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2.211 bytes |
Service Hints & Tips |
Document ID: DETR-43VRJS |
Aptiva - 2137/2138 Diagnostics - CD-ROM drive
Applicable to: World-Wide
001 - START
- Insert the diagnostics diskette into the diskette drive and ensure that there is no CD in the CD-ROM drive.
- Select Interactive Tests menu, then select and execute CD-ROM Test.
002 - DO YOU SEE A MESSAGE "NO CD-ROM DRIVE OR MSCDEX DEVICE DRIVER INSTALLED"? (YES, READ AHEAD. NO, GO TO 003.)
- Exit the diagnostics program and power off the system.
- Check and ensure that the CD-ROM drive power cable and audio and data cables are not damaged and are connected properly.
- Check and ensure that the CD-ROM drive driver is loaded correctly.
003 - DO THE TESTS OF OPEN/CLOSE TRAY BY DIAGNOSTICS PROGRAM AND BY DEPRESSING CD-ROM DRIVE BUTTON WORK? (YES, READ AHEAD. NO, GO TO STEP 006.)
- Load a known good data CD into the CD-ROM drive and try to read its content by typing DIR on DOS prompt.
004 - CAN A CD BE READ FROM THE CD-ROM DRIVE? (YES, THEN THE CD-ROM DRIVE FUNCTIONS NORMALLY. NO, READ AHEAD.)
- Try reading the CD with a known good CD-ROM drive.
005 - IS THE CD STILL NOT READABLE? (YES, READ AHEAD. NO, GO TO STEP 006.)
- Replace system board.
- End.
006 --
Replace CD-ROM drive.
- End.
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Hint Category |
Diagnostics, CD-ROM Drives | |
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Date Created |
06-01-99 | |
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Last Updated |
11-01-99 | |
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Revision Date |
11-01-2000 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2137, 2138 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
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Reverse Doclinks |