|
13.059 bytes |
Service Hints & Tips |
Document ID: MCGN-3MVP8C |
|
This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
Servers - ECA012: 1.12GB, 2.25GB hard drive replacement
Applicable to: World-Wide
PURPOSE:
This ECA provides for the replacement of some SCSI 1.12GB and 2.25GB hard drives in IBM PC Server 300, 320, 325, 330, 500, 520, and 720 systems or in a type 3518 external enclosure connected to these IBM PC Servers.
The affected hard drives may experience read/write errors which could cause defunct drive(s) (DDD).
See RETAIN records H131887 and H133326 for related information on defunct drives.
** EMEA version of H133326 is H044218 **
This ECA expires 1/23/02.
FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
8640 B/M0000000 PC SERVER SYSTEMS B/M0000000 01.5 01.3
8641 B/M0000000 WITH HARD DRIVES B/M0000000 01.5 01.3
8642 B/M0000000 IDENTIFIED BY THE B/M0000000 01.5 01.3
HARD DRIVE IDENTIFY
UTILITY DISKETTE
*********NOTE*********
****EMEA FIX TIMES****
0.8HRS TRAVEL PER SITE
2.0HRS FILE REPLACE
PHYSICAL CHECK
Some of the following hard drives are eligible for this ECA:
- 1GB FRU p/n06H8560 (Option p/n94G2649 or p/n70G9861)
- 2GB FRU p/n06H8561 (Option p/n94G2650 or p/n70G9862)
Only those hard drives identified by the IBM Hard Disk Drive Identify Utility Diskette are to be replaced.
Warm Boot (<Ctrl> <Alt> <Del>) the IBM Hard Drive Identify Utility Diskette (V2.10) available on the IBM PC Company BBS/WEB; the utility will report the SCSI ID(s) of the hard drives that need to be replaced.
Note: It is important to Warm Boot the diskette as disk drive logs are analyzed by the utility diskette.
PREREQUISITES: NONE
COMPANION:
ECA022 , Retain record # H164048.
The "IBM Hard Disk Drive Identify Utility Diskette" ver. 2.10 or higher will prompt (at completion ) for the "PC Server and Netfinity 4.5GB-9.1GB Hard Drive Update Diskette V1.03".
CONCURRENT: NONE
DETAIL:
1. Before going on-site, download the following diskettes:
- "IBM Hard Disk Drive Identify Utility Diskette" ver. 2.10 or higher.
- "PC ServeRAID Synch/Update Utility " ver. 1.20 or higher.
The diskette images are available on the IBM PC Company BBS at 919-517-0001 or via the internet at the following URL:
http://www.pc.ibm.com/us/files.html
- At the Web page, search on "Drive identify" or "ServeRAID synch".
- Download the file. These files are self-extracting executable files that create diskettes.
2. Read and understand the detailed instructions in the README files of both diskettes before going on-site.
3. Ensure that the customer has a current backup of all data.
4. Follow the detailed instructions in the README file.
5. Warm Boot (<Ctrl> <Alt> <Del>) the Hard Disk Drive Identify Utility Diskette.
6. If hard drives need to be replaced, order the correct ECA012 drive/tray assembly using Code "B":
02K0300 - 2.25GB Hot-Swap Drive in type II tray assembly;
(type II tray has a single green light pipe LED only)
02K0302 - 2.25GB Hot-Swap Drive in type III tray assembly
(type III tray has two(2) LEDs (green and amber) and a power-off button)
Note: If Code "B" is not used, the orders will be rejected.
Note: The replacement drives are all 2.25GB and are assembled in hot swap trays. Order the correct drive/tray assembly.
Note: The type 3518 enclosure supports only the type III tray/drive assembly (FRU p/n02k0300).
Note: For PC Servers without Hot-Swap disk drives, order the type II tray/drive assembly (FRU p/n02K0300), remove the tray and interposer, and install the jumper from the old drive.
7. If disk drives do not need replacing, remove the diskette, reboot the server, and exit this procedure. Notify the customer about the IBM White Papers which discuss Synchronization and preventative maintenance like "Data Scrubbing" for RAID systems. These IBM White Papers are available from the following IBM sources:
- WEB URL: http://www3.pc.ibm.com/support?page=search
Search for "White Paper"
- WEB URL: http://www.pc.ibm.com/techconnect/tech/resource.html
- FaxBack: 1-800-426-3395; documents 11202,11203,11204, & 11205.
8. If the Hard Disk Drive Identify Diskette identifies disk drives to be replaced AND a ServeRAID Adapter is installed, read the important information below before replacing any disk drives.
----------------------------------------------------------------
|Important: RAID-5 Servers with the IBM PC ServeRAID Adapter: |
| |
----------------------------------------------------------------
|If a customer with a ServeRAID RAID-5 array did not |
|synchronize or is NOT sure if synchronization was performed on|
|a RAID-5 array, prior to the installation of software or data |
|to the hard drives, read the note below. |
| |
|If synchronization was performed prior to installation, it is |
|NOT necessary to run the Synch/Verify Utility noted below. |
| |
|Note: |
|Before shutting down the Server and before replacing any hard |
|drives in a RAID-5 Array on a Server with the IBM ServeRAID |
|Adapter FRU p/n06H9334, FRU p/n76H6875, or FRU p/n76H3587, run|
|the SYNCV1 Utility on the IBM PC ServeRAID Synch Verify Update|
|Diskette to determine if synchronization was performed when |
|the Server was first installed. |
| |
|The SYNCV1 Utility is run while the Server is up and running; |
|it may take 15 minutes to 2 hours to complete depending on the|
|size of the RAID arrays. Schedule the SYNCV1 during off-peak |
|hours to minimize the impact on system performance. |
| |
|If the Synch/Verify (SYNCV1) determines that one or more |
|RAID-5 logical drives may not be synchronized, then downtime |
|must be scheduled to synchronize with the SYNCV2 Tool. |
| |
|The SYNCV2 tool will also report the existence of media errors|
|if they exist. By using the SYNCV1 and SYNCV2 tools, media |
|errors can be analyzed and data integrity issues can be |
|identified. |
|Once RAID-5 logical drives have been synchronized, they are |
|synchronized for the life of the logical drive. Future |
|preventative procedures such as Data Scrubbing should be |
|performed as outlined in RETAIN tip H134082. |
----------------------------------------------------------------
9. Place the orange dot on the old drive and return to IBM.
NOTE: Step 9 is extremely important in order to ensure that IBM receives credit from the vendor for these hard drives.
10. Place the ECA label on the rear of the Server indicating that ECA012 has been performed.
Servicers replacing 1.12GB or 2.25GB drives with this ECA should order the part numbers above which have been set up specifically for use on ECA012 ONLY.
The replacement drive(s) will ship with the following:
- 2.25GB hard drive with tray
- replacement instructions
- orange dot to be placed on old drive returned to IBM
- ECA label to be placed on the rear of the system
Note:
For normal service activity on 1.12GB and 2.25GB hard drives, use the normal FRU part numbers.
NOTES:
All parts must be ordered using Code B.
** EMEA Dealers: raise an EMERGENCY CLAIM **
This ECA will expire 01/23/02.
IBM/TSS CEs should record all time and parts to Service Code 33, ECA012, Other Office 990.
SAS KEYWORDS:
PSY2, PSY2FDSK, HARDFILE, QUANTUM, 06H8560, 06H8561, 06H8562, PASS 4, PSY2ECA, ECAVALID, PASS, PASS 2, 1.12GB, 2.25GB, 4.51GB, SERVER, 320, 720, 520, D/T8640, D/T8641, D/T8642, RAID, 94G2649, 94G2650, 70G9861, 70G9862, SERVICER ONLY, H133326, H044218, HEALTH, D/T3518, ECA022, ECA012, H161379
|
Search Keywords |
PSY2, PSY2FDSK, HARDFILE, QUANTUM, 06H8560, 06H8561, 06H8562, PASS 4, PSY2ECA, ECAVALID, PASS, PASS 2, 1.12GB, 2.25GB, 4.51GB, SERVER, 320, 720, 520, D/T8640, D/T8641, D/T8642, RAID, 94G2649, 94G2650, 70G9861, 70G9862, SERVICER ONLY, H133326, H044218 | |
|
Hint Category |
Hard Drives, ECA | |
|
Date Created |
15-10-97 | |
|
Last Updated |
08-01-99 | |
|
Revision Date |
08-01-2000 | |
|
Brand |
IBM PC Server | |
|
Product Family |
PC Server 300, PC Server 320, PC Server 325, PC Server 330, PC Server 500, PC Server 520, PC Server 720, Rack/Storage Enclosures | |
|
Machine Type |
8640, 8639, 8641, 8642, 3518 | |
|
Model |
ALL | |
|
TypeModel |
| |
|
Retain Tip (if applicable) |
H161379, ECA012 | |
|
Reverse Doclinks |
Owning B.U.:USA , Date last altered: A98/06/29 |