Netfinity 7000 M10 - False error message when restarting Service Processor

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Service Hints & Tips

Document ID: SCOD-43TK9E

Netfinity 7000 M10 - False error message when restarting Service Processor

Applicable to: World-Wide

Source: RETAIN tip H001448

Abstract:
Netfinity 7000 M10 - False error message when restarting service processor.

SYMPTOMS:
When a user presses the Restart button under the Network Settings window in the Configuration Settings window in the
Advanced System Management service in Netfinity Manager to restart the service processor, sometimes an error message box will pop-up that says there was a command time-out. It occurs much more frequently in OS/2 than Windows NT.

PROBLEM ISOLATION AIDS:
- The system is a Netfinity 7000 M10 server, Type 8680, any Model.

- The system is configured with Netfinity Manager.

- The system is configured with one of the following Network Operating Systems:

any supported version of OS/2
any supported version of Windows NT

- The system displays the described symptoms.

WORKAROUND:
Go into the Network Driver Configuration program which comes with Netfinity Manager and change the Network Time-Out from 15 to 30 seconds.

DETAILS:
Rarely occurs under Windows NT, changing time-out value gives service processor more time to respond, the restarting actually succeeds so it is a false error message.

TRADEMARKS:
Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.

SAS KEYWORDS:
PSY2, D/T8680, NETFINITY, UNCLASSIFIED, MANAGER, 8680ERR, 8680PROG, 106889, OS/2, NT, NETWORK, DRIVER,
ASMA, 8680ASMA, SERVICE, PROCESSOR, 8680SP, FALSE, ERROR, 7000-M10

Search Keywords

PSY2, D/T8680, NETFINITY, UNCLASSIFIED, MANAGER, 8680ERR, 8680PROG, 106889, OS/2, NT, NETWORK, DRIVER,
ASMA, 8680ASMA, SERVICE, PROCESSOR, 8680SP, FALSE, ERROR, 7000-M10

Hint Category

Retain

Date Created

04-01-99

Last Updated

14-01-99

Revision Date

14-01-2000

Brand

IBM PC Server

Product Family

Netfinity 7000 M10

Machine Type

8680

Model

all

TypeModel

Retain Tip (if applicable)

H001448

Reverse Doclinks
and Admin Purposes

Date last altered: A99/01/05

	Search Keywords	PSY2, D/T8680, NETFINITY, UNCLASSIFIED, MANAGER, 8680ERR, 8680PROG, 106889, OS/2, NT, NETWORK, DRIVER, ASMA, 8680ASMA, SERVICE, PROCESSOR, 8680SP, FALSE, ERROR, 7000-M10
	Hint Category	Retain
	Date Created	04-01-99
	Last Updated	14-01-99
	Revision Date	14-01-2000
	Brand	IBM PC Server
	Product Family	Netfinity 7000 M10
	Machine Type	8680
	Model	all
	TypeModel
	Retain Tip (if applicable)	H001448
	Reverse Doclinks and Admin Purposes	Date last altered: A99/01/05