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Service Hints & Tips |
Document ID: GSMH-3DHMD9 |
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IBM PC Server/IBM PS/2 - System hangs when exiting Writing Assistant
Applicable to: World-Wide
Symptom:
The system hangs when exiting the IBM Writing Assistant 2 application under DOS.
Problem Isolation Aids:
1. Writing Assistant 2 was exited by pressing ESC (Escape.)
2. The following message was observed :-
"You are about to exit Quick Menu Setup - Exit (Y/N)?"
3. If "Y" is pressed, the system hangs while displaying a "ONE MOMENT PLEASE" message.
4. An XGA-2 adapter is installed.
Fix:
The hang condition exists because the MENU.EXE file in Writing Assistant does not reserve enough stack space to accommodate both the DOS DISPLAY.SYS driver and the XGA-2 driver. As a workaround for this problem the user should remove or comment out (REM out) the DOS DISPLAY.SYS driver in CONFIG.SYS. This problem will not normally occur since this driver is not loaded during the default configuration.
SAS KEYWORDS:
PSY2 XGA PSY2PROG D/T8573
D/T8560 D/T8565 D/T8570 D/T9576
D/T8580 D/T8590 D/T8595 D/T9585
D/T9577 D/T9556 D/T9557 D/T9595
D/T9590 D/T9595A D/T9533
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Search Keywords |
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Hint Category |
Lock-up/Hang, Retain | |
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Date Created |
24-08-94 | |
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Last Updated |
25-02-99 | |
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Revision Date |
25-02-2000 | |
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Brand |
IBM PC | |
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Product Family |
PS/2 | |
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Machine Type |
9556, 9557, 9576, 9577, 9585, 9595, 8560, 8565, 8570, 8573, 8580, 8590, 8595, 9533, 9590 | |
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Model |
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TypeModel |
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Retain Tip (if applicable) |
H124445 | |
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Reverse Doclinks |