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7.423 bytes |
Service Hints & Tips |
Document ID: MCGN-3NXN2F |
Servers - Errors running ServeRAID 2.23 utility
Applicable to: World-Wide
Symptom
Running the EZ-Raid utility from the ServeRAID Configuration/Utility diskette reports "Error in starting Device," "Press any key to return to menu." From this point, any attempt to create then define a logical drive using the RAID configuration utility will result in a RED error window (the contents of the window will be meaningless).
Problem Isolation Aids
1. The system is any PC Server or Netfinity server that supports and is configured with any of the following ServeRAID adapters/controller:
- ServeRAID adapter: Option p/n70G8489 (FRU p/n06H9334)
- ServeRAID adapter: Option p/n70G8489 (FRU p/n76H6875)
- ServeRAID II adapter: Option p/n76H3584 (FRU p/n76H3587)
- On-Board ServeRAID controller
2. The EZ-Raid utility is being run from the ServeRAID Configuration/Utility diskette version 2.23.12 or lower.
3. 1, 2, or 3 hard drives are installed in the system.
4. This TIP applies regardless of the Firmware or BIOS level of the adapter.
Fix
1- Download the "IBM ServeRAID, ServeRAID II, and On-Board ServeRAID configuration diskette" version 2.30 or higher (it is a self-extracting file that creates a diskette).
2- Download the latest "ServeRAID, ServeRAID II, and On-Board ServeRAID BIOS/Firmware update diskette" version 2.30 (it is a self-extracting file that creates a diskette).
Note
Diskette image files may be downloaded from the IBM Website at URL: http://www.us.pc.ibm.com/files.html. Search on ServeRAID 2.30.
3- Apply the appropriate FirmWare flash and BIOS update to the specific adapter/controller present in the system.
4- Boot the Server with the "IBM ServeRAID, ServeRAID II, and On-Board configuration diskette" version 2.30 or higher. Proceed to create the disk array as required.
IBM recommends that customers read the following White Papers to ensure a thorough understanding of RAID and hardfile technologies:
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Document |
Faxback |
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- Using IBM RAID Adapters to avoid data loss |
11202 |
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- Understanding Hard Disk drive Media Defects |
11205 |
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- Ensuring High Availability Using the PC ServeRAID Adapter |
11203 |
The IBM U.S. Faxback may be accessed by calling 1-800-IBM-3395.
-------------------------- OR------------------------------
The IBM Website at URL: http://www3.pc.ibm.com/support . Choose Servers, then choose Hints and Tips.
See Retain TIP # H134082 as a companion to this TIP.
SAS KEYWORDS:
PSY2 UNCLASSIFIED SERVERAID SCSI
UTILITY CONFIGURATION D/T8638 D/T8640
D/T8650 D/T8651 315 330
704 7000 8638-PJ0 8638-PS0
8638-PSV 8638-PSW 8640-ES0 8640-ES2
8640-ESS 8640-EMS 8640-PT0 8640_PB0
8640-PM0 8650-4BW 8650-7AX 8650-4M0
8650-5M0 8650-6MM 8651-RH0 8651-TH0
8651-RM0 8650-TM0 D/T8639 325
8639-EJ0 8639-ES0 8639-ESV 8639-RS0
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Search Keywords |
PSY2, UNCLASSIFIED, SERVERAID, SCSI, UTILITY, CONFIGURATION, D/T8638, D/T8640, D/T8650, D/T8651, 315, 330, 704, 7000, 8638-PJ0, 8638-PS0, 8638-PSV, 8638-PSW, 8640-ES0, 8640-ES2, 8640-ESS, 8640-EMS, 8640-PT0, 8640_PB0, 8640-PM0, 8650-4BW, 8650-7AX, 8650-4M0, 8650-5M0, 8650-6MM, 8651-RH0, 8651-TH0, 8651-RM0, 8650-TM0, D/T8639, 325, 8639-EJ0, 8639-ES0, 8639-ESV, 8639-RS0 | |
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Hint Category |
RAID, Error Messages, Retain | |
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Date Created |
18-11-97 | |
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Last Updated |
18-02-99 | |
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Revision Date |
18-02-2000 | |
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Brand |
IBM PC Server | |
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Product Family |
Netfinity 7000, PC Server 315, PC Server 325, PC Server 330, PC Server 704, ServeRAID | |
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Machine Type |
8651, 8638, 8639, 8640, 8650, Various | |
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Model |
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TypeModel |
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Retain Tip (if applicable) |
H161856 | |
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Reverse Doclinks |
Owning B.U.: USA, USA=A, EMA=A, AFE=A |