Critical SMBUS error occurred)

1. Disconnect the server power cord
from outlet, wait 30 seconds and retry.
2. Processor Board
3. Memory DIMMs

Three Short Beeps

1. DIMM
2. Processor Board
3. System Board

One Continuous Beep

1. Processor
2. Optional Processor (if installed)
3. Processor Board
4. System Board

Repeating Short Beeps

1. Keyboard
2. System Board

One Long and One Short Beep

1. Video adapter (if present)
2. System Board

One Long and Two Short Beeps

1. Video adapter (if present)
2. System Board

Two Long and Two Short Beeps

1. Video adapter

No Beep Symptoms

No Beep Symptom

FRU/Action

No beep and the system operates
correctly.

1. Check speaker cables
2. Speaker
3. System Board

No Beeps occur after successfully
completing POST
(The Power-On Status is disabled.)

1. Run Configuration/Setup, set the Start
Options Power-On Status to enable.
2. Check speaker connection.
3. Speaker
4. System Board

No AC power
(Power supply AC LED is off)

1. Check the power cord
2. Power Supply (If two are installed, swap
them to determine if one is defective.)
3. Power Backplane
4. Hot Swap Power AC Inlet Box

No beep and no video

1. See "Undetermined Problems" on
page 286.

System will not power-up
(Power supply AC LED is on)

1. See "Power Supply LED Errors" on
page 273.

Search Keywords

Document Category

Diagnostics

Date Created

09-12-98

Last Updated

09-12-98

Revision Date

09-12-99

Brand

IBM PC Server

Product Family

Netfinity 5500

Machine Type

8660

Model

ALL

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Beeps	Description
1-2-3	- One beep - A pause (or break) - Two beeps - A pause (or break) - Three beeps
4	Four continuous beeps

Beep/Symptom	FRU/Action
1-1-2 (Processor register test failed)	1. Optional Processor (if installed) 2. Processor
1-1-3 (CMOS write/read test failed)	1. Battery/CMOS chip 2. System Board
1-1-4 (BIOS ROM checksum failed)	1. System Board
1-2-1 (Programmable Interval Timer failed)	1. System Board 2. Processor Board
1-2-2 (DMA initialization failed)	1. System Board 2. Processor Board
1-2-3 (DMA page register write/read failed)	1. System Board 2. Processor Board
1-2-4 RAM refresh verification failed	1. System Board 2. Processor Board
1-3-1 (1st 64K RAM test failed)	1. DIMM 2. Processor Board
1-3-2 (1st 64K RAM parity test failed)	1. DIMM 2. Processor Board 3. System Board
2-1-1 (Secondary DMA register failed)	1. System Board 2. Processor Board
2-1-2 (Primary DMA register failed)	1. System Board 2. Processor Board
2-1-3 (Primary interrupt mask register failed)	1. System Board 2. Processor Board
2-1-4 (Secondary interrupt mask register failed)	1. System Board 2. Processor Board
2-2-1 (Interrupt vector loading failed)	1. System Board 2. Processor Board
2-2-2 (Keyboard controller failed)	1. System Board
2-2-3 (CMOS power failure and checksum checks failed)	1. Battery/CMOS chip 2. System Board
2-2-4 (CMOS configuration info validation failed)	1. Battery/CMOS chip 2. System Board
2-3-1 (Screen initialization failed)	1. Jumper on J14 2. System Board
2-3-2 (Screen memory failed)	1. System Board
2-3-3 (Screen retrace failed)	1. System Board
2-3-4 (Search for video ROM failed)	1. System Board
2-4-1 (Video failed, screen believed operable)	1. System Board
3-1-1 (Timer tick interrupt failed)	1. System Board
3-1-2 (Interval timer channel 2 failed)	1. System Board
3-1-3 (RAM test failed above address 0FFFFH)	1. DIMM 2. Processor Board 3. System Board
3-1-4 (Time-Of-Day clock failed)	1. Battery/CMOS chip 2. System Board
3-2-1 (Serial port failed)	1. System Board
3-2-2 (Parallel port failed)	1. System Board
3-2-3 (Math coprocessor failed)	1. Optional Processor (if installed) 2. Processor 3. Processor Board
3-2-4 (Failure comparing CMOS memory size against actual)	1. DIMM 2. Processor Board 3. Battery/CMOS chip
3-3-1 (Memory size mismatch occurred, see "Memory Settings" on page 98 )	1. DIMM 2. Processor Board 3. Battery/CMOS chip
3-3-2 (Critical SMBUS error occurred)	1. Disconnect the server power cord from outlet, wait 30 seconds and retry. 2. Processor Board 3. Memory DIMMs
Three Short Beeps	1. DIMM 2. Processor Board 3. System Board
One Continuous Beep	1. Processor 2. Optional Processor (if installed) 3. Processor Board 4. System Board
Repeating Short Beeps	1. Keyboard 2. System Board
One Long and One Short Beep	1. Video adapter (if present) 2. System Board
One Long and Two Short Beeps	1. Video adapter (if present) 2. System Board
Two Long and Two Short Beeps	1. Video adapter

No Beep Symptom	FRU/Action
No beep and the system operates correctly.	1. Check speaker cables 2. Speaker 3. System Board
No Beeps occur after successfully completing POST (The Power-On Status is disabled.)	1. Run Configuration/Setup, set the Start Options Power-On Status to enable. 2. Check speaker connection. 3. Speaker 4. System Board
No AC power (Power supply AC LED is off)	1. Check the power cord 2. Power Supply (If two are installed, swap them to determine if one is defective.) 3. Power Backplane 4. Hot Swap Power AC Inlet Box
No beep and no video	1. See "Undetermined Problems" on page 286.
System will not power-up (Power supply AC LED is on)	1. See "Power Supply LED Errors" on page 273.

	Search Keywords
	Document Category	Diagnostics
	Date Created	09-12-98
	Last Updated	09-12-98
	Revision Date	09-12-99
	Brand	IBM PC Server
	Product Family	Netfinity 5500
	Machine Type	8660
	Model	ALL
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes