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9.395 bytes |
Service Hints & Tips |
Document ID: LWIK-3X2HFW |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
TP 770/E/ED - ECA007 Pixel policy change
Applicable to: World-Wide
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Record number: |
H164290 |
Service code: |
33 |
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Device: |
D/T9548,9549 |
Parts source: |
LOC |
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ECA number: |
ECA007 |
Publish flag: |
R |
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EC number: |
EC999999 |
Hit count: |
UHC00002 |
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Mandatory: |
N |
Success count: |
USC0000 |
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Automatic shipment: |
N |
Publication code: |
PC40 |
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Availability date: |
98/08 |
Date created: |
O98/07/30 |
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Plant of control: |
24 |
Date last altered: |
A98/07/31 |
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Tip key: |
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Owning B.U.: |
USA |
ABSTRACT: 9548,9549 ECA007 - LCD PIXEL POLICY CHANGE.
PURPOSE:
Replace TFT LCD panels on systems with or with-out warranty that have from 8 through 20 defective pixels.
FEATURES:
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Type, Model, Stage |
With B/M |
Machines Affected |
B/M to be Installed |
Service Hours |
System Hours |
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9548 |
B/M9999999 |
ALL MODELS |
B/M9999999 |
00.7 |
00.5 |
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9548 |
B/M9999999 |
EMEA PSS CE'S SERVICE |
B/M9999999 |
00.7 |
00.0 |
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Type, Model, Stage |
With B/M |
Machines Affected |
B/M to be Installed |
Service Hours |
System Hours |
|
9549 |
B/M9999999 |
ALL MODELS |
B/M9999999 |
00.7 |
00.5 |
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9549 |
B/M9999999 |
EMEA PSS CE'S SERVICE |
B/M9999999 |
00.7 |
00.0 |
PHYSICAL CHECK:
TFT LCD panels on systems in the FEATURE SECTION that contain from 8 to 20 defective pixels.
Defective Pixel definition:
Not firing (black), incorrect color firing, or incorrect color always on.
This ECA can not be applied to warranty or non-warranty systems if more then 20 pixels are defective. Systems with this condition should have the LCD replaced using normal terms and conditions for warranty and non-warranty systems.
PREREQUISITES: NONE
COMPANION: NONE
CONCURRENT: NONE
DETAIL:
The IBM ThinkPad pixel policy pertaining to LCD replacement has changed. The old policy required 21 or more defective pixels to replace the TFT LCD panel during warranty. This policy has been revised to read 8 or more defective pixels.
Systems listed in the FEATURE SECTION that follow the PHYSICAL CHECK criteria should use this ECA to replace TFT LCD Panel FRUs that are exhibiting a pixel failure within the new Pixel Policy criteria.
Use the following TFT FRUs as replacements.
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Use FRU or |
Subs to FRU |
Description |
Machine |
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P/N 12J0439 |
N/A |
13.3 TFT Panel |
Type A |
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P/N 05K9305 |
N/A |
13.3 TFT Panel |
Type B |
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P/N 12J0438 |
N/A |
14.1 TFT Panel |
770 |
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P/N 05K9359 |
N//A |
14.1 TFT Panel |
770E/ED |
Please refer to the on-line HMM's for the latest PN and to determine which LCD panel to replace.
Defective pixels normally occur during the manufacturing process and are not a product of LCD use. Therefore most conditions are present from the systems first power on.
NOTES:
This ECA will expire on 8/31/99.
Order all FRU parts locally, and record Time and Material to service code 33, ECA 007, and OTHER OFFICE 990.
EMEA CLAIM INFORMATION:
IBM PSS CE's should record all time and parts to Service Code 33, (9548) ECA007, Other Office 990.
IBM PSS CE's should record all time and parts to Service Code 33, (9549) ECA007, Other Office 990.
EMEA BUSINESS PARTNERS:
Refer to Warranty Claim System;
Use Emergency Claim 5 (ECA) and quote CPPS
ECA Code: M/T 9548 = MN
Refer to Warranty Claim System;
Use Emergency Claim 5 (ECA) and quote CPPS
ECA Code: M/T 9549 = MN
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Search Keywords |
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Document Category |
ECA, Display/Monitor | |
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Date Created |
04-08-98 | |
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Last Updated |
22-01-99 | |
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Revision Date |
21-12-99 | |
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Brand |
IBM ThinkPad | |
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Product Family |
ThinkPad 770, ThinkPad 770E/ED | |
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Machine Type |
9548 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
Retain Tip# H164290, H164291 | |
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Reverse Doclinks |